WTF?! One would imagine that any PC hardware company would be grateful to a customer who spent more than $10,000 on a purchase. But one Reddit user claims Asus cancelled their ROG 20th Anniversary Bundle order without attempting delivery. The same bundle now costs $500 more, leaving the buyer facing a pricier reorder.
According to Trying-to-buildpc, they preordered the ROG 20th Edition Component Bundle, which contains a ROG Astral GeForce RTX 5090 Edition 20, ROG Crosshair X870E Edition 20 motherboard, ROG Ryujin 360 Edition 20 liquid cooler, ROG Thor 3000W Titanium III Edition 20 power supply, and ROG GR20 Edition 20 chassis. With the graphics card alone coming to around $6,000 when bought separately, the bundle was originally listed at $10,350.
The Redditor notes the preorder was placed on the first day they were available, which turned out to be a good move as the same bundle is now listed by Asus for $10,849.96, exactly $500 above its original price. But things didn't go smoothly.
Trying-to-buildpc writes that on the estimated shipping date of August 7, Asus generated a batch of tracking numbers, but cancelled the shipments the next day – they bought the bundle with a few friends, all of whom saw the cancelled notification in their tracking. With the credit-card holds gone, the group assumed Asus had scrapped their orders.
Most of these friends were later charged and received their original Asus packages without warning after a week or so, but the poster wasn't so fortunate.
Having received no updates from Asus, they contacted the firm, which said the case was still being reviewed. Asus also assured them that it was being dealt with and that the company would be in touch as soon as any updates or details were available.
rying-to-buildpc posted the message after learning that the original package had been returned to Asus without a delivery attempt or explanation, leaving the Redditor facing an additional $500 if they want to reorder the bundle.
It's fair to say that Asus doesn't have the best reputation among gamers for its business practices. Its questionable RMA policies were put in the spotlight in 2024 when Gamers Nexus claimed it was "scammed," leading to an apology from the company.
A year earlier, it faced more backlash after warning that beta BIOS updates designed to stop Ryzen 7000X3D processors from burning out could void warranties. It eventually reversed course following public pressure, promising coverage for beta firmware and EXPO memory profiles on affected motherboards.
Asus customer says $10,000 ROG anniversary bundle order was canceled, forcing them to pay $500 more
