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CD/DVD drive does not read any disks, but will allow boot from disk

By Marce ยท 5 replies
Dec 12, 2010
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  1. I recently built a computer with my friend and everything has been fine until about 3 or 4 days ago when the CD/DVD drive stopped working properly.
    The symptoms are that it will not read any disks regardless of their type i.e. program, video or audio.
    However, the drive is definately receiving power and the Sata cable is connected because I have no trouble booting from the Windows 7 OS disk, as a test.

    The drive is also not recognised in 'My Computer' and the properties info gives me the following message, 'Impossible to load peripheral driver for this hardware. Driver could be damaged or missing (Code 39)' (translated from the Italian).

    For your info the drive model is an LG GH24NS50.

    Thanks.
     
  2. dustin_ds3000

    dustin_ds3000 TechSpot Chancellor Posts: 880   +20

    Sounds like to me that you need to uninstall the drivers and then let windows find drivers for it. To do this go to My Computer and right click on the drive and go to properties, the click on the Hardware tab and then click properties at the bottom. A new windows will open and then you click on the Driver tab, the click Uninstall. Then you can restart the computer and windows should find the right drivers for the drive.
     
  3. Marce

    Marce TS Rookie Topic Starter

    The problem with that is that the drive does not show in My Computer.
    If I go via the Control Panel the option to install or uninstall the driver is not available i.e. it is greyed out.
     
  4. captaincranky

    captaincranky TechSpot Addict Posts: 14,316   +3,569

    Have you checked in "Device Manager" for any evidence of the drive?
     
  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,430   +185

    If the drive boots OK (which is controlled by BIOS. Windows hasn't started yet) but doesn't work once Windows is started, could be a Windows/software issue. (especially that device status code= 39)

    See if this might apply [post=815753]CD/DVD or Disk Problems? How to Fix Problems Caused by Filters[/post]
     
  6. techsuitor

    techsuitor TS Rookie Posts: 131

    Yup. Follow lookinaround's link
     

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