Facebook timing out

By zagarins ยท 7 replies
Dec 14, 2012
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  1. I don't understand. I have the same problem - facebook timing out:


    Tracing route to edge-star-ecmp-01-prn1.facebook.com [] over a maximum of 30 hops:

    1 1 ms <1 ms <1 ms
    2 * * * Request timed out.
    3 11 ms 10 ms 9 ms te-8-4-ur01.springfield.ma.boston.comcast.net []

    4 10 ms 11 ms 9 ms po-21-ur01.monson.ma.boston.comcast.net []

    5 15 ms 14 ms 15 ms be-27-ar01.needham.ma.boston.comcast.net []

    6 44 ms 46 ms 47 ms he-2-7-0-0-cr01.newyork.ny.ibone.comcast.net []

    7 43 ms 47 ms 47 ms he-0-0-0-0-cr01.350ecermak.il.ibone.comcast.net []

    8 48 ms 38 ms 53 ms pos-1-0-0-0-pe01.350ecermak.il.ibone.comcast.net []

    9 52 ms 39 ms 39 ms
    10 42 ms 49 ms 42 ms ae1.bb01.ord1.tfbnw.net []
    11 93 ms 96 ms 118 ms ae22.bb01.prn1.tfbnw.net []
    12 93 ms 92 ms 116 ms ae0.dr05.prn1.tfbnw.net []
    13 92 ms 91 ms 94 ms po1020.csw01b.prn1.tfbnw.net []
    14 94 ms 91 ms 94 ms edge-star-ecmp-01-prn1.facebook.com []

    Trace complete.

    Now what?
  2. jobeard

    jobeard TS Ambassador Posts: 12,057   +1,337

    Ok, Tracert is showing a health path from you to FB using the IP address. I assume you used NSLOOKUP WWW.FACEBOOK.COM to find that address.

    IF NOT, please confirm NSLOOKUP WWW.FACEBOOK.COM returns
  3. zagarins

    zagarins TS Rookie Topic Starter

    I did do that and that is what it returned.
  4. jobeard

    jobeard TS Ambassador Posts: 12,057   +1,337

    Super - - you have PROVED that your TCP settings (specifically the DNS) are ok and you can resolve a
    URL into the proper IP address. This then implicates the browser itself.

    Which browser are you using?
    Did you try any others?

    Try disabling all of the Add-ons {very specific to each browser}
    • Firefox:- Tools->Add-ons->disable each and every
    • Opera:- Tools->Advanced-->Plugins
    • Chrome:- icon far right of URL -> Tools-->Extensions
    • IE:- gear icon right of URL -> Manage Addons
      • select the addon ; then click DISABLE lower right just above CLOSE
  5. zagarins

    zagarins TS Rookie Topic Starter

    I use Chrome and IE. Both fail to load Facebook. The only add-on I had was Norton Identity Protection. I turned it off and it still won't work.

    There is another symptom of malaise. In certain listings, like google news, when I click on a story, it opens and freezes - won't scroll. I have to copy the url to another tab in order to read it.
  6. zagarins

    zagarins TS Rookie Topic Starter

    This is embarassing. I just discovered that I had inadvertently listed FB as a blocked site on my desktop when I had meant to list it as an allowed site. Also the freeaing problem was solved by resetting explorer. Sorry to divert your attention from more interesting things...
  7. Peryll Bonn

    Peryll Bonn TS Rookie

    hi sir. the facebook IP is not returning that to me. it's giving me
    2a03:2880:f102:83:face:b00c:0:25de instead
  8. jobeard

    jobeard TS Ambassador Posts: 12,057   +1,337

    That's because you'r not located in Southern Calif :grin:

    That's good data for you.

    And just HOW did you do that?

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