Cannot access Google account

By shebadoy
Oct 12, 2011
  1. Hi, this is my first post.
    Please help me out. I've had this problem for about a month and a half now and i've been searching the internet to find a solution and I've been trying all the fixes that others have tried but nothing has worked so far or it may be that i just can't do it right.

    So here's my problem: I can't open the login page for google and I can't access my gmail, docs, and all the other google sites. I've tried using 5 different browsers, I've cleared my cookies and cache, and I've tried opening my gmail using https:// but I still can't open the login page.
    It says "The connection has timed out. The server at is taking too long to respond." on firefox,
    "This webpage is not available. Google Chrome could not load the webpage because took too long to respond. The website may be down, or you may be experiencing issues with your Internet connection." on chrome,
    " Internet Explorer cannot display the webpage" on ie,
    "Could not connect to remote server. Check that the address is spelled correctly, or try searching for the site." on opera, and
    "Safari can’t open the page. Safari can’t open the page “” because the server where this page is located isn’t responding." on safari.
    However, if I check my email using other laptops, like my dad's or my friend's, and I can access my gmail as if nothing's wrong.

    I really don't know what to do. i'm not tech-y but i can follow directions. Please give me instructions on how to fix this. It's really embarassing and a hassle if i keep on checking my email through other people's computer.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Welcome to TechSpot! In this forum, we look for and try to remove malware. Althought it sounds like either a connection or setting problem that is Google specific, I will be glad to check the system for malware.

    Understand that we may find malware, but it may not be the cause of the problem:
    Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.

    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.

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