Bluescreen on windows vista Bccode 3b

By Lutzee ยท 12 replies
Aug 7, 2008
  1. Hello everyone,

    I was defragging my os HDD last night (It makes an odd clicking noise quite a lot of the time) and I woke up this morning to find "windows has recovered from an unexpected shutdown":

    I should mention that it has done this once before whilst playing oblivion

    I have also run orthos prime (the CPU stressing program) on all 4 cores for 8 hours without event. Could this indicate that it is the HDD?

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.0.6000.
    Locale ID: 2057

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF98000767C98
    BCP3: FFFFF980141B8DD0
    BCP4: 0000000000000000
    OS Version: 6_0_6000
    Service Pack: 0_0
    Product: 256_1

    The PC on which it occured was one I built recently:

    Intel Q9450
    DFI Lanparty UT-X48-T2R
    8GB corsair 6400C4DHX
    silverstone 850W quad SLi PSU
    X1800XT (being replaced soon)

    Voltages from speedram:
    +3.3V rail = 3.26
    +5V rail = 4.92
    +12V rail = 11.90
    -12V = -10.55
    -5v = -2.34
    another +5v at 4.87
    vbat = 3.31

    Idle core temps 43,43,42,44
    Load core temps roughly 65,65,65,65

    In event viewer ->system I found:

    Source: Bugcheck
    Event ID: 1001

    The computer has rebooted from a bugcheck. The bugcheck was: 0x0000003b (0x00000000c0000005, 0xfffff98000767c98, 0xfffff980141b8dd0, 0x0000000000000000). A dump was saved in: C:\Windows\MEMORY.DMP.

    Also I think I found the event linked to it:

    Source: EventLog
    Event ID: 6008

    The previous system shutdown at 08:26:53 on 07/08/2008 was unexpected.

    I attached the minidumps.

    Thanks very much
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Inside the 2 MiniDumps:
    Caused by Oblivion.exe

    eamon.sys Eset NOD32 anti-virus software

    Well this looks as though the Oblivion file you have is corrupted, and your Antivirus faulted whilst running (probably scanning Oblivion !)

    One of them must go, and I suspect your Oblivion.exe file is the issue


    By the way, you are very strange (that's not nice to say I know)
    But you have 4 posts in total
    2 are here, which are exact copies of themselves, that you have accidently (??) done

    But the other 2, are back in 2006 (!) that you accidently posted 2 threads on a game issue ( JUST LIKE RIGHT NOW :confused: :confused: )

    Don't you think that is VERY strange ??? :cool:
  3. Lutzee

    Lutzee TS Rookie Topic Starter

    Thanks both of you for replying (there was one guy on the other thread)

    Lol yeah I know the double post was an accident.

    Also yes i remember that old post i think i just formatted.

    So you don't think it is a bad cpu bad, memory or bad mobo?

    You think it is firmly routed in software or bad hdd?

    Also could you give me some links on analysing my own minidumps i'm interested to know how it is done. I looked before at some tool from microsoft but i don't think I could get it to work.

    Thanks very much
  4. Lutzee

    Lutzee TS Rookie Topic Starter

    also: no32 was acting strangly this morning saying full protction was not enabled fixed it though
  5. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Lutzee please do not double post (especially under the present strangeness)
    Instead (in future) if you need to reply again, and your post is STILL the last post, just edit it. Don't worry I'll see it (probably straight away!)

    Regarding your questions:
    Lets just get yours fixed first

    Uninstall Nod32 Antivirus fully

    Either re-install it clean, or go with another one. Presently Avira (free) Antivirus is looking good! Maybe give that a go.
    Also your Oblivion.exe. If you still have issues (even after un-installing Nod32) then I suspect this exe is actually faulty, and should be replaced (or again re-installed)

    At this stage (!) I do not feel it is hardware related
  6. Lutzee

    Lutzee TS Rookie Topic Starter

    Ok i removed and reinstalled oblivion and Nod32.

    Also I set it so that my PC would not automatically restart when it got a blue screen.

    What should I do now?

  7. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Hi Lutzee again

    Can you please back up all you data to external media.

    External Media Options:
    Another HardDrive
    USB Flash Device
    CD or DVD
    Zip Drive
    Network Share
    Online Data Storage
    Imaging (ie the entire HardDrive duplicated to another one)

    This clicking noise can be a sign of an imminent failure to your internal HardDrive
    Can you tell me what size your HardDrive is, and how much available space there is.
    You can right click on C drive (located in My Computer) and then select Properties, to see this info.
  8. Lutzee

    Lutzee TS Rookie Topic Starter

    Lol, yeah i thought it didn't sound too healthy everything is backed up to another HDD

    92.4 GB used of 153 GB

  9. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Ok so it's a 160Gig HardDrive (some space used/lost by clusters)

    Generally I say that you should double the size of the HardDrive to what is on it (at least) So in this case it would be ~ 200Gig

    You will now need to download and run a Drive Diagnostic disk (Note: you may be able to get the exact one for your model from HardDrive Manufacture)

    Also I noted above that you can "image" the drive

    Here are a few imaging softwares available:
    Norton Ghost (I use this one)
    Acronis True Image (most users like this one, images and backup incrementally)
    Acronis Migrate Easy (Just disk clone - quite good!)
    Drive Image (Basically an alternative)
    DriveImage XML (This one is free!)
    MaxBlast (I haven't used this, but it's free)

    Imaging: Backs up your entire system, including Windows and data, plus your partition as well. The image can be stored on removable media, such as DVD. And usually takes under an hour (depending on size of image) to fully recover from a blank HardDrive.

    I wonder if that may be the best approach?
    You would need to purchase another HardDrive first though
  10. Lutzee

    Lutzee TS Rookie Topic Starter

    I have run a dignostic tool on both my disks the
    160 and the 1TB and they both say they are fine :(

    I am buying a new HDD anyway.

    What should I do to try and work out which HDD it is that is failing?
  11. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Well that's difficult!

    Which one was the one you were dfragging?

    By the way, you should run CCleaner to remove all the temp files. Actually remove any data that you don't want.

    Normally, I would say back up the main OS HardDrive (which has your Windows/Drivers/Programs/ and other on)
    But we really need to know which one was noisy :confused: (2 you say?)
  12. Lutzee

    Lutzee TS Rookie Topic Starter

    Yeah I just assumed it was my windows disk on account of the fact that it used to freeze, make a clicking noise, then unfreeze when playing games.

    I thought seeing as the game was installed to C:\ and that there is nothing to do with the OS or the game on the other HDD, E:\ it would be the operating system HDD that was making the clicking noise and pausing the game. Also it would make a clicking noise when navigating the file system on C:\

    C:\ is 3 years old

    E:\ is less than 3 months old.

    It would make sense that it was C:\ that was dying.

    Btw it hasn't clicked for a while, running a chkdsk on E:\
  13. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Probably CCleaaner helped a bit
    If you are purchasing another drive anyway, then could image C drive on to another new HardDrive. Sounds like the best approach.
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