Device descriptor issue on USB drive

[jalba]

Hi I am trying the above issue for a while now with my USB dirve. Even used the techniques as described in the site below...
https://www.drivereasy.com/knowledg...ice-descriptor-request-failed-for-windows-10/

...with no such luck.

It used to work before, but not any more.

Some assistance would be greatly appreciated.

 

[holdum323]

Hi here's some things to look for and suggestions for your issue!
https://community.wd.com/t/faq-exte...puter-and-data-can-no-longer-be-accessed/1574

 

[jalba]

Hi here's some things to look for and suggestions for your issue!
https://community.wd.com/t/faq-exte...puter-and-data-can-no-longer-be-accessed/1574

This does not seem to help my issue. The issue is occuring whenever I plug in my flash drive or tablet.

 

[holdum323]

Hi What exactly are you saying? Are you saying you are having trouble with your USB ports?? Have you tried your flash on other ports? Why are you plugging in your tablet? Please give us as much information as you can so that we can help you with your problem.

 

[jalba]

Hi What exactly are you saying? Are you saying you are having trouble with your USB ports?? Have you tried your flash on other ports? Why are you plugging in your tablet? Please give us as much information as you can so that we can help you with your problem.

It is one of the ports on the side of the tower that I usually use to plug in my flash drives, my Wacom tablet, phone, etc.

 

[holdum323]

Hi See if this is any help! Let us know how things go!
https://support.microsoft.com/en-us...rking-after-you-remove-or-insert-a-usb-device

 

[jalba]

It didn't work.

 

[Cycloid Torus]

This has worked for me.

Go to Device Manager. Check box to 'show hidden' devices. Remove all USB devices. Turn system off. Remove all devices attached to USB ports - including hubs. Start system. Connect mouse and keyboard. Go to Device Manager, show 'hidden' and confirm that only motherboard USB ports exist and that only mouse and keyboard are active. Turn system off. Reconnect other devices. Start system, let PnP discover all active devices and confirm all devices work.

 

[holdum323]

This has worked for me.

Go to Device Manager. Check box to 'show hidden' devices. Remove all USB devices. Turn system off. Remove all devices attached to USB ports - including hubs. Start system. Connect mouse and keyboard. Go to Device Manager, show 'hidden' and confirm that only motherboard USB ports exist and that only mouse and keyboard are active. Turn system off. Reconnect other devices. Start system, let PnP discover all active devices and confirm all devices work.

Hi Friend! I'm thinking this was covered in my MS link, but your help is appreciated, and right on the money. Team work is good. I'm bowing out now.
"It didn't work"! (quote from OP) Doesn't work for me. Hard to help a windows user like this. Good luck @Cycloid Torus (y)
PS I learned some thing from your reply, that I hadn't tried before. Thanks!

 

[Cycloid Torus]

"Microsoft is researching this problem and will post more information in this article when the information becomes available." means that Microsoft recognizes that 'it doesn't work'. There is something basic that screws up - and I find removing dozens of 'hidden' devices and power cycling does work "sometimes". USB is only a decade old, so they are just sorting the bugs out.

 

[holdum323]

Hi @Cycloid Torus ! See method # 3 is the link that I posted #6 It says basically what you posted.(y) I'm agreeing with you friend!ROFL "USB is only a decade old, so MS is getting the bugs out" I doubt if MS ever gets all the bugs out. When they do, our services won't be needed. Team work is good!
PS Waiting for OP reply "It didn't work"

 

[holdum323]

Hi I believe I'm right. If not someone correct me. Here's a screen shot of my USB ports and where my laptop would have these items connected.Hope this helps.

 

[DavidBailey]

EDIT---

 

[holdum323]

Team work is good! Thanks @DavidBailey !(y)

 

[jalba]

Hi,

First off apologies to @holdum323 for not being too clear with my response.

Second, tried to uninstall the USB drives, but then I end up uninstalling one of the drives that connects with my wireless keyboard/mouse (by accident), which leads me to not install ALL the drives. So like I need to get a keyboard/mouse with a PS/2 port.

I also attached a pic showing all the USB (maybe you can see something here that I'm not seeing).

 

[jalba]

See attached.

 

[DavidBailey]

 

[jalba]

I tried all of this, with no results. It still comes back to the same issue.

 

[DavidBailey]

I'm out of ideas.
Someone else may be able to help.

 

[holdum323]

Hi! Give this a look by Tim Fisher and let us know how things go.Also see what David has to say. I'm thinking maybe the the port is bad! Not sure!
https://www.lifewire.com/43-errors-explained-2619238

 

[jalba]

I'm beginning to feel that the port has gone bad.

An update though: I switched around my Wacom tablet and webcam, and it just might have fixed the issue. I will keep you guys updated.

 

[holdum323]

Hi! Thanks for your reply!

 

[holdum323]

Hi I found this. I have no idea what it does.Give it a look! https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

 

[jalba]

Hi I found this. I have no idea what it does.Give it a look! https://support.microsoft.com/en-us/help/17614/automatically-diagnose-and-fix-windows-usb-problems

@holdum323 it was a typical USB troubleshooter, and was unable to resolve the issue.

 

[Frida Kclick]

Has anyone got proven and permanent solution for this error? I tried everything as mentioned in this thread but no help. Even followed few more guides but they doesn't seem to be providing permanent solution.