Okay, I've scanned your posts and see similar problems, but with one difference. 2 years ago I got an email that I thought was from my daughter, on a friends computer, who happened to have the same name as the virus. Stephanie Adams. I saved the email because it said, "I love you mom" or "I miss you mom". Recently my son told my other daughter she had sent him spam. Assuming it must have went to my email as well, I checked and there was this same email again. My youngest daughter then informed me this was one of her email accounts that her older sister did not have access to. I deleted both, but have been having real issues with this computer. I inserted the disc and restored the computer to it's original state, then downloaded Avast!, MWB, and SAS. I followed the instructions, ran the scans in the order suggested. One took out 88 threats, the other 53, and the other 3. I still had problems so I tried to do it in safe mode, (which I'm not comfortable with) but every time I try to run the scan the computer shuts down. I ran them again in normal mode and Avast! took out 3 threats, SAS 33. Tried running Avast! in safe mode and got a warning. It shows a large red X and says "Warning Unsecured, your system is not protected Please use the fix button to start protecting your system." The one below says, "Urgent Avast! Service stopped AV program has been stopped or is in an inconsistent state please restart the program to resume protecting your system. I tried hitting the fix button and it wouldn't do anything, and the same happened when I hit the restart program button. So I tried scanning and this time, this particular program got 3/4 of the way through and shut down. I saw one of your posts that had a program to download, but you had to disable the other three first. In comes the big problem....I do not have administrator rights on this computer, therefore cannot disable the programs in order to download the program you recommended. I have tried contacting tech support but it's been two weeks, 4 phone calls and no reply. I'm not a computer guru but can get around okay. Is there anything I can do to get this, annoying, virus out of my computer? I had thought about using the disc again and starting over but am afraid of making a mistake. Oh, and when I used the disc and restored the computer, Spyware Blaster was still installed in the computer? My previous programs were SB, Spybot and AVG. Oh and where do I find my system specs? I always forget this. Thank you in advance.