Device driver error

[Ronno]

On start up today, I recieved an error message stating I have a Devise Driver Error.
At the bottom of BSOD that appeared afterwards was this;
atapi.sys-address F771471D base at F770A000,Data Stamp 4802539d
Can you help?

 

[Tmagic650]

It's a hard drive/CD or DVD controller error... What motherboard are you running. What are your systems specs? What version of Windows do you have installed?

 

[Ronno]

Sir I am not sure how to tell what Mother Board I have? Here is what I can tell you;
Dell Demension 8300/ Intel (R)/ Pentium (R)4 CPU 2.80 GHZ 2.79 GHz, 1.00GB Ram/ Windows XP Home Edition version 2002 Service pack 3/ DVD/CD-ROM Drives; NEC DVD + RW DVD-1100A/ Liteon DVD ROM LTD 163
I hope that helps. please let me know if you need more info

 

[Tmagic650]

Okay that's enough info... Have you been getting this error for a while before Service Pack 3 was installed, or after?

 

[Ronno]

after, I recently switched from comcast (which came with Norton Security) to At&T U-Verse. Upon erasing norton, I upgraded from windows explorer 7 to 8, and downloaded Microsoft security essentials. That's when all this started, approx 3 weeks ago.

 

[Ronno]

Oh, I should tell you I was able to use the computer this mornig for approx 4 hours, then got this message: GENERIC HOST PROCESS FOR WIN32 SERVICES HAS ENCOUNTERED A PROBLEM AND NEEDS TO CLOSE. after which I get Performance Problem messages that suggest I shut down.

 

[Tmagic650]

Did Norton uninstall properly? Does At&T U-Verse come with any security or malware software? Download and run free Superantispyware and Temp File Cleaner by Old Timer. Tell us what they find

 

[Ronno]

I was helped by Route44 and eliminated all software issues...I think. Now I just believe I have this driver issue to deal with. Norton removal tool was used to remove it, I follow How to Remove Virsus &Malware on your site and pasted all finding as well.
Just tried starting computer again and got BSOD;
STOP:0X0000008E (0Xc0000005,0XF771471D,OXB6E0748,OXOOOOOOOO)
atapi.sys - address F771471D base at F770A000, DateStamp 4802539d
Hope this helps!

 

[Tmagic650]

After thinking about this, you may have a failing hard drive. Have you checked it for errors?

 

[Ronno]

How do I do That?

 

[Tmagic650]

"How do I do that?"...

Go to My Computer, right-click on the C drive and select Properties, tools, check drive for errors and check the two boxes shown. Schedule a check on the next start up

 

[Ronno]

Ran the check up as you suggested, after it finished it flashed the results twice for about 2 seconds each time and then restarted the computer. I didn't get a chance to read what was written. Da...now what? That took hours...what a disappointment.

 

[Ronno]

within 3 minutes recieved BSOD!

 

[Tmagic650]

It's not a driver issue, it is a bad hard drive

 

[Ronno]

I went out and bought External Hard drive and backed up all the files off of the troubled computer. Is there a way to run thi stroubled computer off the external HD untill I can get a new one?
Thanks for all your help.
Ron

 

[Tmagic650]

If you can "see" the external hard dive in the boot options of the bios, you may be able to boot from it