Hi, I have been trying to follow the 8-step preparation guide so i can get help with whatever is causing all the redirects in google and ie, and this is what has happened: Everything was going swimmingly until i got to GMER. No prob downloading or opening it. I exited the internet and turned off my router, and disabled Norton via left-clicking and ticking "disable smart firewall" and "disable antivirus autoprotect," which is how I interpreted your directions -- but maybe that wasn't correct? (Windows has a separate firewall I think ? I didn't look for that one or disable it.) The first time i ran it: I got a message saying that if I saw the message again I should restart in safe mode and the that the problem seemed to be a file called ffdoapoc.sys. Since i don't know how to start in safe mode, I ran it a second time. After about ten minutes or so the window said it had stopped responding (GMER: not responding), and I couldn't close it, ctrl-alt-del didn't work, so i forced it off and back on. The third time it was running, and I went to bathroom, and when i came back, my desktop was there - no GMER in sight - and i had no idea what happened. So I started it again. The fourth time, it suddenly stopped, i got a message that took up the whole screen (not in a Windows window, and was in that old-timey computer script) and it flashed by really quick - i didn't have time to read it all, but it did say something about not having enough room? And then it re-started itself, which is probably what happened the third time too - I just wasn't here to see it. When i look under my computer at C: it says i have 176GB free space. I definitely needed help originally, but now i need help to get help! Any recommendation will be promptly followed to the letter. THANK YOU!