Cd drives don't read cd

By marygg
Apr 30, 2009
  1. I'm trying to install the paid version of AVG on a dell. Neither drive reads the cd. Both drives see other cds. The cd works fine in another computer. I've requested help from AVG but they only do email support. Does anyone have any ideas?
  2. kimsland

    kimsland Ex-TechSpotter Posts: 14,523

    Try this ;)

    Download and install the free Avira Antivirus (if you presently do not have any Antivirus installed)

    Update it (I usually just right click on tray icon and then select update)
    Run a full scan, and remove any viruses found

    Then uninstall it and try the AVG Antivirus again
    Note: I mention Avira above because I find it way better than AVG and it's free :grinthumb
    ie If your bought AVG Antivirus CD does not install on your computer you may be able to get your money back.

    For further help on Virus / Malware removal look here: UPDATED 8-step Viruses/Spyware/Malware Preliminary Removal Instructions
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