Asus customer says $10,000 ROG anniversary bundle order was canceled, forcing them to pay $500 more

[midian182]

WTF?! One would imagine that any PC hardware company would be grateful to a customer who spent more than $10,000 on a purchase. But one Reddit user claims Asus cancelled their ROG 20th Anniversary Bundle order without attempting delivery. The same bundle now costs $500 more, leaving the buyer facing a pricier reorder.

According to Trying-to-buildpc, they preordered the ROG 20th Edition Component Bundle, which contains a ROG Astral GeForce RTX 5090 Edition 20, ROG Crosshair X870E Edition 20 motherboard, ROG Ryujin 360 Edition 20 liquid cooler, ROG Thor 3000W Titanium III Edition 20 power supply, and ROG GR20 Edition 20 chassis. With the graphics card alone coming to around $6,000 when bought separately, the bundle was originally listed at $10,350.

The Redditor notes the preorder was placed on the first day they were available, which turned out to be a good move as the same bundle is now listed by Asus for $10,849.96, exactly $500 above its original price. But things didn't go smoothly.

Trying-to-buildpc writes that on the estimated shipping date of August 7, Asus generated a batch of tracking numbers, but cancelled the shipments the next day – they bought the bundle with a few friends, all of whom saw the cancelled notification in their tracking. With the credit-card holds gone, the group assumed Asus had scrapped their orders.

Most of these friends were later charged and received their original Asus packages without warning after a week or so, but the poster wasn't so fortunate.

Having received no updates from Asus, they contacted the firm, which said the case was still being reviewed. Asus also assured them that it was being dealt with and that the company would be in touch as soon as any updates or details were available.

rying-to-buildpc posted the message after learning that the original package had been returned to Asus without a delivery attempt or explanation, leaving the Redditor facing an additional $500 if they want to reorder the bundle.

It's fair to say that Asus doesn't have the best reputation among gamers for its business practices. Its questionable RMA policies were put in the spotlight in 2024 when Gamers Nexus claimed it was "scammed," leading to an apology from the company.

A year earlier, it faced more backlash after warning that beta BIOS updates designed to stop Ryzen 7000X3D processors from burning out could void warranties. It eventually reversed course following public pressure, promising coverage for beta firmware and EXPO memory profiles on affected motherboards.

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Asus customer says $10,000 ROG anniversary bundle order was canceled, forcing them to pay $500 more

 

[RudyBob]

Bummer man

 

[kingmustard]

Bummer man

You can't call him that!

 

[jwdR311]

Bummer man

Heh, the next Marvel Superhero!

 

[antiproduct]

I have avoided Asus products for years because their tech support was awful. This is just another reason to avoid them. Sad that they used to have a name as being a top manufacturer and they've thrown that reputation away.

 

[yRaz]

I will never buy another Asus product after they refused to warranty my 1080ti during the first GPU shortage. Said I over clocked my card, I didn't. Their overclocking software doesn't run on Linux. When I I told them that they said that wasn't a supported operating system and that using Linux would void my warranty. Keep in mind, I was talking to someone from India and they're probably paid and trained to deny as many warranty claims as possible. It's not so much the card failing that made me hate Asus or the fact they denied my warranty. I stopped expecting companies to honor their warranty a very long time ago. It was the fact that they paid someone to sit on the phone and flat out lie to me and just make **** up to deny my claim. I took it to a shop and they found a bubble under the thermal pad. I went back and fourth and they said they couldn't verify the authenticity of the claim and that the shop wasnt approved and they tried to say there was never a bubble and that the shop put the bubble.

 

[JMGuy]

I used to buy a lot of Asus products. After their poor quality firmware bricked a laptop and their support refused to assist I stopped purchasing from them altogether.

Nothing of value was lost in my end. Plenty of competition to turn to. They lost future sales and soured their brand. Odd, choice for any business if you ask me.

 

[NumberNine]

leaving the Redditor facing an additional $500 if they want to reorder the bundle.

As is par for the course with TechSpot lately, the headline is false. No one was "forced". This person made a decision.
Accountability.

 

[mgilbert]

I have an Asus motherboard, and have found it impossible to reach support if I have a question. They throw up one roadblock after another. This is my only, and will be my last, Asus purchase.

 

[axiomatic13]

Yep, I avoid ASUS now as well. MSI is my "go to" right now.

 

[yRaz]

As is par for the course with TechSpot lately, the headline is false. No one was "forced". This person made a decision.
Accountability.

I think that's not picking. These guys wanted it, Asus figured if they wanted it for 10k they would likely pay 10.5k. so, sure, you're technically correct but Asus is still a scumbag for what they did

 

[arrowflash]

Yep, I avoid ASUS now as well. MSI is my "go to" right now.

My problem with MSI is that many of their products seem to be engineered to fail soon after the warranty expires. Happened to me enough times, that I started avoiding the brand for more than 5 years now.

ASUS is my go-to nowadays. I know all about their infamy when it comes to support and warranty, but I never needed their customer service or warranty. And unlike MSI, all my ASUS products keep running and working long after the warranty has expired.

 

[Rudyduu]

Yep, I avoid ASUS now as well. MSI is my "go to" right now.

During the previous memory crisis an MSI board that was bundled with a 1080ti kept ruining RAM. That motherboard killed 2 16gb kits of RAM that cost $200 each at that time. When I contacted MSI about it, they begrudgingly agreed to send a replacement motherboard, and refused to look into or replace the $400 of RAM their motherboard ruined. Additionally instead of sending me a new motherboard they sent a refurbished one which also ruined RAM that was installed into it. At this point I didn't bother asking for a replacement motherboard from them since it was costing me more money in RAM than buying a motherboard from another brand.

The motherboard I bought from a different brand didn't ruin RAM and I was finally able to finish the build after months of delays.

Any company can have a part slip through QC and it's the job of their customer service to make it right and MSI failed horribly. I'll spend more money on a different brand or not buy at all if MSI is the only choice.

 

[Loadedaxe]

I had never bought an ASUS product until I picked up a ROG STRIX B550-I Gaming. I usually stick with Gigabyte or MSI and, over the years, I’ve never had a problem with either.

The ASUS board didn’t even make it two years.

First, the onboard audio lost the left channel. About a month later, the USB 3.2 ports stopped working completely. USB 2.0 still worked, but that was it.

I filled out a support ticket and heard absolutely nothing. Eventually I had to contact ASUS again just to get the RMA process moving. I sent the board in and then waited...and waited...and waited.

Finally, I got an update saying it was being shipped back. Great, I thought. They fixed it.

Ten days later, the box arrived.

Inside was my exact same motherboard and a piece of paper saying: UNREPAIRABLE.

That was the entire adventure.

I bought an MSI B550I Gaming Edge to replace it. It still works perfectly.

That ASUS board was my first ASUS MB purchase.

It was also my last.