AppData/Roaming/ - Error with this - Windows 7

By Gillian · 11 replies
Apr 21, 2014
  1. I keep getting an error when I open my laptop, it says:

    There was a problem starting
    The specified module could not be found.

    I think my virus software picked something up about this last week and removed it but now this error is coming up. Is this because the file has been removed? Or is this still the virus?

    Would appreciate any help possible - I am using windows 7.


  2. Broni

    Broni Malware Annihilator Posts: 54,256   +383

    Welcome aboard [​IMG]

    Please, complete all steps listed here:
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. Gillian

    Gillian TS Rookie Topic Starter

    Malwarebytes Anti-Malware

    Scan Date: 22/04/2014
    Scan Time: 11:53:21
    Logfile: Malwarebytes Anti-Malware Log exported.txt
    Administrator: Yes

    Malware Database: v2014.04.22.02
    Rootkit Database: v2014.03.27.01
    License: Trial
    Malware Protection: Enabled
    Malicious Website Protection: Enabled
    Chameleon: Disabled

    OS: Windows 7 Service Pack 1
    CPU: x64
    File System: NTFS
    User: Gillian

    Scan Type: Threat Scan
    Result: Completed
    Objects Scanned: 260356
    Time Elapsed: 23 min, 57 sec

    Memory: Enabled
    Startup: Enabled
    Filesystem: Enabled
    Archives: Enabled
    Rootkits: Disabled
    Shuriken: Enabled
    PUP: Enabled
    PUM: Enabled

    Processes: 0
    (No malicious items detected)

    Modules: 0
    (No malicious items detected)

    Registry Keys: 4
    PUP.Optional.Wajam.A, HKLM\SOFTWARE\CLASSES\APPID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}, , [9ac077b6c4b716207f67cf7e679ba45c],
    PUP.Optional.Wajam.A, HKLM\SOFTWARE\WOW6432NODE\CLASSES\APPID\{D616A4A2-7B38-4DBC-9093-6FE7A4A21B17}, , [9ac077b6c4b716207f67cf7e679ba45c],
    PUP.Optional.Wajam.A, HKU\S-1-5-21-3855370219-2978069841-2642797889-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{A7A6995D-6EE1-4FD1-A258-49395D5BF99C}, , [9dbd4be2295278be9fd3a773ec168779],
    PUP.Optional.Outobox.A, HKLM\SYSTEM\CURRENTCONTROLSET\SERVICES\Update outobox, , [1c3e79b46a11b87e9cfe5c490ef5857b],

    Registry Values: 1
    PUP.Optional.NextLive.A, HKU\S-1-5-21-3855370219-2978069841-2642797889-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\RUN|NextLive, C:\Windows\SysWOW64\rundll32.exe "C:\Users\Gillian\AppData\Roaming\\nengine.dll",EntryPoint -m l, , [94c63eef601b50e66b6ae8989b67af51]

    Registry Data: 0
    (No malicious items detected)

    Folders: 2
    PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\, , [61f93af396e53bfb1f7f92cfbb47ac54],
    PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\\cache, , [61f93af396e53bfb1f7f92cfbb47ac54],

    Files: 3
    PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Local\genienext\nengine.dll, , [a1b91d1092e9e155ead1afa0b54cf010],
    PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\\nengine.cookie, , [61f93af396e53bfb1f7f92cfbb47ac54],
    PUP.Optional.NextLive.A, C:\Users\Gillian\AppData\Roaming\\cache\spark.bin, , [61f93af396e53bfb1f7f92cfbb47ac54],

    Physical Sectors: 0
    (No malicious items detected)

  4. Gillian

    Gillian TS Rookie Topic Starter

    DDS (Ver_2012-11-20.01) - NTFS_AMD64
    Internet Explorer: 11.0.9600.16521 BrowserJavaVersion: 10.45.2
    Run by Gillian at 12:07:44 on 2014-04-22
    ============== Running Processes ================
    c:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
    C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files (x86)\Launch Manager\dsiwmis.exe
    C:\Program Files (x86)\Launch Manager\LMutilps32.exe
    C:\Program Files (x86)\F-Secure\fshoster32.exe
    C:\Program Files (x86)\F-Secure\apps\CCF_Reputation\fsorsp.exe
    C:\Program Files (x86)\Acer\Registration\GREGsvc.exe
    C:\Program Files (x86)\Intel\Services\IPT\jhi_service.exe
    C:\Program Files\Acer\Acer Updater\UpdaterService.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe
    C:\Program Files (x86)\NTI\Acer Backup Manager\IScheduleSvc.exe
    C:\Program Files (x86)\Acer\Acer VCM\RS_Service.exe
    C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Anti-Virus\FSGK32.EXE
    C:\Program Files (x86)\Qualcomm Atheros Fast Reconnect\Ath_WlanAgent.exe
    C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Common\FSMA32.EXE
    C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Anti-Virus\fssm32.exe
    C:\Program Files (x86)\Malwarebytes Anti-Malware\mbam.exe
    C:\Program Files (x86)\Acer\\MVP\clear.fiAgent.exe
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    C:\Program Files (x86)\Acer\\MVP\.\Kernel\DMR\DMREngine.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Acer\Acer VCM\AcerVCM.exe
    C:\Program Files\Microsoft Office 15\root\office15\ONENOTEM.EXE
    C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe
    C:\Program Files (x86)\Launch Manager\LManager.exe
    C:\Program Files (x86)\Acer\\Movie\clear.fiMovieService.exe
    C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Common\FSM32.EXE
    C:\Program Files (x86)\iTunes\iTunesHelper.exe
    C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
    C:\Program Files (x86)\F-Secure\fshoster32.exe
    C:\Program Files (x86)\Launch Manager\LMworker.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Drive\googledrivesync.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\LMS\LMS.exe
    C:\Program Files (x86)\Intel\Intel(R) Management Engine Components\UNS\UNS.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Google\Chrome\Application\chrome.exe
    C:\Program Files (x86)\Common Files\Java\Java Update\jucheck.exe
    ============== Pseudo HJT Report ===============
    uStart Page = hxxp://
    uDefault_Page_URL = hxxp://
    uURLSearchHooks: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - <orphaned>
    mWinlogon: Userinit = userinit.exe,
    BHO: F-Secure Online Safety: {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\install\fs_ie_https\fs_ie_https.dll
    BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files (x86)\Java\jre7\bin\ssv.dll
    BHO: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - <orphaned>
    BHO: CIESpeechBHO Class: {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
    BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - <orphaned>
    BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\office15\URLREDIR.DLL
    BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files (x86)\Java\jre7\bin\jp2ssv.dll
    uRun: [SkyDrive] "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\SkyDrive.exe" /background
    uRun: [Remote Mouse] C:\Program Files (x86)\Remote Mouse\RemoteMouse.exe
    uRun: [GoogleDriveSync] "C:\Program Files (x86)\Google\Drive\googledrivesync.exe" /autostart
    uRun: [GoogleChromeAutoLaunch_F9ED55245D765556EF1C4893715EB667] "C:\Program Files (x86)\Google\Chrome\Application\chrome.exe" --no-startup-window
    uRunOnce: [Uninstall C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2003.1112\amd64"
    uRunOnce: [Uninstall C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811_1\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.2015.0811_1\amd64"
    uRunOnce: [Uninstall C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64] C:\Windows\System32\cmd.exe /q /c rmdir /s /q "C:\Users\Gillian\AppData\Local\Microsoft\SkyDrive\17.0.4029.0217\amd64"
    mRun: [Norton Online Backup] C:\Program Files (x86)\Symantec\Norton Online Backup\NOBuClient.exe
    mRun: [Adobe ARM] "C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe"
    mRun: [BackupManagerTray] "C:\Program Files (x86)\NTI\Acer Backup Manager\BackupManagerTray.exe" -h -k
    mRun: [OOTag] C:\Program Files (x86)\Acer\OOBEOffer\OOTag.exe
    mRun: [Dolby Home Theater v4] "C:\Dolby PCEE4\pcee4.exe" -autostart
    mRun: [LManager] C:\Program Files (x86)\Launch Manager\LManager.exe
    mRun: [ArcadeMovieService] "C:\Program Files (x86)\Acer\\Movie\clear.fiMovieService.exe"
    mRun: [SuiteTray] "C:\Program Files (x86)\EgisTec MyWinLockerSuite\x86\SuiteTray.exe"
    mRun: [F-Secure Manager] "C:\Program Files (x86)\F-Secure\apps\ComputerSecurity\Common\FSM32.EXE" /splash
    mRun: [APSDaemon] "C:\Program Files (x86)\Common Files\Apple\Apple Application Support\APSDaemon.exe"
    mRun: [iTunesHelper] "C:\Program Files (x86)\iTunes\iTunesHelper.exe"
    mRun: [QuickTime Task] "C:\Program Files (x86)\QuickTime\QTTask.exe" -atboottime
    mRun: [mobilegeni daemon] C:\Program Files (x86)\Mobogenie\DaemonProcess.exe
    mRun: [Wondershare Helper Compact.exe] C:\Program Files (x86)\Common Files\Wondershare\Wondershare Helper Compact\WSHelper.exe
    mRun: [SunJavaUpdateSched] "C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe"
    mRun: [F-Secure Hoster (666)] "C:\Program Files (x86)\F-Secure\fshoster32.exe" -app -hosterid:1
    dRunOnce: [IsMyWinLockerReboot] msiexec.exe /qn /x{voidguid}
    mPolicies-Explorer: NoActiveDesktop = dword:1
    mPolicies-System: ConsentPromptBehaviorAdmin = dword:5
    mPolicies-System: ConsentPromptBehaviorUser = dword:3
    mPolicies-System: EnableUIADesktopToggle = dword:0
    IE: E&xport to Microsoft Excel - C:\Program Files\Microsoft Office 15\Root\Office15\EXCEL.EXE/3000
    IE: Se&nd to OneNote - C:\Program Files\Microsoft Office 15\Root\Office15\ONBttnIE.dll/105
    IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
    IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIE.dll
    IE: {7815BE26-237D-41A8-A98F-F7BD75F71086} - {8D10F6C4-0E01-4BD4-8601-11AC1FDF8126} - C:\Program Files (x86)\Bluetooth Suite\IEPlugIn.dll
    IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\office15\ONBttnIELinkedNotes.dll
    IE: {A95fe080-8f5d-11d2-a20b-00aa003c157a} - C:\Program Files (x86)\Evernote\Evernote\EvernoteIE.dll/204
    TCP: NameServer =
    TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F} : DHCPNameServer =
    TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\340284F676762E08993702960586F6E656 : DHCPNameServer =
    TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\35472716478636C6974656 : DHCPNameServer =
    TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\354727164786759666963556475707 : DHCPNameServer =
    TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\35B4951423631363 : DHCPNameServer =
    TCP: Interfaces\{EFB441CA-0570-4971-9E34-4DE15D5FA19F}\A4F686E67237020586F6E656 : DHCPNameServer =
    Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - C:\Program Files\Microsoft Office 15\root\office15\MSOSB.DLL
    Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - C:\Program Files (x86)\Common Files\Skype\Skype4COM.dll
    Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - C:\Program Files (x86)\Windows Live\Photo Gallery\AlbumDownloadProtocolHandler.dll
    SSODL: WebCheck - <orphaned>
    mASetup: {8A69D345-D564-463c-AFF1-A69D9E530F96} - "C:\Program Files (x86)\Google\Chrome\Application\34.0.1847.116\Installer\chrmstp.exe" --configure-user-settings --verbose-logging --system-level --multi-install --chrome
    x64-BHO: Lync Browser Helper: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
    x64-BHO: F-Secure Online Safety: {45BBE08D-81C5-4A67-AF20-B2A077C67747} - C:\Program Files (x86)\F-Secure\apps\OnlineSafety\browser\install\fs_ie_https\fs_ie_https64.dll
    x64-BHO: Java(tm) Plug-In SSV Helper: {761497BB-D6F0-462C-B6EB-D4DAF1D92D43} - C:\Program Files\Java\jre7\bin\ssv.dll
    x64-BHO: {7DB2D5A0-7241-4E79-B68D-6309F01C5231} - <orphaned>
    x64-BHO: Windows Live ID Sign-in Helper: {9030D464-4C02-4ABF-8ECC-5164760863C6} - C:\Program Files\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
    x64-BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - <orphaned>
    x64-BHO: Office Document Cache Handler: {B4F3A835-0E21-4959-BA22-42B3008E02FF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\URLREDIR.DLL
    x64-BHO: Microsoft SkyDrive Pro Browser Helper: {D0498E0A-45B7-42AE-A9AA-ABA463DBD3BF} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\GROOVEEX.DLL
    x64-BHO: Java(tm) Plug-In 2 SSV Helper: {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre7\bin\jp2ssv.dll
    x64-Run: [IgfxTray] C:\Windows\System32\igfxtray.exe
    x64-Run: [HotKeysCmds] C:\Windows\System32\hkcmd.exe
    x64-Run: [Persistence] C:\Windows\System32\igfxpers.exe
    x64-Run: [RtHDVCpl] C:\Program Files\Realtek\Audio\HDA\RAVCpl64.exe -s
    x64-Run: [RtHDVBg_Dolby] C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe /FORPCEE4
    x64-Run: [AtherosBtStack] "C:\Program Files (x86)\Bluetooth Suite\BtvStack.exe"
    x64-Run: [AthBtTray] "C:\Program Files (x86)\Bluetooth Suite\AthBtTray.exe"
    x64-Run: [ETDCtrl] C:\Program Files (x86)\Elantech\ETDCtrl.exe
    x64-Run: [Power Management] C:\Program Files\Acer\Acer ePower Management\ePowerTray.exe
    x64-Run: [OOTag] C:\Program Files (x86)\Acer\OOBEOffer\ootag.exe
    x64-Run: [Samsung Link] "C:\Program Files\Samsung\Samsung Link\Samsung Link Tray Agent.exe"
    x64-IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIE.dll
    x64-IE: {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - {31D09BA0-12F5-4CCE-BE8A-2923E76605DA} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\OCHelper.dll
    x64-IE: {789FE86F-6FC4-46A1-9849-EDE0DB0C95CA} - {FFFDC614-B694-4AE6-AB38-5D6374584B52} - C:\Program Files\Microsoft Office 15\root\vfs\ProgramFilesX64\Microsoft Office\Office15\ONBttnIELinkedNotes.dll
    x64-Handler: osf - {D924BDC6-C83A-4BD5-90D0-095128A113D1} - <orphaned>
    x64-Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - <orphaned>
    x64-Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - <orphaned>
    x64-Notify: igfxcui - igfxdev.dll
    x64-SSODL: WebCheck - <orphaned>
    ============= SERVICES / DRIVERS ===============
    R? AllShare Framework DMS;AllShare Framework DMS
    R? AthBTPort;Atheros Virtual Bluetooth Class
    R? BTATH_A2DP;Bluetooth A2DP Audio Driver
    R? btath_avdt;Atheros Bluetooth AVDT Service
    R? BTATH_HCRP;Bluetooth HCRP Server driver
    R? BTATH_LWFLT;Bluetooth LWFLT Device
    R? BTATH_RCP;Bluetooth AVRCP Device
    R? BtFilter;BtFilter
    R? dg_ssudbus;SAMSUNG Mobile USB Composite Device Driver (DEVGURU Ver.)
    R? EgisTec Ticket Service;EgisTec Ticket Service
    R? GamesAppService;GamesAppService
    R? IEEtwCollectorService;Internet Explorer ETW Collector Service
    R? McAWFwk;McAfee Activation Service
    R? SkypeUpdate;Skype Updater
    R? TsUsbFlt;TsUsbFlt
    R? TsUsbGD;Remote Desktop Generic USB Device
    R? USBAAPL64;Apple Mobile USB Driver
    R? Util outobox;Util outobox
    R? WatAdminSvc;Windows Activation Technologies Service
    R? WDC_SAM;WD SCSI Pass Thru driver
    R? wlcrasvc;Windows Live Mesh remote connections service
    S? AtherosSvc;AtherosSvc
    S? BTATH_BUS;Atheros Bluetooth Bus
    S? clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86
    S? clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64
    S? DsiWMIService;Dritek WMI Service
    S? ePowerSvc;ePower Service
    S? ETD;ELAN PS/2 Port Input Device
    S? F-Secure Gatekeeper;F-Secure Gatekeeper
    S? F-Secure HIPS;F-Secure HIPS Driver
    S? FFSOpzSvc;Sleep memory optimizer
    S? fsbts;fsbts
    S? fshoster;F-Secure Dll Hoster
    S? fsni;fsni
    S? FSORSPClient;F-Secure ORSP Client
    S? fsvista;F-Secure Vista Support Driver
    S? GREGService;GREGService
    S? IntcDAud;Intel(R) Display Audio
    S? jhi_service;Intel(R) Identity Protection Technology Host Interface Service
    S? Live Updater Service;Live Updater Service
    S? MBAMProtector;MBAMProtector
    S? MBAMScheduler;MBAMScheduler
    S? MBAMService;MBAMService
    S? MBAMSwissArmy;MBAMSwissArmy
    S? MBAMWebAccessControl;MBAMWebAccessControl
    S? mwlPSDFilter;mwlPSDFilter
    S? mwlPSDNServ;mwlPSDNServ
    S? mwlPSDVDisk;mwlPSDVDisk
    S? NOBU;Norton Online Backup
    S? NTI IScheduleSvc;NTI IScheduleSvc
    S? OfficeSvc;Microsoft Office Service
    S? RS_Service;Raw Socket Service
    S? RSUSBVSTOR;RtsUVStor.Sys Realtek USB Card Reader
    S? Samsung Link Service;Samsung Link Service
    S? UNS;Intel(R) Management and Security Application User Notification Service
    S? ZAtheros Wlan Agent;ZAtheros Wlan Agent
    =============== Created Last 30 ================
    2014-04-22 10:29:03 119512 ----a-w- C:\Windows\System32\drivers\MBAMSwissArmy.sys
    2014-04-22 10:28:21 88280 ----a-w- C:\Windows\System32\drivers\mbamchameleon.sys
    2014-04-22 10:28:21 63192 ----a-w- C:\Windows\System32\drivers\mwac.sys
    2014-04-22 10:28:21 25816 ----a-w- C:\Windows\System32\drivers\mbam.sys
    2014-04-22 10:28:20 -------- d-----w- C:\ProgramData\Malwarebytes
    2014-04-22 10:28:20 -------- d-----w- C:\Program Files (x86)\Malwarebytes Anti-Malware
    2014-04-15 18:05:34 2724864 ----a-w- C:\Windows\System32\mshtml.tlb
    2014-04-15 18:05:33 2724864 ----a-w- C:\Windows\SysWow64\mshtml.tlb
    2014-04-10 10:44:35 -------- d-----w- C:\Windows\Migration
    2014-04-10 10:42:40 -------- d-----r- C:\Program Files (x86)\Skype
    2014-04-07 10:29:20 228864 ----a-w- C:\Windows\System32\wwansvc.dll
    2014-04-07 10:29:16 484864 ----a-w- C:\Windows\System32\wer.dll
    2014-04-07 10:29:16 381440 ----a-w- C:\Windows\SysWow64\wer.dll
    2014-04-07 10:29:08 3156480 ----a-w- C:\Windows\System32\win32k.sys
    2014-04-07 10:24:17 624128 ----a-w- C:\Windows\System32\qedit.dll
    2014-04-07 10:24:16 509440 ----a-w- C:\Windows\SysWow64\qedit.dll
    2014-04-07 10:24:12 1424384 ----a-w- C:\Windows\System32\WindowsCodecs.dll
    2014-04-07 10:24:11 1230336 ----a-w- C:\Windows\SysWow64\WindowsCodecs.dll
    ==================== Find3M ====================
    2014-03-04 09:44:21 362496 ----a-w- C:\Windows\System32\wow64win.dll
    2014-03-04 09:44:21 243712 ----a-w- C:\Windows\System32\wow64.dll
    2014-03-04 09:44:21 13312 ----a-w- C:\Windows\System32\wow64cpu.dll
    2014-03-04 09:44:03 16384 ----a-w- C:\Windows\System32\ntvdm64.dll
    2014-03-04 09:17:19 14336 ----a-w- C:\Windows\SysWow64\ntvdm64.dll
    2014-03-04 09:17:05 44032 ----a-w- C:\Windows\apppatch\acwow64.dll
    2014-03-04 09:16:54 25600 ----a-w- C:\Windows\SysWow64\setup16.exe
    2014-03-04 09:16:18 5120 ----a-w- C:\Windows\SysWow64\wow32.dll
    2014-03-04 08:09:30 7680 ----a-w- C:\Windows\SysWow64\instnm.exe
    2014-03-04 08:09:29 2048 ----a-w- C:\Windows\SysWow64\user.exe
    2014-03-01 05:16:26 4096 ----a-w- C:\Windows\System32\ieetwcollectorres.dll
    2014-03-01 04:52:55 66048 ----a-w- C:\Windows\System32\iesetup.dll
    2014-03-01 04:51:59 48640 ----a-w- C:\Windows\System32\ieetwproxystub.dll
    2014-03-01 04:33:52 139264 ----a-w- C:\Windows\System32\ieUnatt.exe
    2014-03-01 04:33:34 111616 ----a-w- C:\Windows\System32\ieetwcollector.exe
    2014-03-01 04:32:59 708608 ----a-w- C:\Windows\System32\jscript9diag.dll
    2014-03-01 04:23:49 940032 ----a-w- C:\Windows\System32\MsSpellCheckingFacility.exe
    2014-03-01 03:54:33 5768704 ----a-w- C:\Windows\System32\jscript9.dll
    2014-03-01 03:52:43 61952 ----a-w- C:\Windows\SysWow64\iesetup.dll
    2014-03-01 03:51:53 51200 ----a-w- C:\Windows\SysWow64\ieetwproxystub.dll
    2014-03-01 03:38:26 112128 ----a-w- C:\Windows\SysWow64\ieUnatt.exe
    2014-03-01 03:37:35 553472 ----a-w- C:\Windows\SysWow64\jscript9diag.dll
    2014-03-01 03:35:11 2041856 ----a-w- C:\Windows\System32\inetcpl.cpl
    2014-03-01 03:14:15 4244480 ----a-w- C:\Windows\SysWow64\jscript9.dll
    2014-03-01 03:10:28 2334208 ----a-w- C:\Windows\System32\wininet.dll
    2014-03-01 03:00:08 1964032 ----a-w- C:\Windows\SysWow64\inetcpl.cpl
    2014-03-01 02:32:16 1820160 ----a-w- C:\Windows\SysWow64\wininet.dll
    2014-02-25 16:48:10 144664 ----a-w- C:\Windows\SysWow64\secman.dll
    2014-02-04 02:35:56 190912 ----a-w- C:\Windows\System32\drivers\storport.sys
    2014-02-04 02:35:49 274880 ----a-w- C:\Windows\System32\drivers\msiscsi.sys
    2014-02-04 02:35:35 27584 ----a-w- C:\Windows\System32\drivers\Diskdump.sys
    2014-02-04 02:28:36 2048 ----a-w- C:\Windows\System32\iologmsg.dll
    2014-02-04 02:00:39 2048 ----a-w- C:\Windows\SysWow64\iologmsg.dll
    2014-01-24 02:37:55 1684928 ----a-w- C:\Windows\System32\drivers\ntfs.sys
    ============= FINISH: 12:08:36.05 ===============
  5. Gillian

    Gillian TS Rookie Topic Starter

    ==== Installed Programs ======================
    ???? ??? Windows Live
    ???? Windows Live
    ????? Windows Live
    ?????? ??????? ?? Windows Live
    ???????? ?????????? Windows Live
    ?????????? Windows Live
    ??????????? ?? Windows Live
    3 USB Modem
    Acer Backup Manager
    Acer Crystal Eye Webcam
    Acer Deep Sleep Settings
    Acer ePower Management
    Acer eRecovery Management
    Acer Games
    Acer Registration
    Acer ScreenSaver
    Acer Updater
    Acer VCM
    Adobe AIR
    Adobe Flash Player 10 ActiveX
    Adobe Reader X (10.1.9) MUI
    Agatha Christie - Death on the Nile
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Atheros Bluetooth Suite (64)
    Atheros Driver Installation Program
    Backup Manager V3
    Bejeweled 2 Deluxe
    Chuzzle Deluxe Client
    Computer Security (release)
    Crazy Chicken Kart 2
    Dolby Home Theater v4
    eBay Worldwide
    ETDWare PS/2-X64
    Evernote v. 4.5.1
    F-Secure CCF Reputation
    F-Secure CCF Scanning (release)
    F-Secure Network CCF 1.02.134
    F-Secure SafeSearch (release)
    Final Drive: Nitro
    Fooz Kids
    Fooz Kids Platform
    Fotogalerija Windows Live
    Galeria de Fotografias do Windows Live
    Galeria fotografii uslugi Windows Live
    Galeria fotogràfica del Windows Live
    Galerie de photos Windows Live
    Galerie foto Windows Live
    Galería fotográfica de Windows Live
    Google Chrome
    Google Drive
    Google Update Helper
    Identity Card
    Insaniquarium Deluxe
    Intel(R) Control Center
    Intel(R) Identity Protection Technology
    Intel(R) Management Engine Components
    Intel(R) Processor Graphics
    Intel(R) Rapid Storage Technology
    Java 7 Update 45
    Java 7 Update 45 (64-bit)
    Java Auto Updater
    Jewel Match 3
    Jewel Quest Solitaire
    John Deere Drive Green
    Junk Mail filter update
    K-Lite Codec Pack 9.3.0 (Basic)
    Launch Manager
    Malwarebytes Anti-Malware version
    McAfee Internet Security Suite
    Mendeley Desktop 1.10.1
    Mesh Runtime
    Microsoft .NET Framework 4.5.1
    Microsoft Application Error Reporting
    Microsoft Office 365 Home Premium - en-us
    Microsoft OneDrive
    Microsoft Silverlight
    Microsoft SQL Server 2005 Compact Edition [ENU]
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2005 Redistributable (x64)
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.30319
    Mystery of Mortlake Mansion
    MyWinLocker 4
    MyWinLocker Suite
    Norton Online Backup
    Office 15 Click-to-Run Extensibility Component
    Office 15 Click-to-Run Licensing Component
    Office 15 Click-to-Run Localization Component
    Online Safety 2.99.2287.1309
    Plants vs. Zombies - Game of the Year
    Poczta uslugi Windows Live
    Podstawowe programy Windows Live
    Polar Bowler
    Pošta Windows Live
    Qualcomm Atheros Fast Reconnect
    Raccolta foto di Windows Live
    Realtek High Definition Audio Driver
    Realtek USB 2.0 Reader Driver
    S?????? f?t???af??? t?? Windows Live
    Samsung Kies3
    Samsung Link
    Security Update for Microsoft .NET Framework 4.5.1 (KB2898869)
    Security Update for Microsoft .NET Framework 4.5.1 (KB2901126)
    Skype™ 6.11
    Sleep Memory Optimizer
    Slingo Deluxe
    Update Installer for WildTangent Games App
    Virtual Villagers 4 - The Tree of Life
    Wedding Dash
    Welcome Center
    WildTangent Games App (Acer Games)
    Windows Live
    Windows Live ???
    Windows Live ????
    Windows Live Communications Platform
    Windows Live Essentials
    Windows Live Fotótár
    Windows Live Fotogalerie
    Windows Live Fotogalleri
    Windows Live Fotogaléria
    Windows Live Fotograf Galerisi
    Windows Live Galeria de Fotos
    Windows Live Galerija fotografija
    Windows Live ID Sign-in Assistant
    Windows Live Installer
    Windows Live Language Selector
    Windows Live Mail
    Windows Live Mesh
    Windows Live Messenger
    Windows Live MIME IFilter
    Windows Live Movie Maker
    Windows Live Photo Common
    Windows Live Photo Gallery
    Windows Live PIMT Platform
    Windows Live Remote Client
    Windows Live Remote Client Resources
    Windows Live Remote Service
    Windows Live Remote Service Resources
    Windows Live SOXE
    Windows Live SOXE Definitions
    Windows Live Temel Parçalar
    Windows Live UX Platform
    Windows Live UX Platform Language Pack
    Windows Live Writer
    Windows Live Writer Resources
    Windows Liven asennustyökalu
    Windows Liven sähköposti
    Windows Liven valokuvavalikoima
    Zuma Deluxe
    ==== End Of File ===========================
  6. Broni

    Broni Malware Annihilator Posts: 54,256   +383

    [​IMG] Download RogueKiller from one of the following links and save it to your Desktop:

    Link 1
    Link 2

    • Close all the running programs
    • Windows Vista/7/8 users: right click on RogueKiller.exe, click Run as Administrator
    • Otherwise just double-click on RogueKiller.exe
    • Pre-scan will start. Let it finish.
    • Click on SCAN button.
    • Wait until the Status box shows Scan Finished
    • Click on Delete.
    • Wait until the Status box shows Deleting Finished.
    • Click on Report and copy/paste the content of the Notepad into your next reply.
    • RKreport.txt could also be found on your desktop.
    • If more than one log is produced post all logs.
    • If RogueKiller has been blocked, do not hesitate to try a few times more. If really won't run, rename it to winlogon.exe (or and try again

    [​IMG] Create new restore point before proceeding with the next step....
    How to:

    Download Malwarebytes Anti-Rootkit (MBAR) from HERE
    • Unzip downloaded file.
    • Open the folder where the contents were unzipped and run mbar.exe
    • Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
    • Click on the Cleanup button to remove any threats and reboot if prompted to do so.
    • Wait while the system shuts down and the cleanup process is performed.
    • Perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If they do, then click Cleanup once more and repeat the process.
    • When done, please post the two logs produced they will be in the MBAR folder..... mbar-log-xxxxx.txt and system-log.txt
  7. Gillian

    Gillian TS Rookie Topic Starter

    After downloading RogueKiller an internet page came up to say thanks for downloading it and FSecure blocked it as a harmful website. I was still able to run the scan and here is the report:

    RogueKiller V8.8.15 [Mar 27 2014] by Adlice Software
    mail :
    Feedback :
    Website :
    Blog :

    Operating System : Windows 7 (6.1.7601 Service Pack 1) 64 bits version
    Started in : Normal mode
    User : Gillian [Admin rights]
    Mode : Remove -- Date : 04/23/2014 11:46:11
    | ARK || FAK || MBR |

    ¤¤¤ Bad processes : 0 ¤¤¤

    ¤¤¤ Registry Entries : 2 ¤¤¤
    [HJ DESK][PUM] HKLM\[...]\NewStartPanel : {59031a47-3f72-44a7-89c5-5595fe6b30ee} (1) -> REPLACED (0)
    [HJ DESK][PUM] HKLM\[...]\NewStartPanel : {20D04FE0-3AEA-1069-A2D8-08002B30309D} (1) -> REPLACED (0)

    ¤¤¤ Scheduled tasks : 0 ¤¤¤

    ¤¤¤ Startup Entries : 0 ¤¤¤

    ¤¤¤ Web browsers : 0 ¤¤¤

    ¤¤¤ Browser Addons : 0 ¤¤¤

    ¤¤¤ Particular Files / Folders: ¤¤¤

    ¤¤¤ Driver : [NOT LOADED 0x0] ¤¤¤

    ¤¤¤ External Hives: ¤¤¤

    ¤¤¤ Infection : ¤¤¤

    ¤¤¤ HOSTS File: ¤¤¤
    --> %SystemRoot%\System32\drivers\etc\hosts

    ¤¤¤ MBR Check: ¤¤¤

    +++++ PhysicalDrive0: (\\.\PHYSICALDRIVE0 @ IDE) Hitachi HTS543232A7A384 +++++
    --- User ---
    [MBR] a90fe8aad1bfcb8530c381ea0e40a9f7
    [BSP] 560d446d38d79c1019da1d09d7d75e0a : Windows 7/8 MBR Code
    Partition table:
    0 - [XXXXXX] ACER (0x27) [VISIBLE] Offset (sectors): 2048 | Size: 15500 MB
    1 - [ACTIVE] NTFS (0x07) [VISIBLE] Offset (sectors): 31746048 | Size: 100 MB
    2 - [XXXXXX] NTFS (0x07) [VISIBLE] Offset (sectors): 31950848 | Size: 289643 MB
    User = LL1 ... OK!
    User = LL2 ... OK!

    +++++ PhysicalDrive1: (\\.\PHYSICALDRIVE1 @ IDE) SATA SSD +++++
    --- User ---
    [MBR] 3da9c3453ac8c4ab8e0b2e0d2e5ab8e2
    [BSP] b42dafb3479515ae079e7da2d61fef7c : Windows 7/8 MBR Code
    Partition table:
    0 - [XXXXXX] OS/2-HIBER (0x84) [HIDDEN!] Offset (sectors): 2048 | Size: 19085 MB
    User = LL1 ... OK!
    User = LL2 ... OK!

    Finished : << RKreport[0]_D_04232014_114611.txt >>
  8. Broni

    Broni Malware Annihilator Posts: 54,256   +383

  9. Gillian

    Gillian TS Rookie Topic Starter

    What is MBAR?
    I ran that other scan and it came back clean with nothing to cleanup...
  10. Broni

    Broni Malware Annihilator Posts: 54,256   +383

    You didn't tell me.
    I can't read your

    Please download ComboFix from Here, Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Very Important! Temporarily disable your anti-virus and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
      If the connection is not there use restore point you created prior to running Combofix.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it:
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error Illegal operation attempted on a registery key that has been marked for deletion, restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

    Make sure, you re-enable your security programs, when you're done with Combofix.


    If, for some reason, Combofix refuses to run, try the following...

    Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Download Rkill (courtesy of to your desktop.
    There are 2 different versions. If one of them won't run then download and try to run the other one.
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    iExplore.exe (renamed rKill.exe):

    Restart computer in safe mode

    • Double-click on the Rkill desktop icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.

    When the scan is done Notepad will open with rKill.txt log.
    NOTE. rKill.txt log will also be present on your desktop.

    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.
  11. Broni

    Broni Malware Annihilator Posts: 54,256   +383

    Still with me?
  12. Broni

    Broni Malware Annihilator Posts: 54,256   +383

    This topic is marked as abandoned and closed due to inactivity.

    This member will NOT be eligible to receive any more help in malware removal forum.
Topic Status:
Not open for further replies.

Similar Topics

Add your comment to this article

You need to be a member to leave a comment. Join thousands of tech enthusiasts and participate.
TechSpot Account You may also...