Hi, I am having trouble removing trojan.zeroaccess.b from my Aunt's computer. I've gone through all the fixes suggested on other sites and it's still showing up. Symantec has a removal tool that I've tried, but when I run the program it says 'No Infections Found." RougeKiller and Norton 360 are the saying the opposite. Some websites say that some files have to be manually removed but I can't seem to find those files on the computer. Any ideas? Thanks for your help!