Apple iPhone 17 launch hit by scratch complaints on new models

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Skye Jacobs

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A hot potato: Cupertino is counting on the iPhone 17 to sustain momentum while it works to improve its artificial intelligence rollout, which encountered setbacks earlier this year. But early reports of scratches on the devices are marring what would be an otherwise strong debut for the latest flagship device.

Apple's latest iPhone release drew heavy crowds worldwide on Friday, but early buyers and store visitors quickly noticed that some of the new handsets were already showing signs of wear.

Reports from consumers and site visits by Bloomberg journalists documented visible scuffs on display models in New York, London, Hong Kong, and Shanghai, raising complaints that the new finishes are more vulnerable than Apple suggested.

The deep blue editions of the iPhone 17 Pro and Pro Max were the most frequently cited models to show surface marks, with some units exhibiting blemishes only hours after going on display. The black iPhone Air also drew similar criticism. Additionally, the MagSafe charger was observed to leave a faint circular impression on the rear panel of the Pro lineup when attached.

Images posted to Weibo and X quickly circulated on launch day, showing scratches on newly unboxed phones. The Weibo hashtag relating to the issue climbed into the service's top trending topics in China on Friday, accumulating more than 40 million views. Some buyers used the term "Scratchgate" to describe the complaints, echoing controversies from previous iPhone generations.

Apple marketed the iPhone 17 Pro with what it described as a more scratch-resistant back finish, but the return to aluminum has highlighted a trade-off. Aluminum, particularly in darker shades, has long been susceptible to visible scuffs. More than a decade ago, the black and slate iPhone 5 faced similar criticism, and in 2016 the glossy black iPhone 7 was faulted for its tendency to scratch.

For the current generation, Apple opted not to offer a true black iPhone 17 Pro. Instead, the lineup centers on deep blue as its darkest option, alongside two lighter colors. Prior Pro models used titanium, a more durable but thermally challenging metal. Analysts suggested the switch back to aluminum may have been a factor behind the absence of a black version.

Cosmetic complaints are not new for Apple hardware. Earlier generations faced more significant design flaws: the iPhone 6 was criticized for bending under light pressure, while the iPhone 4 faced a high-profile backlash over antenna failures when held a certain way. The current marks and scuffs are less severe in comparison, though social media has amplified these early defects.

Despite the chatter, early sales figures point to robust demand for the higher-end models. In Hong Kong, supply for walk-in purchases was limited to the new iPhone Air, with Pro editions shifting to online orders and shipping delays of three to four weeks. Similar wait times were reported across Apple outlets in China, Singapore, Australia, and New Zealand. In South Korea, the iPhone 17 Pro could be secured within a week, while the Pro Max was not expected before late October.

While some users vented frustration online, including canceling pre-orders priced above $1,500, the complaints coincided with large crowds and long queues across launch markets. Apple has not issued a response regarding the reports of scratches or the MagSafe impressions.

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Apple iPhone 17 launch hit by scratch complaints on new models

 
Um I know absolutely no one who doesn’t use a case from the moment they get their new iPhone. This would only be an issue for those 1% of users who don’t imo.
 
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tylerb1489 said:
Um I know absolutely no one who doesn’t use a case from the moment they get their new iPhone. This would only be an issue for those 1% of users who don’t imo.
Click to expand...

Some cases might not protect the plateau though (especially the corners). It remains to be seen.
 
"Social media has been flooded with photos of scruffed iPhone 17s"

This is what happens when you put your phone in your tight pocket with no case...!
 
Feels like Apple just invented a new premium feature: instant patina. The good news is your phone will look vintage before you even leave the store.
 
Wow. Looks like the standard iPhone 17 really is the one to get this year. All the reviews I've read on most tech sites have said that if you're going to get a new iPhone and you're on a budget, then get the standard iPhone 17. Same price as last year's 16, but with twice the internal memory at 256GB, plus the Pro version of the 120Hz Promotion refresh display and the new front facing camera previously only available on the Pro models. A win win, if you're like me upgrading from the basic iPhone 13 from 4 years ago. (BTW, the 13 is still an awesome phone and I look forward to keeping it as my backup phone in case of whatever)
 
People being smug about using a case is pretty funny. Having a caseless phone feels way better, and unless you’re a clumsy retard, your phone will be fine.
 
A case doesn't necessarily prevent scratches. If you get some sand stuck between it and the phone scratches will still happen.

I don't get why ceramic isn't used more. My ancient Mi Mix 2S uses it and still looks pristine.
It's basically the benefits of glass (which is very commonly used) but cranked up to the max.
No "scratches at level 6 with deeper grooves at lvl7" meme'ing from a certain bald man with that. It's rated at a hardness of 9, so unless you're regularly throwing it in your pocket along with some diamonds it's unlikely to scratch.
If you do, there's another benefit. The colour can run all the way through the material so scratches are likely less noticeable.

Supposedly the downside is mainly costs, but if Xiaomi could figure that out years ago surely Apple can do the same. (I got it at an absolute bargain price as well)
 
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Axeia said:
A case doesn't necessarily prevent scratches. If you get some sand stuck between it and the phone scratches will still happen.

I don't get why ceramic isn't used more. My ancient Mi Mix 2S uses it and still looks pristine.
It's basically the benefits of glass (which is very commonly used) but cranked up to the max.
No "scratches at level 6 with deeper grooves at lvl7" meme'ing from a certain bald man with that. It's rated at a hardness of 9, so unless you're regularly throwing it in your pocket along with some diamonds it's unlikely to scratch.
If you do, there's another benefit. The colour can run all the way through the material so scratches are likely less noticeable.

Supposedly the downside is mainly costs, but if Xiaomi could figure that out years ago surely Apple can do the same. (I got it at an absolute bargain price as well)
Click to expand...

Problem with ceramic - is that it can shatter, which is why it isn't used.

Titanium is by far the best casing - so Apple going back to aluminum is a serious downgrade.
 
If you treat your phone the way he did in the video, you probably shouldn’t own one....at least not one this expensive, and definitely not without a case.

Aside from the plateau not having a chamfer, the build looks pretty solid to me. I use a otterbox. I would never own a phone without one.
 
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