Hi everyone!
I am running windows Vista and two days ago, I was updating adobe reader from version 8.0 to version 9.1 and my computer wasn't able to do that, it said windows explorer (dont know if i translated that correctly, I mean the thing you use to browse your files) was still open and it canceled the update. Next moment, my computer stopped responding so I turned it off with the on/off button. Now, every time I turn my computer on, it loads untill I expect to hear the windows sound; it gives me a bluescreen and It restarts itself. I reboot it in safe mode, which works okay; then my computer tells me this:
Probleemhandtekening: (problem...: )
Gebeurtenisnaam van probleem (name of problem: ): BlueScreen
Versie van besturingssysteem: (version of system..?) 6.0.6001.2.1.0.768.3
Landinstelling-id: 1043
Aanvullende informatie over dit probleem: (additional information about this problem: )
BCCode: f4
BCP1: 00000003
BCP2: 86F16238
BCP3: 86F16384
BCP4: 82273400
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Bestanden die helpen bij het beschrijven van het probleem:(files which help with solving the problem: )
C:\Windows\Minidump\Mini070909-02.dmp
C:\Users\Florian\AppData\Local\Temp\WER-52697-0.sysdata.xml
C:\Users\Florian\AppData\Local\Temp\WER1BAA.tmp.version.txt
(sorry, it's dutch, but I hope you understand what is says)
I have included my Minidumpfiles, but I deleted some of yesterday so I could upload them.
The only thing I could think of to fix this was to delete adobe reader, nut my computer says I can't acces windows installer in Safe Mode. Might it be a solution to uncheck adobe acrobat from the startup-section in msconfig? It doesn't show adobe reader running in the services running when in Safe Mode. I haven't treid this yet, but if anyone could confirm this won't harm my computer and won't make things worse, I'd like to give that a try.
I really hope someone could help me, since this laptop is still pretty new.
(One more question; I have a backup of 7gigs on two dvd's which I made when I just bought it. When the problem caný be solved, will installing those still save my pc?)
Thanks a lot!
I am running windows Vista and two days ago, I was updating adobe reader from version 8.0 to version 9.1 and my computer wasn't able to do that, it said windows explorer (dont know if i translated that correctly, I mean the thing you use to browse your files) was still open and it canceled the update. Next moment, my computer stopped responding so I turned it off with the on/off button. Now, every time I turn my computer on, it loads untill I expect to hear the windows sound; it gives me a bluescreen and It restarts itself. I reboot it in safe mode, which works okay; then my computer tells me this:
Probleemhandtekening: (problem...: )
Gebeurtenisnaam van probleem (name of problem: ): BlueScreen
Versie van besturingssysteem: (version of system..?) 6.0.6001.2.1.0.768.3
Landinstelling-id: 1043
Aanvullende informatie over dit probleem: (additional information about this problem: )
BCCode: f4
BCP1: 00000003
BCP2: 86F16238
BCP3: 86F16384
BCP4: 82273400
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Bestanden die helpen bij het beschrijven van het probleem:(files which help with solving the problem: )
C:\Windows\Minidump\Mini070909-02.dmp
C:\Users\Florian\AppData\Local\Temp\WER-52697-0.sysdata.xml
C:\Users\Florian\AppData\Local\Temp\WER1BAA.tmp.version.txt
(sorry, it's dutch, but I hope you understand what is says)
I have included my Minidumpfiles, but I deleted some of yesterday so I could upload them.
The only thing I could think of to fix this was to delete adobe reader, nut my computer says I can't acces windows installer in Safe Mode. Might it be a solution to uncheck adobe acrobat from the startup-section in msconfig? It doesn't show adobe reader running in the services running when in Safe Mode. I haven't treid this yet, but if anyone could confirm this won't harm my computer and won't make things worse, I'd like to give that a try.
I really hope someone could help me, since this laptop is still pretty new.
(One more question; I have a backup of 7gigs on two dvd's which I made when I just bought it. When the problem caný be solved, will installing those still save my pc?)
Thanks a lot!