pw2much
Posts: 84 +0
I have a HP Officejet j4680 aio injet printer and I'm not able to send a fax or scan from the software HP Solution Center to the printer it keeps telling me that a software component was not found or was not installed properly and that I should re-install the Photosmart Essentials 3.5 software and try to scan again but every time I re-install the software I still cannot scan or fax.I have done this numerous times and still cannot figure out what is causing it to fail or what software component is missing.Does any one have any idea what is causing this scan failure from my pc?