Crashed Laptop

By Hindsfam3 ยท 5 replies
Jul 3, 2016
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  1. One of our laptops crashed we can't access it in any way. Is there any way we can use our other laptop to fix it?
  2. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,025   +665

    Manufacturer's website for support is a very good place to start.
    Other helpful places are:

    To be of much help, we need lots of specifics. It might be easier to do a bit of troubleshooting on your own to see if you can narrow down the problem first.
    Keep notes, count 'beeps', watch for error codes, focus on ventilation, battery, power supply. If nothing works, it is still possible for you to retrieve files from the internal HDD by connecting it to a PC as a second drive (much harder to do with another laptop - they are pretty closed up and it is hard to access things).
  3. JamesandBennie

    JamesandBennie TS Booster Posts: 170   +14

    Did you try to remove the battery or cut off the power ? Is there have noise ?
  4. Nebulous

    Nebulous TS Rookie

    Mine has been randomly restarting too. I think it gets too hot.
  5. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,025   +665

    Check YouTube for videos on cleaning laptops - there might be one just for your system.
    Nebulous likes this.
  6. Nebulous

    Nebulous TS Rookie

    Thanks for the tip

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