you're absolutely right,the guy was completely useless...no joke.But I just went ahead and backed up all my files and repaired it to factory specs,no insult to you guys but I was having such a hard time burning that file to disc I just didn't know what my other options were so I went to the complete extreme,most of my files are now saved and the pc seems to be running smoothly but if it's ok with you,I've redownloaded all the programs that you've listed and will be running all the scans over again step by step just to make sure that the mbr is no longer infected.