Firefox infected with StarBurn software

By Wilson D'Avila ยท 13 replies
Oct 3, 2012
  1. I read your post where you helped another person with a similar issue.
    Only my connection doesnt seem to be slower. Only google chrome freezes a lot and not working properly lately in many sites, however they work well in firefox.
    I was typing on the address bar on ff and it went to starburn software automatic search.
    Looked in the programs to remove it, but its not there.
    Ran malwarebytes, norton and superanti spyware.
    Found and fixed some problems, but the starburn, as its still there, and google still not working well.

    I downloaded Farbar 64 on a ext. drive, ran it and saved the log.
    See attached the malwarebytes log (clean) and the Farbar

    Not sure what to do next...

    Attached Files:

  2. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Hello, and welcome to TechSpot.

    [​IMG] Please see here for the board rules and other FAQ.

    Please feel free to introduce yourself, after you follow the steps below to get started.

    • From this point on, please do not make any more changes to your computer; such as install/uninstall programs, use special fix tools, delete files, edit the registry, etc. - unless advised by a malware removal helper.
    • Please do not ask for help elsewhere (in this site or other sites). Doing so can result in system changes, which may not show up in the logs you post.
    • If you have already asked for help somewhere, please post the link to the topic you were helped.
    • We try our best to reply quickly, but for any reason we do not reply in two days, please reply to this topic with the word BUMP!
    • Lastly, keep in mind that we are volunteers, so you do not have to pay for malware removal. Persist in this topic until its close, and your computer is declared clean.


    Please download ComboFix[​IMG] by sUBs

    Please save the file to your Desktop, but rename it first to svchost.exe

    Important information about ComboFix

    Before the download:
    • Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
    • It is important to rename ComboFix before the download.
    • Please do not rename ComboFix to other names, but only the one indicated.
    After the download:
    • Close any open browsers.
    • Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
    • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
    • Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
    • If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
    Running ComboFix:
    • Double click on svchost.exe & follow the prompts.
    • It will attempt to install the Recovery Console:
    • When ComboFix finishes, it will produce a report for you.
    • Please post the "C:\Combo-Fix.txt" in your next reply.
    Troubleshooting ComboFix

    Safe Mode:

    If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.

    (To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
    logo appears. A list of options will appear, select "Safe Mode.")


    If this doesn't work either, try the same method (above method), but try to download it again, except name
    ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.

    Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.

    NOTE: If you encounter a message "illegal operation attempted on registry key that has been marked for deletion" and no programs will run - please just reboot and that will resolve that error.
  3. Wilson D'Avila

    Wilson D'Avila TS Rookie Topic Starter

    I ran combofix and attached the log.

    Attached Files:

  4. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Download OTL.exe by OldTimer to your Desktop.
    • Close all windows and double click OTL.exe.
    • Click Quick Scan and let the program run uninterrupted.
    • It will produce the log(s), please post the log(s).
    • You may need to use two posts to get it all.
 likes this.
  5. Wilson D'Avila

    Wilson D'Avila TS Rookie Topic Starter

    Log is attached

    Attached Files:

    • OTL.Txt
      File size:
      145.4 KB
  6. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Download AdwCleaner by Xplode onto your Desktop.
    • Double click on AdwCleaner.exe to run the tool.
    • Click on Delete.
    • A logfile will automatically open after the scan has finished.
    • Please post the content of that logfile in your reply.
    • You can find the logfile at C:\AdwCleaner[Rn].txt as well - n is the order number.

    Then, post new log from OTL please after AdwCleaner deletion.
  7. Wilson D'Avila

    Wilson D'Avila TS Rookie Topic Starter

    Done and done.
    Logs are attached.

    Attached Files:

  8. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Good job!

    Please open OTL, copy the content below in the box and paste it to the Custom Scans/Fixes box in OTL:

    Then, hit Run Fix. When the fix log launches, please post that in your next reply along with a status update on how the computer is doing.
  9. Wilson D'Avila

    Wilson D'Avila TS Rookie Topic Starter

    The PC is doing fine.
    Firefox is clean and is running smoothly now!
    Thanks a LOT !!!!
    I made a donation to you!

    All processes killed
    ========== OTL ==========
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!
    HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\\DefaultScope| /E : value set successfully!
    Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AB79D3B4-AEDB-428a-B504-BAC00521A1C7}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AB79D3B4-AEDB-428a-B504-BAC00521A1C7}\ not found.
    Registry key HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}\ deleted successfully.
    Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}\ not found.
    HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings\\ProxyOverride| /E : value set successfully!
    Prefs.js: "" removed from searchreset.backup.keyword.URL
    Prefs.js: {4DC70064-89E2-4a55-8FC6-E8CDEAE3618C}:0.7.7 removed from extensions.enabledAddons
    Prefs.js: "" removed from
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\extensions\{ACAA314B-EEBA-48e4-AD47-84E31C44796C}\chrome folder moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\extensions\{ACAA314B-EEBA-48e4-AD47-84E31C44796C} folder moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\extensions\SearchHelper\content folder moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\extensions\SearchHelper folder moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\extensions\ moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\extensions\flvmoviesdownloader@rzll.xpi moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\searchplugins\GoogleFeed.xml moved successfully.
    D:\Users\Wilson\AppData\Roaming\Mozilla\Firefox\Profiles\0rhn6qjl.default\searchplugins\safesearch.xml moved successfully.
    Registry value HKEY_LOCAL_MACHINE\Software\Microsoft\Internet Explorer\Toolbar\\10 deleted successfully.
    Registry key HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\MenuExt\Free YouTube Download\ deleted successfully.
    ADS C:\ProgramData\TEMP:07BF512B deleted successfully.
    ADS C:\ProgramData\TEMP:4FC01C57 deleted successfully.
    ========== COMMANDS ==========


    User: Default
    ->Temp folder emptied: 0 bytes
    ->Temporary Internet Files folder emptied: 0 bytes

    User: Public
    ->Temp folder emptied: 0 bytes

    User: Wilson
    ->Temp folder emptied: 1778737 bytes
    ->Temporary Internet Files folder emptied: 157510 bytes
    ->Java cache emptied: 0 bytes
    ->FireFox cache emptied: 50969065 bytes
    ->Google Chrome cache emptied: 10197571 bytes
    ->Flash cache emptied: 0 bytes

    %systemdrive% .tmp files removed: 0 bytes
    %systemroot% .tmp files removed: 0 bytes
    %systemroot%\System32 .tmp files removed: 0 bytes
    %systemroot%\System32 (64bit) .tmp files removed: 0 bytes
    %systemroot%\System32\drivers .tmp files removed: 0 bytes
    Windows Temp folder emptied: 438188 bytes
    %systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 0 bytes
    RecycleBin emptied: 0 bytes

    Total Files Cleaned = 61.00 mb

    OTL by OldTimer - Version log created on 10092012_051318

    Files\Folders moved on Reboot...
    D:\Users\Wilson\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.
    D:\Users\Wilson\AppData\Local\Temp\VGX7196.tmp moved successfully.
    File\Folder D:\Users\Wilson\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8N8ZVGUK\adoapn_AppNexusDemoActionTag_1[1].htm not found!
    File\Folder D:\Users\Wilson\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8N8ZVGUK\ADSAdClient31[1].htm not found!
    File\Folder D:\Users\Wilson\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8N8ZVGUK\bounce[1].htm not found!
    File\Folder D:\Users\Wilson\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\8N8ZVGUK\direct;auc.8229328511193402620;ai.286768729.287200767;wi.234;hi.60;cp[1].htm not found!
    File\Folder C:\Windows\temp\hsperfdata_WILSON-DESKTOP$\2336 not found!
    C:\Windows\temp\jna2039234963154873695.dll moved successfully.

    PendingFileRenameOperations files...

    Registry entries deleted on Reboot...
  10. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Thanks so much for that. Now, let's look for remnants and finish up...

    Clean up System Restore

    Now, to get you off to a clean start, we will be creating a new Restore Point, then clearing the old ones to make sure you do not get reinfected, in case you need to "restore back."

    To manually create a new Restore Point
    • Go to Control Panel and select System and Maintenance
    • Select System
    • On the left select Advance System Settings and accept the warning if you get one
    • Select System Protection Tab
    • Select Create at the bottom
    • Type in a name I.e. Clean
    • Select Create
    Now we can purge the infected ones
    • Go back to the System and Maintenance page
    • Select Performance Information and Tools
    • On the left select Open Disk Cleanup
    • Select Files from all users and accept the warning if you get one
    • In the drop down box select your main drive I.e. C
    • For a few moments the system will make some calculations:
    • Select the More Options tab
    • In the System Restore and Shadow Backups select Clean up
    • Select Delete on the pop up
    • Select OK
    • Select Delete
    Run OTC to remove our tools

    To remove all of the tools we used and the files and folders they created, please do the following:
    Please download OTC.exe by OldTimer:
    • Save it to your Desktop.
    • Double click OTC.exe.
    • Click the CleanUp! button.
    • If you are prompted to Reboot during the cleanup, select Yes.
    • The tool will delete itself once it finishes.
    Note:If any tool, file or folder (belonging to the program we have used) hasn't been deleted, please delete it manually.

    Purge old temporary files

    Download CCleaner Slim and save it to your Desktop - Alternate download link

    When the file has been saved, go to your Desktop and double-click on ccsetupxxx_slim.exe
    Follow the prompts to install the program.

    * Double-click the CCleaner shortcut on the desktop to start the program.
    * Click on the Options block on the left, then choose Cookies.
    * Under Cookies to Delete, highlight any cookies you would like to retain permanently
    * Click the right arrow > to move them to the Cookies to Keep window.
    * Go into Options > Advanced & uncheck Only delete files in Windows Temp folders older than 48 hours
    * Click Cleaner on the left then Run Cleaner on the right to run the program.
    * Important: Make sure that ALL browser windows are closed before selecting Run Cleaner

    Caution: Only use the Registry feature if you are very familiar with the registry.
    Always back up your registry before making any changes. Exit CCleaner after it has completed it's process.

    ESET Online Scan

    Please run a free online scan with the ESET Online Scanner
    • Tick the box next to YES, I accept the Terms of Use
    • Click Start
    • When asked, allow the ActiveX control to install, or it will ask to download an installer. Please do so an install it.
    • Click Start or wait for the scanner to load.
    • Make sure that the options Remove found threats and the option Scan unwanted applications are checked.
    • Click Scan (This scan can take several hours, so please be patient)
    • Once the scan is completed, there are a couple of things to keep in mind:
    • 1. If NO threats were found, allow the scanner to Uninstall on close and then close the Window.
    • 2. If threats WERE detected, click on List of Threats Found, Export to Text it as ESET-Scan-Log.txt. Click the back button/link, put a checkmark to Uninstall Application on Close and then close the window.
    • Open the logfile from wherever you saved it
    • Copy and paste the contents in your next reply.

    Security Check

    Please download Security Check by screen317 from or
    • Save it to your Desktop.
    • Double click SecurityCheck.exe and follow the onscreen instructions inside of the black box.
    • A Notepad document should open automatically called checkup.txt; please post the contents of that document.
  11. Wilson D'Avila

    Wilson D'Avila TS Rookie Topic Starter

    Done. eset clean
    securitycheck Log is

    Results of screen317's Security Check version 0.99.51
    Windows 7 Service Pack 1 x64 (UAC is enabled)
    Internet Explorer 9
    ``````````````Antivirus/Firewall Check:``````````````
    Windows Firewall Enabled!
    Norton 360 Premier Edition
    WMI entry may not exist for antivirus; attempting automatic update.
    `````````Anti-malware/Other Utilities Check:`````````
    Malwarebytes Anti-Malware version
    Wise Disk Cleaner 7.64
    JavaFX 2.1.1
    Java(TM) 6 Update 31
    Java 7 Update 7
    Adobe Flash Player 11.4.402.287
    Adobe Reader X (10.1.4)
    Mozilla Firefox 14.0.1 Firefox out of Date!
    Google Chrome 21.0.1180.83
    Google Chrome 21.0.1180.89
    Google Chrome 22.0.1229.79
    Google Chrome 22.0.1229.92
    ````````Process Check: objlist.exe by Laurent````````
    Norton ccSvcHst.exe
    `````````````````System Health check`````````````````
    Total Fragmentation on Drive C: 18% Defragment your hard drive soon! (Do NOT defrag if SSD!)
    ````````````````````End of Log``````````````````````

  12. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Firefox update
    Firefox is out of date. Firefox is a very popular web browser, and if it is out of date, it is very vulnerable to security bugs, and other holes. To update it now, click Help > About Firefox > Check for Updates.

    Personal Tips on Preventing Malware

    See this page for more info about malware and prevention.

    Any other questions before I mark this topic solved?
  13. Wilson D'Avila

    Wilson D'Avila TS Rookie Topic Starter

    No, thanks a lot! You can close it.
  14. Jay Pfoutz

    Jay Pfoutz Malware Helper Posts: 4,282   +49

    Very well, you're welcome. :)
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