Solved AVG keeps finding Trojans

[Broni]

Last scans...

Download Security Check from here or here and save it to your Desktop.

• Double-click SecurityCheck.exe
• Follow the onscreen instructions inside of the black box.
• A Notepad document should open automatically called checkup.txt; please post the contents of that document.

NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.
NOTE 2. SecurityCheck may produce some false warning(s), so leave the results reading to me.
NOTE 3. If you receive UNSUPPORTED OPERATING SYSTEM! ABORTED! message restart computer and Security Check should run

Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.

• Make sure the following options are checked:
  • Internet Services
  • Windows Firewall
  • System Restore
  • Security Center
  • Windows Update
  • Windows Defender
  • Other Services
• Press "Scan".
• It will create a log (FSS.txt) in the same directory the tool is run.
• Please copy and paste the log to your reply.

Download Temp File Cleaner (TFC)
Alternate download: http://www.itxassociates.com/OT-Tools/TFC.exe

• Double click on TFC.exe to run the program.
• Click on Start button to begin cleaning process.
• TFC will close all running programs, and it may ask you to restart computer.

Please run a free online scan with the ESET Online Scanner

• Disable your antivirus program
• Internet Explorer users - Click on this link to open ESET OnlineScan.
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  • Click on ESET Smart Installer to download the ESET Smart Installer. Save it to your desktop.
  • Double click on the http://www.bleepstatic.com/fhost/uploads/0/esetsmartinstaller_enu.png][/url] icon on your desktop.
    [/LIST]
    [*]Check [I]"YES, I accept the Terms of Use."[/I]
    [*]Click the [b]Start[/b] button.
    [*]Accept any security warnings from your browser.[/*]
    [*]Check [I]"Enable detection of potentially unwanted applications"[/I].
    [*]Click [I]Advanced settings[/I] and make sure all 4 boxes are checkmarked (two of them are already checkmarked by default).
    Do NOT checkmark [I]"Use custom proxy settings"[/I]
    [*]Click the [b]Start[/b] button.
    [*]ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    [*]When the scan completes, click [b]List Threats[/b][/*]
    [*]Click [b]Export[/b], and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
    [*]Click the [b]Back[/b] button.
    [*]Click the [b]Finish[/b] button.
    [/LIST]

 

[riksand]

Results of screen317's Security Check version 0.99.88
Windows 7 Service Pack 1 x64 (UAC is disabled!)
Internet Explorer 11
``````````````Antivirus/Firewall Check:``````````````
Windows Firewall Enabled!
AVG AntiVirus Free Edition 2015
Antivirus up to date!
`````````Anti-malware/Other Utilities Check:`````````
AVG Web TuneUp
Java(TM) 6 Update 22
Java 7 Update 67
Adobe Flash Player 10 Flash Player out of Date!
Adobe Flash Player 15.0.0.152
Adobe Reader 9 Adobe Reader out of Date!
Google Chrome 37.0.2062.120
Google Chrome 37.0.2062.124
````````Process Check: objlist.exe by Laurent````````
AVG avgwdsvc.exe
`````````````````System Health check`````````````````
Total Fragmentation on Drive C: 0%
````````````````````End of Log``````````````````````

 

[riksand]

Farbar Service Scanner Version: 21-07-2014
Ran by Sherwood Chiro (administrator) on 15-10-2014 at 22:04:56
Running from "C:\Users\Sherwood Chiro\Downloads"
Microsoft Windows 7 Home Premium Service Pack 1 (X64)
Boot Mode: Normal
****************************************************************

Internet Services:
============

Connection Status:
==============
Localhost is accessible.
LAN connected.
Google IP is accessible.
Google.com is accessible.
Yahoo.com is accessible.


Windows Firewall:
=============

Firewall Disabled Policy:
==================


System Restore:
============

System Restore Disabled Policy:
========================


Action Center:
============


Windows Update:
============

Windows Autoupdate Disabled Policy:
============================


Windows Defender:
==============
WinDefend Service is not running. Checking service configuration:
The start type of WinDefend service is set to Demand. The default start type is Auto.
The ImagePath of WinDefend service is OK.
The ServiceDll of WinDefend service is OK.


Windows Defender Disabled Policy:
==========================
[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows Defender]
"DisableAntiSpyware"=DWORD:1


Other Services:
==============


File Check:
========
C:\Windows\System32\nsisvc.dll => File is digitally signed
C:\Windows\System32\drivers\nsiproxy.sys => File is digitally signed
C:\Windows\System32\dhcpcore.dll => File is digitally signed
C:\Windows\System32\drivers\afd.sys => File is digitally signed
C:\Windows\System32\drivers\tdx.sys => File is digitally signed
C:\Windows\System32\Drivers\tcpip.sys => File is digitally signed
C:\Windows\System32\dnsrslvr.dll => File is digitally signed
C:\Windows\System32\mpssvc.dll => File is digitally signed
C:\Windows\System32\bfe.dll => File is digitally signed
C:\Windows\System32\drivers\mpsdrv.sys => File is digitally signed
C:\Windows\System32\SDRSVC.dll => File is digitally signed
C:\Windows\System32\vssvc.exe => File is digitally signed
C:\Windows\System32\wscsvc.dll => File is digitally signed
C:\Windows\System32\wbem\WMIsvc.dll => File is digitally signed
C:\Windows\System32\wuaueng.dll => File is digitally signed
C:\Windows\System32\qmgr.dll => File is digitally signed
C:\Windows\System32\es.dll => File is digitally signed
C:\Windows\System32\cryptsvc.dll => File is digitally signed
C:\Program Files\Windows Defender\MpSvc.dll => File is digitally signed
C:\Windows\System32\ipnathlp.dll => File is digitally signed
C:\Windows\System32\iphlpsvc.dll => File is digitally signed
C:\Windows\System32\svchost.exe => File is digitally signed
C:\Windows\System32\rpcss.dll => File is digitally signed


**** End of log ****

 

[riksand]

Apologies for the delay. Was running the tests off site via teamviewer, but had to drive to the PC after the restart. Running the ESET scanner at the mo and will report back shortly

 

[Broni]

 

[riksand]

This is taking a while. 46% through after 44 mins. 2 threats found so far: Win32/installmonetizer and Win32/bundled.toolbar.ask.G

Will post full results as soon as it's done

 

[riksand]

C:\Users\Sherwood Chiro\Downloads\CuteWriter.exe a variant of Win32/Bundled.Toolbar.Ask.G potentially unsafe application deleted - quarantined
C:\Users\Sherwood Chiro\Downloads\PFPortChecker.exe Win32/InstallMonetizer.AN potentially unwanted application deleted - quarantined

 

[Broni]

Update Adobe Flash Player: http://get.adobe.com/flashplayer/
Make sure you UN-check Yes, install McAfee Security Scan Plus

NOTE 1: Beginning with Adobe Flash Version 11.3, the universal installer includes the 32-bit and 64-bit versions of the Flash Player.
NOTE 2: While installing make sure you UN-check any extra garbage which wants to install alongside.

Update Adobe Reader

You can download it from https://www.techspot.com/downloads/2083-adobe-reader-dc.html
After installing the latest Adobe Reader, uninstall all previous versions (if present).
Note. If you already have Adobe Photoshop® Album Starter Edition installed or do not wish to have it installed UNcheck the box which says Also Download Adobe Photoshop® Album Starter Edition.

===================================

Your computer is clean

1. This step will remove all cleaning tools we used, it'll reset restore points (so you won't get reinfected by accidentally using some older restore point) and it'll make some other minor adjustments...
This is a very crucial step so make sure you don't skip it.
Download

DelFix by Xplode to your desktop. Delfix will delete all the used tools and logfiles.

Double-click Delfix.exe to start the tool.
Make sure the following items are checked:

• Activate UAC (optional; some users prefer to keep it off)
• Remove disinfection tools
• Create registry backup
• Purge System Restore
• Reset system settings

Now click "Run" and wait patiently.
Once finished a logfile will be created. You don't have to attach it to your next reply.

2. Make sure Windows Updates are current.

3. If any trojans, rootkits or bootkits were listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

4. Check if your browser plugins are up to date.
Firefox - https://www.mozilla.org/en-US/plugincheck/
other browsers: https://browsercheck.qualys.com/ (click on "Launch a quick scan now" link)

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC), AdwCleaner and Junkware Removal Tool (JRT) weekly (you need to redownload these tools since they were removed by DelFix).

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. When installing\updating ANY program, make sure you always select "Custom " installation, so you can UN-check any possible "drive-by-install" (foistware), like toolbars etc., which may try to install along with the legitimate program. Do NOT click "Next" button without looking at any given page.

11. Read:
How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html
Simple and easy ways to keep your computer safe and secure on the Internet: http://www.bleepingcomputer.com/tutorials/keep-your-computer-safe-online/
About those Toolbars and Add-ons - Potentially Unwanted Programs (PUPs) which change your browser settings: http://www.bleepingcomputer.com/for...curity-questions-best-practices/#entry3187642

12. Please, let me know, how your computer is doing.

 

[riksand]

(y)(y)(y)
Broni - you're a complete star! Thank you so much for your help - the PC now seems clean and fast again. Also really good suggestions for good 'house keeping' - will keep that up on my other PCs.
Donation done!

 

[Broni]

Yes!!

Good luck and stay safe

 

[riksand]

Hi again Broni - not sure whether to continue with this thread or start a new one, but it appear that my life without Trojans only lasted a few days. I have just checked the affected PC which returned a clear AVG scan after all our efforts, but looking at the archives for scans, it appears that it now regularly finds between 1 and 5 trojans every 3-4 days. Would appreciate a bit of help again

 

[Broni]

I suggest new topic.