Audio device issue

Rich M said:
I notice there is a newer video driver than the other drivers and that laptop appears to have a separate video card and often times the video driver can affect the audio driver so here is what I would do is download and install the chipset driver first, then the audio driver and finally the video driver and see if that doesn't fix it.
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Hi @Rich M Is this not covered in Post #19?;) I thought I covered that with this link. https://www.asus.com/us/support/FAQ/1000670/
PS thanks for joining and helping. Team work is good.(y)
 
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@Rich M Video driver or graphics card driver shouldn't effect the sound card drivers.
The only thing to avoid during installation with your graphics card driver.
Do not install nvidia hd audio drivers, this is where most people will get confused at.
I normally tell nvidia installer *not to install* the audio drivers it provides.
If he has recent sound card drivers me and holdum pointed out it should work out no problems.
If its still not working the only other thing I suggest is going by here and ask them what might be the problem.
https://www.tenforums.com/drivers-hardware/?s=ae60e3b0aec238a8239edaf0cfcb033a
 
MaikuTech said:
@Rich M Video driver or graphics card driver shouldn't effect the sound card drivers.
The only thing to avoid during installation with your graphics card driver.
Do not install nvidia hd audio drivers, this is where most people will get confused at.
I normally tell nvidia installer *not to install* the audio drivers it provides.
If he has recent sound card drivers me and holdum pointed out it should work out no problems.
If its still not working the only other thing I suggest is going by here and ask them what might be the problem.
https://www.tenforums.com/drivers-hardware/?s=ae60e3b0aec238a8239edaf0cfcb033a
Click to expand...
Well I am not sure because install of audio driver isn't working and it may just be that is why as I have seen that happen. In situations like this I think we should try everything and rule out afterwards.
 
Go ahead and try it all if all else fails drop by windows 10 forum and ask them.
Have him check the control panel - add/remove programs if he installed it the drivers will show up as realtek hd audio.
 
holdum323 said:
View attachment 83841 Hi Go into device manager and uninstall the audio driver after you down load the driver from Realtec. Restart your PC. Install the Realtec driver you down loaded from Realtec. Let us know how things go. That should give you a fresh install.
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After I installed the driver and restart my my PC, I checked the device manager and it seems like realtek audio device is not here
 
Hi Did you check add/remove programs like @MaikuTech suggested??It's really hard to help if you don't do what we suggest.;)
If it's not showing up in devise manager, your not getting the driver installed. Please do the things that @Rich M and @MaikuTech are suggestioning and then post the results.:DCapture25.JPG
 
holdum323 said:
Hi Did you check add/remove programs like @MaikuTech suggested??It's really hard to help if you don't do what we suggest.;)
If it's not showing up in devise manager, your not getting the driver installed. Please do the things that @Rich M and @MaikuTech are suggestioning and then post the results.:DView attachment 83843
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I just tried all the suggested solution in this post and after I installed the audio driver and restart my laptop as recommended, I could not find realtek audio driver under device manager after I login to my laptop
 
Look in control panel---

screenshot_6.jpg
 
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MaikuTech said:
Well as a last resort go by this forum, register make a thread over there.
http://www.techist.com/forums/f9/
Explain the problem to them, a moderator named carnage x should pick, it up since you're issue is complicated.
Give this a glance and see what you can do in the mean time.
The only thing left to do is reinstall the os if it comes down to it.
https://answers.microsoft.com/en-us...0/65770da8-9f73-4f1a-9112-0fdceba41a56?auth=1
Click to expand...
Tried registering but got banned for no reason :(
 
dneooo said:
Tried registering but got banned for no reason :(
Click to expand...
I know the site administrator over there.
I'll get him to look into it later on.
For now you have tried everything.
Get the Windows 10 iso make it a bootable flash drive.
Do a clean install, after that install your system drivers.
Only this time use the realtek audio drivers we showed you.
After that it should work out with no problems.
 
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