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Best Buy issues cease and desist over Newegg ad, logo

By Matthew ยท 60 replies
Jun 10, 2011
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  1. MilwaukeeMike

    MilwaukeeMike TS Evangelist Posts: 3,160   +1,413

    Anyone else have bad experiences with newegg's shipper, UPS? I'm pretty sure they consider the Newegg box to mean 'soccer ball' because any smaller item i've ever ordered has come in a box that looks like it's fallen down the stairs a few timses. Thankfully eVGA packs their video cards well.

    They're not really the same thing... newegg relies on customers to sell their products, bestbuy uses a sales force. I use newegg for just about everything, but got my cell phone at best buy, the $100 mail in rebate offered on my HTC EVO was instant at BB, and they let me use my BB gift card from christmas on the cost of the phone too. And then I bought my accessories online.

    Either way, BB was right to be upset about the ads, newegg should be above that. And BB will never go away... many people like to see what they're buying, and last minute gift shoppers can't wait for shipping. newegg has never gotten anything to me in under 4 days.
  2. captaincranky

    captaincranky TechSpot Addict Posts: 14,972   +4,005

    Well, you can't blame Newegg for most of this. I live in Philly, Newegg has a major warehouse in North Jersey. The shipping corridor from NYC an North Jersey is >> guaranteed overnight delivery <<< using UPS >>GROUND...! My UPS driver(s) are aces, and every package is in pristine condition. I can place an order til early afternood, and be almost certain I'll receive it the next day. So your issues are location related. I sympathize, but we can't call them typical either.

    That said, Newegg's shipping staff in Tennessee is not anywhere near as good as the NO Jersey guys, and the shipments are generally not packed as well. Still, all that's happened to me is a cracked cake box on a hundred DVD that came from there.

    Right! Personally I think it's as little arrogant of Newegg, to use all the free sales assistance they get from places like Newegg, as a basis for an ad campaign. It's not like they ever say "thank you".

    The "experts" they're touting with respect to product reviews are mostly inexperienced ego trippers, posing as "experts". You need to read a hundred reviews on just about any product, to get a few that make sense.

    Especially useless are many of the motherboard reviews. "2 stars", more often than not, indicates a noob posing as an "expert" stuffing broken or incorrect parts into a board, then declaring the board, "crap"!

    Many of the anti-Best Buy sentiments in this thread have been posted buy the self involved trolls who come here for free advice on a build. They seem to get pandered to extensively, build their machine, then run their yaps about BB.

    If the sales staff is a problem to people, then they should just investigate the product beforehand, wait for it to go on sale, then walk into BB and say, "I want one of those".

    Really, being treated like you're stupid because you are stupid, is sequitur, and a logical paradigm.

    Going in knowing already more than the sales staff, just so you can show them up, is just being an a**hole.
  3. Badfinger

    Badfinger TS Rookie Posts: 154

    My .03 on Best Buy/New Egg:

    First of all, I have a BB less than 2 miles from me, I rarely go there, why?
    They do NOT have a satisfaction guarantee, once you buy computer hardware at least, you can only return it and get the same thing if it's broken.
    That policy=bull$hit in my mind, and I am sure I am not the only one, they lost their opportunity for ANY business on this end, from this DIY computer builder.
    Scenario example: buying a video card, it's too long to fit in my case, BB wouldn't take it back and let me get a different one. (didn't happen to me, I already knew their policy and went to Fry's)
    I like newegg!

    BUT: certain things that it would be a major disaster to have to deal with, I will never buy online, unless it's the only choice.

    So newegg wise, I buy hard drives and minor parts only, fortunately, I have options and am willing to pay extra for piece of mind/quick fixes.
  4. captaincranky

    captaincranky TechSpot Addict Posts: 14,972   +4,005

    I usually go in for the whole nickel.

    All of this notwithstanding, the simple fact of the matter is; computer parts are just a tiny fraction of Best Buy's complete business. So we have every self involved somebody complaining about how BB mistreats people who already know it all about computer parts anyway.

    If you know that much, you should go someplace else, be it Newegg or otherwise. BB sells air conditioners, refrigerators, big screen TVs, boom boxes, et al. They probably only have less than a 100 feet of browser space for computer parts anyway, and well over a thousand for everything else. It's not supposed to be Newegg.

    Yet everyone is wrapped up in the delusion that BB's staff, should jump when you say jump, and kiss your a** when they come back down.

    And I have to repeat this one more time, since it seems like nobody gets it, >>NEWEGG EMPLOYEES ARE NOT ALLOWED to GIVE ANY TECHNICAL ADVICE. Now, how to you come up with the hubris to base an ad campaign, on "expert opinion" that you get for free, and arguably isn't "expert" at all. Coupled that your "sales staff", is all volunteer, and mostly not even from your website!

    Yet everyone is wrapped up in the delusion that BB's staff, should jump when you say jump, and kiss your a** when they come back down. After all, the consensus here is that BB should maintain showrooms so that people can go look at something before they buy it on line. That sounds like a parasite than a patron.
  5. TechM633

    TechM633 TS Rookie Posts: 33

    Doesnt walmart have a similar uniform? I mean the color shades might be off a little, but that could have been Sam's Club as well. I guess walmart should threaten as well?

    Oh wait, I guess they are a little more confident in who they are. Good grief, I got better service at a Walmart Computer section than I ever did in a Best Buy.

    I used to go to Best Buy just to have a little fun. I remember asking for the new brontobyte external hard drive that "just came out" and to make sure it was the one that could connect to my phone. The guy actually went looking for it. LOL! Its a great stress reliever. Not very nice, but it was good for a few laughs.
  6. I go to Best Buy to see the products on display, then purchase them somewhere else at a cheaper price.
  7. captaincranky

    captaincranky TechSpot Addict Posts: 14,972   +4,005

    "Thanks for stopping by, "guest". Maybe you have let somebody else post for you,. copy it, and claim it was your work.
    I'll quote myself for you, and save wasting my breath on you.
  8. Well BB proves it's as stupid as the people they hire in the tech sections and GS by admitting they are the competitors in the NewEgg commercials. Also NewEgg isn't proving much by using "BB" as their competitor. They should have used TigerDirect. Maybe their next commercial should be an apology to "BB" for using such an inferior competitor or that BB is just too inferior a company to insult them in such a way and the blue shirts were actually Walmart/Sam's Club employees so BB has nothing to worry about.
  9. ddg4005

    ddg4005 TS Guru Posts: 394   +59

    Although I occasionally buy Blu-ray and DVD movies from Best Buy (when they're on sale) the customer service offered by their salespeople sucks. They aren't knowledgeable (some are just plain stupid) and the prices for mechandise is too high.

    Go Newegg!
  10. bushwhacker

    bushwhacker TechSpot Chancellor Posts: 766

    Since when Best Buy actually thinks that the place of the advertisement belonged to one of their chain stores? And the employee who don't know the answer to the simple question?

    Come on... open your eyes, Best Buy!
  11. example1013

    example1013 TS Enthusiast Posts: 263

    Honestly I come to TechSpot for my expert reviews. Full explanations of methodology, graphs, and wide comparisons all make this a great place to find info on tech. I don't really buy much stuff, though, so I don't have a favorite store.

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