Can't get on Internet with emachines desktop ( Windows XP home os)after router replacement

By Rawson
Mar 26, 2016
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  1. After AT&T tech replaced router because of tv problems, I can't logon to the Internet with my old emachines desktop ( os Windows XP home). I can log on with my I-pad and wireless Dell. I called AT&T who indicated nothing wrong with their equipment but suggested replacing cable connecting router to computer. Suggestions?
  2. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,023   +662

    Use wireless Dell with a cable to see if it works 'wired' - trying a known good cable is a good idea too. Tell us what works. If none, then there may be a problem with the RJ45 connection on the new router.
    Last edited: Mar 26, 2016
  3. jobeard

    jobeard TS Ambassador Posts: 11,168   +986

    It's called Hardware provisioning, Your ISP sees the MAC address of the router and the old one was the last one enabled.
    Call and ask for them to re-enable.

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