LonnieD
Posts: 47 +0
Hello,
I am hoping that I can get some help solving this issue. Thank you in advance.
Computer freezes up several times a day. It might come on and run all day fine with few very slow downs. However at some point of the day it will go to a black screen with arrow. Sometimes Ctrl-alt-delete will bring the system back and sometimes it won't
Most freezes or slow downs are while using Google Chrome and Outlook. Sometimes if I wait they will come back. Other times I turn off computer and use safe mode with networking. I can just go into safe mode and do restart and it might work fine for 5 or 6 hours.
This has been happening for about 3 weeks and I have done several recovers and it helped temporarily.
Malware Bytes Anti-Malware and Microsoft Security Essentials are the protection tools used.
CPU: i5 M480, 22.67 Ghz, 8 Gb of memory - 2 sticks, Windows 7 home, 64 bit operating system
Information from Event Viewer. Was not able to solve this on my own.
Critical 4/17/2014 5:31:33 PM Kernel-Power 41 (63)
System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2014-04-17T21:31:33.855221700Z
EventRecordID 1039693
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer LonnieDawkins
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
I am hoping that I can get some help solving this issue. Thank you in advance.
Computer freezes up several times a day. It might come on and run all day fine with few very slow downs. However at some point of the day it will go to a black screen with arrow. Sometimes Ctrl-alt-delete will bring the system back and sometimes it won't
Most freezes or slow downs are while using Google Chrome and Outlook. Sometimes if I wait they will come back. Other times I turn off computer and use safe mode with networking. I can just go into safe mode and do restart and it might work fine for 5 or 6 hours.
This has been happening for about 3 weeks and I have done several recovers and it helped temporarily.
Malware Bytes Anti-Malware and Microsoft Security Essentials are the protection tools used.
CPU: i5 M480, 22.67 Ghz, 8 Gb of memory - 2 sticks, Windows 7 home, 64 bit operating system
Information from Event Viewer. Was not able to solve this on my own.
Critical 4/17/2014 5:31:33 PM Kernel-Power 41 (63)
System
- Provider
[ Name] Microsoft-Windows-Kernel-Power
[ Guid] {331C3B3A-2005-44C2-AC5E-77220C37D6B4}
EventID 41
Version 2
Level 1
Task 63
Opcode 0
Keywords 0x8000000000000002
- TimeCreated
[ SystemTime] 2014-04-17T21:31:33.855221700Z
EventRecordID 1039693
Correlation
- Execution
[ ProcessID] 4
[ ThreadID] 8
Channel System
Computer LonnieDawkins
- Security
[ UserID] S-1-5-18
- EventData
BugcheckCode 0
BugcheckParameter1 0x0
BugcheckParameter2 0x0
BugcheckParameter3 0x0
