Filesystem Corruption, What to Try Next?

By almcneil
May 2, 2008
  1. All,

    I have a sticky one here. A customer cannot boot to Windows XP Desktop. His systems starts and we get the Windows logo withj progress indicator. Then the screen goes blank while the harddrive continues to be active. Then it all stops and sits.

    Here's what I've tried so far. When into Recovery Console and ran CHKDSK /R. I reported that it found and corrected one or more errors. Still had same problem booting. The tried a Windows XP Repair. But on restart, the same problem happened (only booted so far and hung, repair never started.) Then checked the harddrive using a diagnostic utility, both the quick and extended tests passed. Then swapped RAM with new memory and still had same booting problem. Tried CHKDSK and Windows Repair again, still had same botting problem.

    Any suggestions on what to try next?

    -- Andy
  2. almcneil

    almcneil TS Guru Topic Starter Posts: 1,277

    OK, figured it out. It was a registry corruption.

    My friend at a computer store used BartPE to restore the registry to an earlier point and it worked. The customer had tried to install AVG 8.0 when on reboot he encountered the problem.

    Hope this helps someone else sometime.
    -- Andy
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