Hi all, Not sure if this is the place to ask the question, but I have run into a bit of a brick wall. Purchased a Fatal1ty X470 Gaming-ITX/ac at the end of June from the NewEgg Australia web site due to lack of stock of x470 ITX cards at the time here. About 20 days later, completed the build with the motherboard, all seemed fine, although windows was a little unstable, checked the bios version and sure enough there was an update available from v1.1 to v1.3. I performed the update via the bios flash utility. All proceeding as expected, pressed enter to reboot as requested and I have not been able to boot the computer since... I won't bore you with the troubleshooting processes I have been through, but suffice to say that I am confident now that the bios chip will need replacing. This is where my troubles have really begun... When you go back to your account on Newegg, to quickly discover that they have a 15 day rma policy. I have found it almost impossible to make contact with them as a result. ASRock's support web pages, are quite adamant that you need to deal with the retailer first for any returns or repairs. That said, I did get some preliminary troubleshooting suggestions from ASRock via email. I am now at a point where I need to send the board somewhere to get the bios chip replaced or the motherboard replaced and I am drawing a blank on both fronts. The last meaningful contact I had was to email ASRock at 'ASRock_RMA@asrock.com.tw' which I have now done twice with no response.... I have also spoken to two major online retailers in Australia, just trying to find out what they do with failed or warranty cases for their customers. Long story short was that they all get sent back to ASRock and no repairs are done here in Australia ?!? While I certainly don't have any expectations of Australian retailers picking up the tab for the repairs to the card, I have found it impossible to find any backup service or assistance for ASRock products in Australia. Surely I can't be the only mug to have purchased ASRock products from Amazon or Newegg and run into the same hassles that I have? I thought Asrock was a reasonably significant company and player in the computer componentry market in Australia, so backup service wouldn't be too hard to find, but to date I have been sadly disappointed. If anyone can suggest where I could send the motherboard for a bios chip replacement in Australia, it would be greatly appreciated!