Solved Audio ads with no browser open

[sblackb]

Thank you, Here is the link:
http://www.getsysteminfo.com/read.php?file=76249b2fc139dd72866f9130ea90f318

 

[Jay Pfoutz]

ESET Online Scan

Please run a free online scan with the ESET Online Scanner

• Tick the box next to YES, I accept the Terms of Use
• Click Start
• When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
• Click Start or wait for the scanner to load.
• Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
• Click Scan (This scan can take several hours, so please be patient)
• Once the scan is completed, there are a couple of things to keep in mind:
• 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
• 2. If threats WERE detected, click on List of Threats Found, Export to Text File...save it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
• Open the logfile from wherever you saved it
• Copy and paste the contents in your next reply.

Any more issues?

We need to know any other issues that are plaguing your computer. Kindly give a summary so we know how to continue from here.

Many of the things to note for us would be:

• Slow computer
• Error messages
• Fake antivirus alerts or the icon in the system tray
• svchost.exe running at 100%
• System crashes or blue screen of death

Note: Absence of issues does not mean that you're protected in the future.

 

[sblackb]

Scan results:
C:\Qoobox\Quarantine\C\Users\Soonhee\AppData\Roaming\dsnaui.dll.vir a variant of Win32/Medfos.IL trojan cleaned by deleting - quarantined
Sometimes my computer does run on the internet slowly and won't load pages completely (the images are just boxes with a red x), but I've assumed it's because we have slow internet (1Mbps) and there are several of us trying to use the internet at the same time. It hasn't done anything else that seems problematic. There haven't been any more audio ads. Thanks!

 

[Jay Pfoutz]

Hi there. It all appears to be good, so we will finish up to make sure your computer is protected from malware in the future.

Clean up System Restore

Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

To manually create a new Restore Point

• Go to Control Panel and select System and Maintenance
• Select System
• On the left select Advance System Settings and accept the warning if you get one
• Select System Protection Tab
• Select Create at the bottom
• Type in a name I.e. Clean
• Select Create

Remove tools, temp files, old Restore Points

Please run OTL

• Under the Custom Scans/Fixes box at the bottom, copy and paste in the following:
  
  

  :files
  ipconfig /flushdns /c
  
  :commands
  [CREATERESTOREPOINT]
  [CLEARALLRESTOREPOINTS]
  [emptyflash]
  [emptytemp]
  [emptyjava]
  [reboot]

• Then click the Run Fix button at the top.
• Note: The fix for OTL sometimes hides your Desktop and Start menu so the cleanup can be completed. Do not be alerted, as this is normal.
• It may open a log for you, but I don't need that.

To remove all of the tools we used and the files and folders they created do the following:
Double click OTL.exe.

• Click the CleanUp button.
• Select Yes when the "Begin cleanup Process?" prompt appears.
• If you are prompted to Reboot during the cleanup, select Yes.
• The tool will delete itself once it finishes.

Note: If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.


Security Check

Please download Security Check by screen317 from SpywareInfoforum.org or Changelog.fr.

• Save it to your Desktop.
• Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

 

[sblackb]

Hope it all looks right! Thanks!

Results of screen317's Security Check version 0.99.57
Windows 7 Service Pack 1 x64 (UAC is enabled)
Internet Explorer 9
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG Anti-Virus Free Edition 2013
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
Malwarebytes Anti-Malware version 1.70.0.1100
JavaFX 2.1.1
Java 7 Update 9
Java version out of Date!
Adobe Flash Player 11.5.502.146
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 23.0.1271.97
Google Chrome 24.0.1312.52
````````Process Check: objlist.exe by Laurent````````
Malwarebytes Anti-Malware mbamservice.exe
Malwarebytes Anti-Malware mbamgui.exe
AVG avgwdsvc.exe
Malwarebytes' Anti-Malware mbamscheduler.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

[Jay Pfoutz]

Adobe Reader Update!

Please download the newest version of Adobe Acrobat Reader from Adobe.com

Before installing: it is important to remove older versions of Acrobat Reader since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Adobe Acrobat Reader. Uninstall/Remove each of them.

Once old versions are gone, please install the newest version.


Java Update!

Please download the newest version of Java from Java.com.

Before installing: it is important to remove older versions of Java since it does not do so automatically and old versions still leave you vulnerable.
Go to the Control Panel and enter Add or Remove Programs (Programs and Features in Vista/7).
Search in the list for all previous installed versions of Java. (J2SE Runtime Environment). Please uninstall/remove each of them.

Once old versions are gone, please install the newest version.

Read more about Java exploit problems


Personal Tips on Preventing Malware

See this page for more info about malware and prevention.


Any other questions before I mark this topic solved?

 

[sblackb]

Thank you so much for all of your help. I never would have been able to fix all of this on my own. My computer is working much better. Thank you for providing such a great service.

 

[Jay Pfoutz]

You're welcome. I was glad to assist and would be more than happy to in the future!

Topic solved.