dangerwill
Posts: 8 +0
Hi,
Like so many others, I'm glad I found this site. You guys seem to really know how to handle this stuff.
My problems started when I acquired one of those "anti-virus" scam viruses. It hijacked my desktop background, putting an imaged that said "your computer is infected", etc... Popups kept jumping out....saying to buy a certain program to get rid of all this. I investigated it and found the malaware program...which got rid of all of that.
However, I still have a lot of critters in my computer that I CAN'T get rid of.
Like many other recent posts, my search engines have been hijacked. I can do a search and even see the results. When I click on one, though, I get redirected to random sites.
Or times when I am able to get to the site I want, additional windows open up with surveys and others sites on them.
I became really concerned when, one morning I woke up early and checked my email on my cell phone -- I had just received an email from MYSELF! Something had emailed random people from my Yahoo account with a link to some website! (my gmail address was in my yahoo address book...so it emailed me along with everyone else)
I immediately emailed everyone in my address book...telling them my computer had been jacked...and to not open the previous email. I then used my phone to get online and change all my passwords.
Originally, I had AVG free. Then I was using AVG Premium (on a trial run). I tried to get into Safe Mode so I cound run it, but I have a problem with my boot.ini file. I cannot get into Safe Mode by pressing F8 during startup.
I was able to get into diagnostic mode by going into "Run" -- "msconfig". However, AVG was not active in this mode, and I never figured out how to use it there.
I found your site and went through the 8-Step process for removing malware and viruses. Based on a recommendation from a post on this site, I replaced AVG with Avira Free.
I also tried to go back into diagnostic mode so I could run Avira, but now I cannot access msconfig! Something changed when I went from AVG to Avira.
So the main problems (that I know of) are the search engine redirects and the inability to get into safe mode.
I have attached the 3 log files you requested in your 8-step process, as well as the Avira log file.
I built this computer for music production and would really like to save it. If you guys help me fix this, I'll get another computer for my internet stuff...and keep this one offline!
Thanks,
-Will
Like so many others, I'm glad I found this site. You guys seem to really know how to handle this stuff.
My problems started when I acquired one of those "anti-virus" scam viruses. It hijacked my desktop background, putting an imaged that said "your computer is infected", etc... Popups kept jumping out....saying to buy a certain program to get rid of all this. I investigated it and found the malaware program...which got rid of all of that.
However, I still have a lot of critters in my computer that I CAN'T get rid of.
Like many other recent posts, my search engines have been hijacked. I can do a search and even see the results. When I click on one, though, I get redirected to random sites.
Or times when I am able to get to the site I want, additional windows open up with surveys and others sites on them.
I became really concerned when, one morning I woke up early and checked my email on my cell phone -- I had just received an email from MYSELF! Something had emailed random people from my Yahoo account with a link to some website! (my gmail address was in my yahoo address book...so it emailed me along with everyone else)
I immediately emailed everyone in my address book...telling them my computer had been jacked...and to not open the previous email. I then used my phone to get online and change all my passwords.
Originally, I had AVG free. Then I was using AVG Premium (on a trial run). I tried to get into Safe Mode so I cound run it, but I have a problem with my boot.ini file. I cannot get into Safe Mode by pressing F8 during startup.
I was able to get into diagnostic mode by going into "Run" -- "msconfig". However, AVG was not active in this mode, and I never figured out how to use it there.
I found your site and went through the 8-Step process for removing malware and viruses. Based on a recommendation from a post on this site, I replaced AVG with Avira Free.
I also tried to go back into diagnostic mode so I could run Avira, but now I cannot access msconfig! Something changed when I went from AVG to Avira.
So the main problems (that I know of) are the search engine redirects and the inability to get into safe mode.
I have attached the 3 log files you requested in your 8-step process, as well as the Avira log file.
I built this computer for music production and would really like to save it. If you guys help me fix this, I'll get another computer for my internet stuff...and keep this one offline!
Thanks,
-Will