BSOD BCCode:1000007e
Hello gentlemen:
My friend who lives in another state just bought a new HP laptop not more than 2 weeks ago. I think it was triggered through some kind of update but she doesn't remember what kind it was. She emailed me the error dump. Any help would be appreciated.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020783B1
BCP3: FFFFFA60021FC7D8
BCP4: FFFFFA60021FC1B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini082709-12.dmp
C:\Users\Morgana\AppData\Local\Temp\WER-53149-0.sysdata.xml
C:\Users\Morgana\AppData\Local\Temp\WER4B42.tmp.version.txt
If you need those files to assist, I'll have to carefully step her through the process.
Hello gentlemen:
My friend who lives in another state just bought a new HP laptop not more than 2 weeks ago. I think it was triggered through some kind of update but she doesn't remember what kind it was. She emailed me the error dump. Any help would be appreciated.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 1033
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF800020783B1
BCP3: FFFFFA60021FC7D8
BCP4: FFFFFA60021FC1B0
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\Mini082709-12.dmp
C:\Users\Morgana\AppData\Local\Temp\WER-53149-0.sysdata.xml
C:\Users\Morgana\AppData\Local\Temp\WER4B42.tmp.version.txt
If you need those files to assist, I'll have to carefully step her through the process.
