I have toshiba satellite A205-s5871 laptop which runs windows Vista home premium SP1. It used to work properly until it was attacked by virus. I have now removed the virus but it does not play video or audio. The motherboard is intel 965 express chipset family. The audio device is I think Realtek High Definition Audio. I downloaded driver from toshiba and installed it but still no result.
I also tried to:
Repair Vista = no effect
install another media player=no effect
check the audio device=fine
During the time of infection, it used give error messages like:
Soffice has failed to start because sfc.dll was not found
CEC_MAIN.exe has failed to start because ksuser.dll was not found
File system error (-1073741790)
Consent UI administrative applications has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: consent.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918d7b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000022
Exception Offset: 00009cac
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
Now it does not display those error messages anymore. But it displays error messages w/h it used to display even before the infection:
Could not c:\users\lata\local specified in the registry.
Could not load or run 'Settings\Application'
Could not load or run 'Data\asdlfj3\services.exe' specified in the registry
Please, tell me what I should do. Tell me more about Vista files related to multimedia streaming/playing. What do you think is the solution?
I also tried to:
Repair Vista = no effect
install another media player=no effect
check the audio device=fine
During the time of infection, it used give error messages like:
Soffice has failed to start because sfc.dll was not found
CEC_MAIN.exe has failed to start because ksuser.dll was not found
File system error (-1073741790)
Consent UI administrative applications has stopped working
Problem signature:
Problem Event Name: APPCRASH
Application Name: consent.exe
Application Version: 6.0.6001.18000
Application Timestamp: 47918d7b
Fault Module Name: ntdll.dll
Fault Module Version: 6.0.6001.18000
Fault Module Timestamp: 4791a7a6
Exception Code: c0000022
Exception Offset: 00009cac
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 3081
Additional Information 1: 9d13
Additional Information 2: 1abee00edb3fc1158f9ad6f44f0f6be8
Additional Information 3: 9d13
Additional Information 4: 1abee00edb3fc1158f9ad6f44f0f6be8
Now it does not display those error messages anymore. But it displays error messages w/h it used to display even before the infection:
Could not c:\users\lata\local specified in the registry.
Could not load or run 'Settings\Application'
Could not load or run 'Data\asdlfj3\services.exe' specified in the registry
Please, tell me what I should do. Tell me more about Vista files related to multimedia streaming/playing. What do you think is the solution?