when there should only be one running. I was told I have a duplicating program, which I should get rid of. After reading around the site I decided to follow the updated 8-step Viruses/spyware/malware Preliminary Removal Instructions. I did so and got as far as step 5, for after downloading DDS by sUBs a screen popped up saying "Windows cannot open this file: Pev.dat..." and i should choose webservice to find a program to open it with or select a program from my files. I chose Notepad, which opened up with a lot of programming language, hence I closed the original black DDS screen...and here I am...looking from help from there.