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Computer going very slow -- freezes most programs

By kells24 · 16 replies
Mar 27, 2012
  1. I am trying to help my mom fix her computer. It is going extremely slow. It will pop up slow memory when firefox is open and then close out the program. My brother has downloaded many virus's and such in the past that i was able to fix but i can't fix this.

    I wasn't able to get Malware to run completely but did get others.

    gmer didn't generate a log here are the others.

    DDS (Ver_2011-08-26.01) - NTFSx86
    Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.3.0
    Run by Bonnie at 20:21:24 on 2012-03-27
    Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.446.167 [GMT -4:00]
    AV: Avira Desktop *Enabled/Updated* {AD166499-45F9-482A-A743-FDD3350758C7}
    ============== Running Processes ===============
    C:\WINDOWS\system32\svchost -k DcomLaunch
    C:\WINDOWS\System32\svchost.exe -k netsvcs
    C:\Program Files\Avira\AntiVir Desktop\sched.exe
    C:\Program Files\Avira\AntiVir Desktop\avguard.exe
    C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
    C:\Program Files\Bonjour\mDNSResponder.exe
    C:\Program Files\Java\jre7\bin\jqs.exe
    C:\WINDOWS\system32\svchost.exe -k imgsvc
    C:\Program Files\Avira\AntiVir Desktop\avshadow.exe
    C:\Program Files\Avira\AntiVir Desktop\avgnt.exe
    C:\Program Files\Common Files\Java\Java Update\jusched.exe
    C:\Program Files\iTunes\iTunesHelper.exe
    C:\Program Files\BitTorrent\BitTorrent.exe
    C:\Program Files\iPod\bin\iPodService.exe
    C:\Program Files\SUPERAntiSpyware\SUPERAntiSpyware.exe
    ============== Pseudo HJT Report ===============
    uStart Page = hxxp://att.my.yahoo.com/?_bc=1
    uInternet Settings,ProxyOverride = *.local
    BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
    BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
    BHO: Spybot-S&D IE Protection: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
    BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre7\bin\jp2ssv.dll
    BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\progra~1\yahoo!\companion\installs\cpn0\YTSingleInstance.dll
    TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\progra~1\yahoo!\companion\installs\cpn0\yt.dll
    TB: {0B53EAC3-8D69-4B9E-9B19-A37C9A5676A7} - No File
    TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
    uRun: [BitTorrent] "c:\program files\bittorrent\BitTorrent.exe" /MINIMIZED
    mRun: [avgnt] "c:\program files\avira\antivir desktop\avgnt.exe" /min
    mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
    mRun: [APSDaemon] "c:\program files\common files\apple\apple application support\APSDaemon.exe"
    mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
    mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
    dRun: [Symantec NetDriver Warning] c:\progra~1\symnet~1\SNDWarn.exe
    dRunOnce: [RunNarrator] Narrator.exe
    IE: {d9288080-1baa-4bc4-9cf8-a92d743db949} - c:\documents and settings\joseph.bonnie-0553bcd9\start menu\programs\imvu\Run IMVU.lnk
    IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
    IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
    IE: {DFB852A3-47F8-48C4-A200-58CAB36FD2A2} - {53707962-6F74-2D53-2644-206D7942484F} - c:\program files\spybot - search & destroy\SDHelper.dll
    DPF: {17492023-C23A-453E-A040-C7C580BBF700} - hxxp://download.microsoft.com/download/E/5/6/E5611B10-0D6D-4117-8430-A67417AA88CD/LegitCheckControl.cab
    DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
    DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
    DPF: {CAFEEFAC-0017-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
    DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.7.0/jinstall-1_7_0_03-windows-i586.cab
    DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
    TCP: Interfaces\{FE3A36F7-F66A-4EB1-976F-7FB54A20468F} : NameServer =,
    Notify: !SASWinLogon - c:\program files\superantispyware\SASWINLO.DLL
    SSODL: WPDShServiceObj - {AAA288BA-9A4C-45B0-95D7-94D524869DB5} - c:\windows\system32\WPDShServiceObj.dll
    SEH: SABShellExecuteHook Class: {5ae067d3-9afb-48e0-853a-ebb7f4a000da} - c:\program files\superantispyware\SASSEH.DLL
    Hosts: www.spywareinfo.com
    ================= FIREFOX ===================
    FF - ProfilePath - c:\documents and settings\bonnie\application data\mozilla\firefox\profiles\azsaqnpy.default\
    FF - prefs.js: browser.search.defaulturl - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=
    FF - prefs.js: browser.search.selectedEngine - Google
    FF - prefs.js: browser.startup.homepage - hxxp://www.yahoo.com/
    FF - prefs.js: keyword.URL - hxxp://search.yahoo.com/search?ei=UTF-8&fr=ytff-tyc&p=
    FF - plugin: c:\program files\divx\divx ovs helper\npovshelper.dll
    FF - plugin: c:\program files\divx\divx plus web player\npdivx32.dll
    FF - plugin: c:\program files\foxit software\foxit reader\plugins\npFoxitReaderPlugin.dll
    FF - plugin: c:\program files\java\jre7\bin\new_plugin\npdeployJava1.dll
    FF - plugin: c:\program files\java\jre7\bin\plugin2\npjp2.dll
    FF - plugin: c:\program files\microsoft silverlight\4.1.10111.0\npctrlui.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\NPcol400.dll
    FF - plugin: c:\program files\mozilla firefox\plugins\NPcol500.dll
    ---- FIREFOX POLICIES ----
    FF - user.js: yahoo.ytff.general.dontshowhpoffer - true
    ============= SERVICES / DRIVERS ===============
    R1 avkmgr;avkmgr;c:\windows\system32\drivers\avkmgr.sys [2011-12-9 36000]
    R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2011-7-22 12880]
    R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2011-7-12 67664]
    R2 AntiVirSchedulerService;Avira Scheduler;c:\program files\avira\antivir desktop\sched.exe [2011-12-9 86224]
    R2 AntiVirService;Avira Realtime Protection;c:\program files\avira\antivir desktop\avguard.exe [2011-12-9 110032]
    R2 avgntflt;avgntflt;c:\windows\system32\drivers\avgntflt.sys [2011-12-9 74640]
    S3 Andbus;LGE Android Composite USB Device;c:\windows\system32\drivers\lgandbus.sys --> c:\windows\system32\drivers\lgandbus.sys [?]
    S3 AndDiag;LGE Android USB Serial Port;c:\windows\system32\drivers\lganddiag.sys --> c:\windows\system32\drivers\lganddiag.sys [?]
    S3 AndGps;LGE Android USB GPS NMEA Port;c:\windows\system32\drivers\lgandgps.sys --> c:\windows\system32\drivers\lgandgps.sys [?]
    S3 ANDModem;LGE Android USB Modem;c:\windows\system32\drivers\lgandmodem.sys --> c:\windows\system32\drivers\lgandmodem.sys [?]
    S3 androidusb;ADB Interface Driver;c:\windows\system32\drivers\lgandadb.sys --> c:\windows\system32\drivers\lgandadb.sys [?]
    S3 FsUsbExDisk;FsUsbExDisk;c:\windows\system32\FsUsbExDisk.Sys [2010-12-8 36608]
    S4 !SASCORE;SAS Core Service;c:\program files\superantispyware\SASCore.exe [2011-8-11 116608]
    S4 nvUpdatusService;NVIDIA Update Service Daemon;c:\program files\nvidia corporation\nvidia updatus\daemonu.exe [2011-9-6 2255464]
    =============== Created Last 30 ================
    2012-03-18 00:03:15 592824 ----a-w- c:\program files\mozilla firefox\gkmedias.dll
    2012-03-18 00:03:15 44472 ----a-w- c:\program files\mozilla firefox\mozglue.dll
    2012-03-07 02:18:45 -------- d-----w- c:\program files\BitTorrent
    2012-03-07 02:18:07 -------- d-----w- c:\documents and settings\bonnie\application data\BitTorrent
    ==================== Find3M ====================
    2012-02-19 22:12:18 141312 ----a-w- c:\windows\system32\javacpl.cpl
    2012-02-19 22:12:17 637848 ----a-w- c:\windows\system32\npdeployJava1.dll
    2012-02-19 22:12:17 567696 ----a-w- c:\windows\system32\deployJava1.dll
    2012-02-19 21:57:08 414368 ----a-w- c:\windows\system32\FlashPlayerCPLApp.cpl
    2012-02-03 09:22:18 1860096 ----a-w- c:\windows\system32\win32k.sys
    2012-01-11 19:06:47 3072 ------w- c:\windows\system32\iacenc.dll
    2012-01-09 16:20:25 139784 ----a-w- c:\windows\system32\drivers\rdpwd.sys
    ============= FINISH: 20:22:27.12 ===============

    DDS (Ver_2011-08-26.01)
    Microsoft Windows XP Home Edition
    Boot Device: \Device\HarddiskVolume1
    Install Date: 5/10/2010 9:33:04 PM
    System Uptime: 3/27/2012 7:51:48 PM (1 hours ago)
    Motherboard: Dell Inc | | 0UT226
    Processor: AMD Athlon(tm) 64 Processor 3500+ | Socket M2 | 2204/1000mhz
    ==== Disk Partitions =========================
    C: is FIXED (NTFS) - 54 GiB total, 34.404 GiB free.
    D: is CDROM ()
    E: is FIXED (NTFS) - 21 GiB total, 18.797 GiB free.
    ==== Disabled Device Manager Items =============
    Class GUID: {4D36E972-E325-11CE-BFC1-08002BE10318}
    Description: Broadcom 440x 10/100 Integrated Controller
    Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F41028&REV_02\4&DC268A3&0&3880
    Manufacturer: Broadcom
    Name: Broadcom 440x 10/100 Integrated Controller
    PNP Device ID: PCI\VEN_14E4&DEV_170C&SUBSYS_01F41028&REV_02\4&DC268A3&0&3880
    Service: bcm4sbxp
    ==== System Restore Points ===================
    RP438: 11/6/2011 6:13:01 PM - Removed Apple Software Update
    RP439: 2/10/2012 6:56:17 PM - System Checkpoint
    RP440: 2/10/2012 6:56:15 PM - System Checkpoint
    RP441: 2/10/2012 6:56:14 PM - System Checkpoint
    RP442: 2/10/2012 6:56:12 PM - System Checkpoint
    RP443: 2/10/2012 6:56:10 PM - System Checkpoint
    RP444: 2/10/2012 6:56:08 PM - System Checkpoint
    RP445: 2/10/2012 6:56:06 PM - Software Distribution Service 3.0
    RP446: 2/10/2012 6:56:05 PM - System Checkpoint
    RP447: 2/10/2012 6:56:03 PM - System Checkpoint
    RP448: 2/10/2012 6:56:01 PM - System Checkpoint
    RP449: 2/10/2012 6:55:59 PM - System Checkpoint
    RP450: 2/10/2012 6:55:57 PM - System Checkpoint
    RP451: 2/10/2012 6:55:56 PM - Removed QuickTime
    RP452: 2/10/2012 6:55:54 PM - Software Distribution Service 3.0
    RP453: 2/10/2012 6:55:53 PM - System Checkpoint
    RP454: 2/10/2012 6:55:50 PM - System Checkpoint
    RP455: 2/10/2012 6:55:49 PM - Software Distribution Service 3.0
    RP456: 2/10/2012 6:55:46 PM - System Checkpoint
    RP457: 2/10/2012 6:55:44 PM - System Checkpoint
    RP458: 2/10/2012 6:55:43 PM - System Checkpoint
    RP459: 2/10/2012 6:55:40 PM - System Checkpoint
    RP460: 2/10/2012 6:55:39 PM - System Checkpoint
    RP461: 2/10/2012 6:55:37 PM - System Checkpoint
    RP462: 2/10/2012 6:55:36 PM - System Checkpoint
    RP463: 2/10/2012 6:55:36 PM - System Checkpoint
    RP464: 2/10/2012 6:55:34 PM - System Checkpoint
    RP465: 2/10/2012 6:55:32 PM - System Checkpoint
    RP466: 2/10/2012 6:55:32 PM - System Checkpoint
    RP467: 2/10/2012 6:55:30 PM - System Checkpoint
    RP468: 2/10/2012 6:55:26 PM - System Checkpoint
    RP469: 2/10/2012 6:55:24 PM - System Checkpoint
    RP470: 2/10/2012 6:55:20 PM - System Checkpoint
    RP471: 2/10/2012 6:55:18 PM - Software Distribution Service 3.0
    RP472: 2/10/2012 6:55:16 PM - System Checkpoint
    RP473: 2/10/2012 6:55:15 PM - System Checkpoint
    RP474: 2/10/2012 6:55:13 PM - System Checkpoint
    RP475: 2/10/2012 6:55:11 PM - System Checkpoint
    RP476: 2/10/2012 6:55:09 PM - System Checkpoint
    RP477: 2/10/2012 6:55:07 PM - System Checkpoint
    RP478: 2/10/2012 6:55:06 PM - Software Distribution Service 3.0
    RP479: 2/10/2012 6:55:04 PM - System Checkpoint
    RP480: 2/10/2012 6:55:02 PM - System Checkpoint
    RP481: 2/10/2012 6:55:01 PM - System Checkpoint
    RP482: 2/10/2012 6:54:59 PM - Software Distribution Service 3.0
    RP483: 2/10/2012 6:54:57 PM - System Checkpoint
    RP484: 2/10/2012 6:54:55 PM - System Checkpoint
    RP485: 2/10/2012 6:54:53 PM - System Checkpoint
    RP486: 2/19/2012 5:33:44 PM - System Checkpoint
    RP487: 2/19/2012 5:33:43 PM - System Checkpoint
    RP488: 2/19/2012 5:33:42 PM - Removed Java(TM) 7
    RP489: 2/19/2012 5:33:40 PM - Installed Java(TM) 7 Update 2
    RP490: 2/19/2012 5:33:38 PM - System Checkpoint
    RP491: 2/19/2012 5:33:37 PM - System Checkpoint
    RP492: 2/19/2012 5:33:37 PM - Software Distribution Service 3.0
    RP493: 2/19/2012 5:33:36 PM - Software Distribution Service 3.0
    RP494: 2/19/2012 5:33:33 PM - System Checkpoint
    RP495: 2/19/2012 5:33:26 PM - System Checkpoint
    RP496: 2/19/2012 1:10:46 AM - System Checkpoint
    RP497: 2/19/2012 5:10:58 PM - Removed Java(TM) 7 Update 2
    RP498: 2/19/2012 5:12:04 PM - Installed Java(TM) 7 Update 3
    RP499: 2/20/2012 4:54:51 AM - Installed iTunes
    RP500: 2/20/2012 6:16:06 AM - Installed TuneUp Utilities 2012
    RP501: 2/20/2012 5:08:10 PM - Removed TuneUp Utilities 2012
    RP502: 2/20/2012 5:09:26 PM - Removed TuneUp Utilities Language Pack (en-US)
    RP503: 2/21/2012 3:11:13 AM - Installed QuickTime
    RP504: 2/22/2012 4:43:09 PM - System Checkpoint
    RP505: 2/23/2012 10:22:05 PM - System Checkpoint
    RP506: 2/25/2012 12:49:39 AM - System Checkpoint
    RP507: 2/26/2012 5:44:31 AM - System Checkpoint
    RP508: 2/27/2012 6:24:53 PM - System Checkpoint
    RP509: 2/28/2012 7:07:17 PM - System Checkpoint
    RP510: 3/1/2012 4:32:26 PM - System Checkpoint
    RP511: 3/2/2012 7:04:24 PM - System Checkpoint
    RP512: 3/3/2012 8:59:19 PM - System Checkpoint
    RP513: 3/4/2012 9:05:27 PM - System Checkpoint
    RP514: 3/5/2012 9:28:11 PM - System Checkpoint
    RP515: 3/7/2012 3:29:40 AM - System Checkpoint
    RP516: 3/8/2012 5:55:35 PM - System Checkpoint
    RP517: 3/9/2012 9:41:33 PM - System Checkpoint
    RP518: 3/11/2012 7:35:17 PM - System Checkpoint
    RP519: 3/12/2012 8:06:16 PM - System Checkpoint
    RP520: 3/13/2012 4:07:19 PM - Software Distribution Service 3.0
    RP521: 3/16/2012 6:18:49 PM - System Checkpoint
    RP522: 3/18/2012 3:48:48 PM - System Checkpoint
    RP523: 3/20/2012 10:49:08 PM - System Checkpoint
    RP524: 3/22/2012 12:50:25 AM - System Checkpoint
    RP525: 3/23/2012 4:40:02 PM - System Checkpoint
    RP526: 3/24/2012 8:50:09 PM - System Checkpoint
    RP527: 3/25/2012 8:56:59 PM - System Checkpoint
    RP528: 3/27/2012 11:12:11 AM - System Checkpoint
    ==== Installed Programs ======================
    Adobe Flash Player 11 ActiveX
    Adobe Flash Player 11 Plugin
    Adobe Reader X (10.0.1)
    Apple Application Support
    Apple Mobile Device Support
    Apple Software Update
    Avira Free Antivirus
    Broadcom 440x 10/100 Integrated Controller
    Conexant D850 56K V.9x DFVc Modem
    Corel Paint Shop Pro Photo XI
    Dell Media Experience
    Dell ResourceCD
    DivX Setup
    FileHippo.com Update Checker
    Foxit Reader 5.0
    Google Talk Plugin
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB953595)
    Hotfix for Microsoft .NET Framework 3.5 SP1 (KB958484)
    Hotfix for Windows XP (KB954550-v5)
    HP Deskjet 1000 J110 series Basic Device Software
    HP Deskjet 1000 J110 series Help
    HP Deskjet 1000 J110 series Product Improvement Study
    HP Update
    Java Auto Updater
    Java(TM) 7 Update 3
    Malwarebytes Anti-Malware version
    Microsoft .NET Framework 2.0 Service Pack 2
    Microsoft .NET Framework 3.0 Service Pack 2
    Microsoft .NET Framework 3.5 SP1
    Microsoft Compression Client Pack 1.0 for Windows XP
    Microsoft Kernel-Mode Driver Framework Feature Pack 1.5
    Microsoft Silverlight
    Microsoft User-Mode Driver Framework Feature Pack 1.0
    Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
    Microsoft Visual C++ 2005 Redistributable
    Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148
    Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161
    Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219
    Mozilla Firefox 11.0 (x86 en-US)
    MSXML 4.0 SP2 (KB954430)
    MSXML 4.0 SP2 (KB973688)
    NVIDIA Control Panel 280.26
    NVIDIA Graphics Driver 280.26
    NVIDIA Install Application
    NVIDIA nView 135.94
    NVIDIA nView Desktop Manager
    NVIDIA Update 1.4.28
    NVIDIA Update Components
    OpenDNS Updater 2.2.1
    Security Update for Microsoft .NET Framework 3.5 SP1 (KB2657424)
    Security Update for Windows Internet Explorer 8 (KB2183461)
    Security Update for Windows Internet Explorer 8 (KB2360131)
    Security Update for Windows Internet Explorer 8 (KB2416400)
    Security Update for Windows Internet Explorer 8 (KB2482017)
    Security Update for Windows Internet Explorer 8 (KB2497640)
    Security Update for Windows Internet Explorer 8 (KB2510531)
    Security Update for Windows Internet Explorer 8 (KB2530548)
    Security Update for Windows Internet Explorer 8 (KB2544521)
    Security Update for Windows Internet Explorer 8 (KB2559049)
    Security Update for Windows Internet Explorer 8 (KB2586448)
    Security Update for Windows Internet Explorer 8 (KB2618444)
    Security Update for Windows Internet Explorer 8 (KB2647516)
    Security Update for Windows Internet Explorer 8 (KB971961)
    Security Update for Windows Internet Explorer 8 (KB981332)
    Security Update for Windows XP (KB2621440)
    Security Update for Windows XP (KB2641653)
    Security Update for Windows XP (KB2647518)
    SigmaTel Audio
    Skype™ 5.5
    Spybot - Search & Destroy
    Update for Microsoft .NET Framework 3.5 SP1 (KB963707)
    Update for Windows Internet Explorer 8 (KB976662)
    Update for Windows Internet Explorer 8 (KB980182)
    Update for Windows Internet Explorer 8 (KB982632)
    VC80CRTRedist - 8.0.50727.4053
    VLC media player 1.1.11
    WebFldrs XP
    Windows Media Format 11 runtime
    Windows Media Player 11
    Windows XP Service Pack 3
    WinRAR 4.00 beta 3 (32-bit)
    XnView 1.97.6
    Yahoo! Messenger
    Yahoo! Software Update
    Yahoo! Toolbar
    ==== Event Viewer Messages From Past Week ========
    3/25/2012 1:40:18 AM, error: Service Control Manager [7000] - The IMAPI CD-Burning COM Service service failed to start due to the following error: The service did not respond to the start or control request in a timely fashion.
    3/25/2012 1:40:17 AM, error: Service Control Manager [7009] - Timeout (30000 milliseconds) waiting for the IMAPI CD-Burning COM Service service to connect.
    ==== End Of File ===========================
  2. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Welcome aboard [​IMG]

    Please, complete all steps listed here: https://www.techspot.com/vb/topic58138.html
    Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
    Attached logs won't be reviewed.

    Please, observe following rules:
    • Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
    • If you're stuck, or you're not sure about certain step, always ask before doing anything else.
    • Please refrain from running tools or applying updates other than those I suggest.
    • Never run more than one scan at a time.
    • Keep updating me regarding your computer behavior, good, or bad.
    • The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
    • If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
    • I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.
  3. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    Hey Broni,

    Thanks for the welcome!!

    I have tried several times again to get Malwarebytes to run and it just won't. It completely freezes up the computer. I will keep trying and post the log if able to get it to run.
  4. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    I was able to get it to run finally

    Malwarebytes Anti-Malware

    Database version: v2012.03.27.08

    Windows XP Service Pack 3 x86 NTFS
    Internet Explorer 8.0.6001.18702
    Bonnie :: BONNIE-0553BCD9 [administrator]

    3/27/2012 9:11:17 PM
    mbam-log-2012-03-27 (21-11-17).txt

    Scan type: Quick scan
    Scan options enabled: Memory | Startup | Registry | File System | Heuristics/Extra | Heuristics/Shuriken | PUP | PUM
    Scan options disabled: P2P
    Objects scanned: 276649
    Time elapsed: 5 minute(s), 40 second(s)

    Memory Processes Detected: 0
    (No malicious items detected)

    Memory Modules Detected: 0
    (No malicious items detected)

    Registry Keys Detected: 0
    (No malicious items detected)

    Registry Values Detected: 0
    (No malicious items detected)

    Registry Data Items Detected: 0
    (No malicious items detected)

    Folders Detected: 0
    (No malicious items detected)

    Files Detected: 0
    (No malicious items detected)

  5. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    Any help would be great, her computer doesn't even want to hardly start up now.
  6. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Please complete all steps from the link I provided in my previous reply.
  7. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    I did, DDS and ATTACH files are there, GMER did NOT generate a log.
  8. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Download aswMBR to your desktop.
    Double click the aswMBR.exe to run it.
    If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
    Click the "Scan" button to start scan.
    On completion of the scan click "Save log", save it to your desktop and post in your next reply.

    NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.


    Download Bootkit Remover to your desktop.

    • Unzip downloaded file to your Desktop.
    • Double-click on boot_cleaner.exe to run the program (Vista/7 users,right click on boot_cleaner.exe and click Run As Administrator).
    • It will show a Black screen with some data on it.
    • Right click on the screen and click Select All.
    • Press CTRL+C
    • Open a Notepad and press CTRL+V
    • Post the output back here.
  9. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    aswMBR version Copyright(c) 2011 AVAST Software
    Run date: 2012-03-29 19:34:26
    19:34:26.000 OS Version: Windows 5.1.2600 Service Pack 3
    19:34:26.000 Number of processors: 1 586 0x4F02
    19:34:26.000 ComputerName: BONNIE-0553BCD9 UserName: Bonnie
    19:34:26.281 Initialize success
    19:36:14.031 AVAST engine defs: 12032901
    19:36:22.718 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\Ide\IdeDeviceP0T0L0-3
    19:36:22.734 Disk 0 Vendor: WDC_WD800JD-75MSA3 10.01E04 Size: 76293MB BusType: 3
    19:36:22.750 Disk 0 MBR read successfully
    19:36:22.750 Disk 0 MBR scan
    19:36:23.593 Disk 0 Windows XP default MBR code
    19:36:23.609 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 54784 MB offset 63
    19:36:24.156 Disk 0 Partition - 00 0F Extended LBA 21508 MB offset 112197960
    19:36:24.171 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 21508 MB offset 112198023
    19:36:24.250 Disk 0 scanning sectors +156248190
    19:36:25.687 Disk 0 scanning C:\WINDOWS\system32\drivers
    19:37:03.875 Service scanning
    19:37:35.125 Modules scanning
    19:37:44.171 Disk 0 trace - called modules:
    19:37:44.687 ntkrnlpa.exe CLASSPNP.SYS disk.sys ACPI.sys hal.dll atapi.sys pciide.sys PCIIDEX.SYS
    19:37:44.687 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0x84b4d848]
    19:37:44.687 3 CLASSPNP.SYS[f74c7fd7] -> nt!IofCallDriver -> \Device\00000064[0x84b96f18]
    19:37:44.687 5 ACPI.sys[f735e620] -> nt!IofCallDriver -> \Device\Ide\IdeDeviceP0T0L0-3[0x849fdd98]
    19:37:45.250 AVAST engine scan C:\WINDOWS
    19:37:54.671 AVAST engine scan C:\WINDOWS\system32
    19:41:50.562 AVAST engine scan C:\WINDOWS\system32\drivers
    19:42:07.812 AVAST engine scan C:\Documents and Settings\Bonnie
    19:43:27.906 AVAST engine scan C:\Documents and Settings\All Users
    19:44:13.218 Scan finished successfully
    19:44:26.593 Disk 0 MBR has been saved successfully to "C:\Documents and Settings\Bonnie\Desktop\MBR.dat"
    19:44:26.593 The log file has been saved successfully to "C:\Documents and Settings\Bonnie\Desktop\aswMBR.txt"
  10. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    I tried several times to get the bootkit remover scan to copy into a notepad and it wouldn't. I also tried to take a screenshot and it says the file is too large to upload into here.

    EDIT: I finally got it to copy.

    Bootkit Remover
    (c) 2009 Esage Lab

    Program version:
    OS Version: Microsoft Windows XP Home Edition Service Pack 3 (build 2600)

    System volume is \\.\C:
    \\.\C: -> \\.\PhysicalDrive0 at offset 0x00000000`00007e00
    Boot sector MD5 is: 6def5ffcbcdbdb4082f1015625e597bd

    Size Device Name MBR Status
    74 GB \\.\PhysicalDrive0 OK (DOS/Win32 Boot code found)

    Press any key to quit...
  11. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Please download ComboFix from Here or Here to your Desktop.

    **Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**
    • Never rename Combofix unless instructed.
    • Close any open browsers.
    • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
    • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
    • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
    • Close any open browsers.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
    • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
    • Double click on combofix.exe & follow the prompts.

    • NOTE1. If Combofix asks you to install Recovery Console, please allow it.
      NOTE 2. If Combofix asks you to update the program, always do so.
    • When finished, it will produce a report for you.
    • Please post the "C:\ComboFix.txt"
    **Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
    **Note 2 for AVG and CA Internet Security users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
    Use AppRemover to uninstall it: http://www.appremover.com/
    We can reinstall it when we're done with CF.
    **Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
    **Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.

    Make sure, you re-enable your security programs, when you're done with Combofix.


    If, for some reason, Combofix refuses to run, try one of the following:

    1. Run Combofix from Safe Mode.

    2. Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
    Do NOT run it yet.
    Please download and run the below tool named Rkill (courtesy of BleepingComputer.com) which may help allow other programs to run.
    There are 4 different versions. If one of them won't run then download and try to run the other one.
    Vista and Win7 users need to right click Rkill and choose Run as Administrator
    You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

    * Rkill.com
    * Rkill.scr
    * Rkill.exe
    • Double-click on the Rkill icon to run the tool.
    • If using Vista or Windows 7 right-click on it and choose Run As Administrator.
    • A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
    • If not, delete the file, then download and use the one provided in Link 2.
    • If it does not work, repeat the process and attempt to use one of the remaining links until the tool runs.
    • Do not reboot until instructed.
    • If the tool does not run from any of the links provided, please let me know.
    Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

    If normal mode still doesn't work, run BOTH tools from safe mode.

    In case #2, please post BOTH logs, rKill and Combofix.

    DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean!!!
  12. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    Hi Broni, I have been trying since you posted those instructions to get it to run, followed every suggestion and it still wont. I'm not sure what to do next.
  13. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    What exactly happens?
  14. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    Sorry for the late reply.

    And it just sits there, I've tried for two days and it does absolutely nothing, even left it for over 2 hours and nothing.
  15. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Delete your Combofix file, download fresh one and try to run it from safe mode.
  16. kells24

    kells24 TS Rookie Topic Starter Posts: 40

    I've already tried that also several times. I've been trying to get it to run for almost 3 days now and it just wont.
  17. Broni

    Broni Malware Annihilator Posts: 53,874   +370

    Telling the truth I don't see anything malicious there.

    Please run a free online scan with the ESET Online Scanner

    • Disable your antivirus program
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • IMPORTANT! UN-check Remove found threats
    • Accept any security warnings from your browser.
    • Check Scan archives
    • Click Start
    • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    • When the scan completes, push List of found threats
    • Click on Export to text file , and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.
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