Solved Cant get rid of rootkit

[swker98]

Hey, I have attached logs and I have appeared to clean most of the crap up such as protection center and other malware but I cannot get rid of a rootkit that keeps being detected by Gmer and avast but cannot be removed even in safemode. I believe I have a variant of the TDSS rootkit but I cannot delete it in the registry because it hides itself

thanks for your help

 

[Broni]

With over 1,000 post, I assume you aware of a risk of running Combofix on your own?


Please download PragmaFix and double click on it to run it.
A log will open, when scan is done.
Post the log.

Note - when you run PragmaFix you need an active internet connection!

 

[swker98]

Thanks for the reply

I have attached the log and sure enough it has identified the rootkit

I know about combofix and the dangers so I backed everything before I ran it

 

[Broni]

Go to Start -> Run, copy and paste the following command in the run Box and Click OK (Vista or Windows 7, click on the Vista or Windows 7 Orb, copy and paste the following command in the "Start Search" box and press Enter).

PragmaFix -auto

It will produce PragmaFix.log in the C:\ folder.
Please post the results here.

 

[swker98]

Looks like it got it
Log attached

 

[Broni]

Good
Please, re-run PragmaFix just by double clicking on it and post fresh log.

 

[swker98]

Log attached

 

[Broni]

Very good
It's gone.

Please, delete your GMER file, download fresh one and post its log.
Delete your Combofix file, download fresh one and post its log.

 

[swker98]

Ok logs attached

 

[Broni]

All looks good

How is your computer doing at the moment?

Go to Start -> Run, copy and paste the following command in the run Box and Click OK (Vista or Windows 7, click on the Vista or Windows 7 Orb, copy and paste the following command in the "Satrt Search" box and press Enter.

PragmaFix -cleanup

=======================================================================

Uninstall Combofix:
Go Start > Run [Vista users, go Start>"Start search"]
Type in:
Combofix /Uninstall
Note the space between the "Combofix" and the "/Uninstall"
Click OK (Vista users - press Enter).
Restart computer.

========================================================================

Delete manually following folders:
c:\documents and settings\All Users\Application Data\Symantec
c:\documents and settings\All Users\Application Data\Norton
c:\program files\Common Files\Symantec Shared
c:\documents and settings\All Users\Application Data\NortonInstaller

======================================================================

1. Download Temp File Cleaner (TFC)
Double click on TFC.exe to run the program.
Click on Start button to begin cleaning process.
TFC will close all running programs, and it may ask you to restart computer.


2. Go to Kaspersky website and perform an online antivirus scan.

1. Disable your active antivirus program.
2. Read through the requirements and privacy statement and click on Accept button.
3. It will start downloading and installing the scanner and virus definitions. You will be prompted to install an application from Kaspersky. Click Run.
4. When the downloads have finished, click on Settings.
5. Make sure these boxes are checked (ticked). If they are not, please tick them and click on the Save button:

• Spyware, Adware, Dialers, and other potentially dangerous programs
  [*] Archives
  [*] Mail databases

6. Click on My Computer under Scan.
7. Once the scan is complete, it will display the results. Click on View Scan Report.
8. You will see a list of infected items there. Click on Save Report As....
9. Save this report to a convenient place. Change the Files of type to Text file (.txt) before clicking on the Save button. Then post it here.

Post fresh HijackThis log as well.

 

[swker98]

The online scan did pick up a few things but I believe that they were on the cd that I had in the drive (it was the ultimate boot cd 4 windows) so I think they are false positives

 

[Broni]

If D is your CD drive, I'd suggest destroying that CD.


Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point.

Turn off System Restore:

- Windows XP:
1. Click Start.
2. Right-click the My Computer icon, and then click Properties.
3. Click the System Restore tab.
4. Check "Turn off System Restore".
5. Click Apply.
6. When turning off System Restore, the existing restore points will be deleted. Click Yes to do this.
7. Click OK.
- Windows Vista and 7:
1. Click Start.
2. Right-click the Computer icon, and then click Properties.
3. Click on System Protection under the Tasks column on the left side
4. Click on Continue on the "User Account Control" window that pops up
5. Under the System Protection tab, find Available Disks
6. Uncheck the box for any drive you wish to disable system restore on (in most cases, drive "C:")
7. When turning off System Restore, the existing restore points will be deleted. Click "Turn System Restore Off" on the popup window to do this.
8. Click OK

2. Restart computer.

3. Turn System Restore on.

4. Make sure, Windows Updates are current.

5. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

6. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

7. Run defrag at your convenience.

8. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

9. Please, let me know, how is your computer doing.

 

[swker98]

Working good thank you for your help

 

[Broni]

Yes!!

Good luck and stay safe