Device descriptor issue on USB drive

By jalba ยท 23 replies
Dec 10, 2017
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  1. holdum323

    holdum323 Banned Posts: 1,725   +453

  2. jalba

    jalba TS Booster Topic Starter Posts: 184

  3. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi What exactly are you saying? Are you saying you are having trouble with your USB ports?? Have you tried your flash on other ports? Why are you plugging in your tablet? Please give us as much information as you can so that we can help you with your problem.;)
     
  4. jalba

    jalba TS Booster Topic Starter Posts: 184

    It is one of the ports on the side of the tower that I usually use to plug in my flash drives, my Wacom tablet, phone, etc.
     
  5. holdum323

    holdum323 Banned Posts: 1,725   +453

  6. jalba

    jalba TS Booster Topic Starter Posts: 184

    It didn't work.
     
  7. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,399   +861

    This has worked for me.

    Go to Device Manager. Check box to 'show hidden' devices. Remove all USB devices. Turn system off. Remove all devices attached to USB ports - including hubs. Start system. Connect mouse and keyboard. Go to Device Manager, show 'hidden' and confirm that only motherboard USB ports exist and that only mouse and keyboard are active. Turn system off. Reconnect other devices. Start system, let PnP discover all active devices and confirm all devices work.
     
    holdum323 likes this.
  8. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi Friend! I'm thinking this was covered in my MS link, but your help is appreciated, and right on the money. Team work is good. I'm bowing out now.
    "It didn't work"! (quote from OP) Doesn't work for me. Hard to help a windows user like this. Good luck @Cycloid Torus (y)
    PS I learned some thing from your reply, that I hadn't tried before. Thanks!
     
    Last edited: Dec 10, 2017
  9. Cycloid Torus

    Cycloid Torus Stone age computing. Posts: 3,399   +861

    "Microsoft is researching this problem and will post more information in this article when the information becomes available." means that Microsoft recognizes that 'it doesn't work'. There is something basic that screws up - and I find removing dozens of 'hidden' devices and power cycling does work "sometimes". USB is only a decade old, so they are just sorting the bugs out.
     
    holdum323 likes this.
  10. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi @Cycloid Torus ! See method # 3 is the link that I posted #6 It says basically what you posted.(y) I'm agreeing with you friend!ROFL "USB is only a decade old, so MS is getting the bugs out" I doubt if MS ever gets all the bugs out. When they do, our services won't be needed.;) Team work is good!
    PS Waiting for OP reply "It didn't work":D
     
    DavidBailey likes this.
  11. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi I believe I'm right. If not someone correct me. Here's a screen shot of my USB ports and where my laptop would have these items connected.Hope this helps.
    Capture.JPG25.JPG
     
  12. [​IMG]

    EDIT---

    [​IMG]
     
    Last edited by a moderator: Dec 11, 2017
    holdum323 likes this.
  13. holdum323

    holdum323 Banned Posts: 1,725   +453

    DavidBailey likes this.
  14. jalba

    jalba TS Booster Topic Starter Posts: 184

    Hi,

    First off apologies to @holdum323 for not being too clear with my response.

    Second, tried to uninstall the USB drives, but then I end up uninstalling one of the drives that connects with my wireless keyboard/mouse (by accident), which leads me to not install ALL the drives. So like I need to get a keyboard/mouse with a PS/2 port.

    I also attached a pic showing all the USB (maybe you can see something here that I'm not seeing).
     

    Attached Files:

    DavidBailey likes this.
  15. jalba

    jalba TS Booster Topic Starter Posts: 184

    See attached.
     

    Attached Files:

  16. jalba

    jalba TS Booster Topic Starter Posts: 184

    I tried all of this, with no results. It still comes back to the same issue.
     
  17. I'm out of ideas.
    Someone else may be able to help.
     
  18. holdum323

    holdum323 Banned Posts: 1,725   +453

    DavidBailey likes this.
  19. jalba

    jalba TS Booster Topic Starter Posts: 184

    I'm beginning to feel that the port has gone bad. :(

    An update though: I switched around my Wacom tablet and webcam, and it just might have fixed the issue. I will keep you guys updated.
     
    Last edited: Dec 13, 2017
  20. holdum323

    holdum323 Banned Posts: 1,725   +453

    Hi! Thanks for your reply!
     
  21. holdum323

    holdum323 Banned Posts: 1,725   +453

  22. jalba

    jalba TS Booster Topic Starter Posts: 184

    Last edited: Mar 11, 2018

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