My son's laptop became the target of virus and malware. I downloaded MALWAREBYTES and successfully loaded and scanned the system.
However, I am am now unable to access the internet to access the internet through Google Chrome or Explorer. The wireless is active on the machine and is running normally with other devices in the house. We cannot access the internet through a browser.
I was able to uninstall MacAfees, but no improvement. I tried multiple methods to correct, without success.
Can someone help me reconnect the laptop to the internet? Thank you in advance for any advice.
Thank you PAT V
I have the MALWAREBYTES scan log and DDS log/ATTACH log.
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 8/26/2014
Scan Time: 8:35:37 PM
Logfile: 8 26 SCAN.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.08.18.10
Rootkit Database: v2014.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Nikolas
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 293549
Time Elapsed: 9 min, 11 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 1
PUP.Optional.OutfoxTVaddon.A, HKU\S-1-5-21-2061572769-588997266-3909543525-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{C4060A77-2FB6-46A7-A5D2-A59C144F454E}, Quarantined, [a0726c5c47340c2a937facc2d82afd03],
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
*****************************************************************************************************************
However, I am am now unable to access the internet to access the internet through Google Chrome or Explorer. The wireless is active on the machine and is running normally with other devices in the house. We cannot access the internet through a browser.
I was able to uninstall MacAfees, but no improvement. I tried multiple methods to correct, without success.
Can someone help me reconnect the laptop to the internet? Thank you in advance for any advice.
Thank you PAT V
I have the MALWAREBYTES scan log and DDS log/ATTACH log.
Malwarebytes Anti-Malware
www.malwarebytes.org
Scan Date: 8/26/2014
Scan Time: 8:35:37 PM
Logfile: 8 26 SCAN.txt
Administrator: Yes
Version: 2.00.2.1012
Malware Database: v2014.08.18.10
Rootkit Database: v2014.08.16.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled
OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Nikolas
Scan Type: Threat Scan
Result: Completed
Objects Scanned: 293549
Time Elapsed: 9 min, 11 sec
Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Disabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled
Processes: 0
(No malicious items detected)
Modules: 0
(No malicious items detected)
Registry Keys: 1
PUP.Optional.OutfoxTVaddon.A, HKU\S-1-5-21-2061572769-588997266-3909543525-1000-{ED1FC765-E35E-4C3D-BF15-2C2B11260CE4}-0\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\EXT\SETTINGS\{C4060A77-2FB6-46A7-A5D2-A59C144F454E}, Quarantined, [a0726c5c47340c2a937facc2d82afd03],
Registry Values: 0
(No malicious items detected)
Registry Data: 0
(No malicious items detected)
Folders: 0
(No malicious items detected)
Files: 0
(No malicious items detected)
Physical Sectors: 0
(No malicious items detected)
(end)
*****************************************************************************************************************