Audio device issue
- Thread starter dneooo
- Start date
holdum323
Posts: 1,721 +452
Hi Do you have the latest drivers?? http://www.realtek.com.tw/Downloads...1&PNid=24&PFid=24&Level=4&Conn=3&DownTypeID=3
Yes I have it
Have you tried the Troubleshooter ?
I tried that too
holdum323
Posts: 1,721 +452
Hi I have some questions. What do you mean when you say"I tried resetting my laptop and reinstalling the audio device"?
Where did you get the latest drivers? What Operating system are you running W7, W8.1,W10? What make and model is your laptop? Have you been here ?( Be sure you click on the drop down)
Let us know exactly what you have tried so we don't repeat things.
https://support.microsoft.com/en-us/help/4026994/windows-fix-sound-problems
Where did you get the latest drivers? What Operating system are you running W7, W8.1,W10? What make and model is your laptop? Have you been here ?( Be sure you click on the drop down)
Let us know exactly what you have tried so we don't repeat things.
https://support.microsoft.com/en-us/help/4026994/windows-fix-sound-problems
I got it from the same website that you send in the previous post. My laptop is W10, asus X556UB.Hi I have some questions. What do you mean when you say"I tried resetting my laptop and reinstalling the audio device"?
Where did you get the latest drivers? What Operating system are you running W7, W8.1,W10? What make and model is your laptop? Have you been here ?( Be sure you click on the drop down)
Let us know exactly what you have tried so we don't repeat things.
https://support.microsoft.com/en-us/help/4026994/windows-fix-sound-problems
I tried to update my audio driver to the latest and reinstalling it. I also tried the troubleshooter but it still does not work after following the instructions.
holdum323
Posts: 1,721 +452
Hi Here's support for your PC. You didn't mention several things that are suggested in my MS link above.
https://www.asus.com/support/
https://www.asus.com/support/
My audio device have a yellow exclamation mark at the device manager and under the properties the device status state: This device cannot start. (Code 10)
D
DavidBailey
Google is your friend---
https://www.drivereasy.com/knowledge/solved-this-device-cannot-start-code-10/
https://www.drivereasy.com/knowledge/solved-this-device-cannot-start-code-10/
holdum323
Posts: 1,721 +452
Hi you tried which methods? If you audio device has a yellow exclamation mark in the device manager, you need to update the driver. https://www.lifewire.com/how-to-update-drivers-in-windows-2619214
My driver have already been updated to the latest. I downloaded it from asus website and I tried the driver easy program that was from the link that DavidBailey gave. But it stilL does not work.
holdum323
Posts: 1,721 +452
Hi As long as you have a yellow exclamation mark in device manager, you won't have sound. I suggest the nuclear option.
That's a clean install of windows. If you still don't have sound after a clean install, then your laptop has problems and you will need to take it to a repair shop. There should never be an yellow marks in device manager.
That's a clean install of windows. If you still don't have sound after a clean install, then your laptop has problems and you will need to take it to a repair shop.
There should never be an yellow marks in device manager.
MaikuTech
Posts: 1,127 +190
Bring me your motherboard model name and number please, also use this to grab the information.
http://www.cpuid.com/downloads/cpu-z/cpu-z_1.82-en.exe
http://www.cpuid.com/downloads/cpu-z/cpu-z_1.82-en.exe
ASUSTeK COMPUTER INC.
X556UB
holdum323
Posts: 1,721 +452
Hi Here's drivers for your MB. Install the chipset first. Then the audio driver. https://www.asus.com/Laptops/X556UB/HelpDesk_Download/
Let us know how things go!
I just tried installing it and reinstalling the audio driver from asus website but it still does not work.
holdum323
Posts: 1,721 +452
Hi The link I posted is for Mother board Drivers. When you say installed it! What is it? Did you install the chipset driver first.
Please try to provide more information when you reply. "I just tried it doesn't" cut it.
https://www.asus.com/us/support/FAQ/1000670/
Please try to provide more information when you reply. "I just tried it doesn't" cut it.
https://www.asus.com/us/support/FAQ/1000670/
MaikuTech
Posts: 1,127 +190
Ok then uninstall asus realtek hd audio drivers, once its done do a quick reboot.
Since those drivers are from 2015 those are pretty out dated and only for windows 10 64bit.
http://www.realtek.com.tw/Downloads...=24&Level=4&Conn=3&DownTypeID=3&GetDown=false
Open this link up in firefox or edged browser choose the right one that matches your os.
Lets say for example holdum has windows 7 home 32bit he would want this version so it'll work.
32bits Vista, Windows7, Windows8, Windows8.1, Windows10 Driver only (Executable file)
Use this if you can get your audio drivers installed correctly to test your sound card.
http://www.mediafire.com/file/mu6argr94u309d7/Mirage_Of_Blaze_Vision_of_Flames_Rev1.mp3
I tried the 64bits driver but it still does not work
Rich M
Posts: 124 +60
I notice there is a newer video driver than the other drivers and that laptop appears to have a separate video card and often times the video driver can affect the audio driver so here is what I would do is download and install the chipset driver first, then the audio driver and finally the video driver and see if that doesn't fix it.
