Inactive Hard Drive Failure "PC performance and stability analysis report"

[jelijah316]

Here's the scenario:
1. Virus software detected and cleansed a Trojan and said no further action to be taken.
2. Critical Error: Damaged Hard Drive Clusters detected.
3. Critical Error: RAM Memory usage is critically high RAM memory failure.
4. Hard Drive Failure: The system has detected a problem with one or more installed IDE/SATA hard disks. It is recommeded that you restart the system.
5. I get the window for "PC performance and stability analysis report". It asks me to fix the problem. The first time we said, Fix Now. Which was a big mistake.
So, after finding out some more information I see that I'm dealing with a Virus or some type of MalWare. My icons are gone from my desktop and I can't find any of my documents. It seems also that my music is gone.
I performed the manual removal procedures found at:

Edit: Questionable URL removed by Bobbye

It's important to note, some of the files the instructions tell you to delete couldn't be found on my system.

Now, I'm running a virus scan with my Internet Security Suite powered by McAfee.

Last note, I see the scanner scanning my files so I know they are on the system and though I don't see my itunes library, I started it and all my songs are there (Thank God).

HELP!

Ralph

 

[Bobbye]

Welcome to TechSpot, Ralph. Not to worry, this malware is doing a number on a lot of people! Everything they alerted you to is a part of the rogue program to try and get you to click on a link to remove it. I hope you didn't have to pay at the site you found- I don't know if that's a part of the rogue or you found it online.

I am going to delete the site URL though because I don't want our members going there.
=============================================
I am going to make an exception to one of the scan in the steps and I am going to add one more scan. So this is what I want you to do:
For Malwarebytes, you will run a Full Scan instead of Quick Scan:
Update and rescan with Malwarebytes: Note: On the Scanner tab, make sure the the Perform Full Scan]option is selected and then click on the Scan button.

When scan has finished, you will see this image:

• Click on OK to close box and continue.
• Click on the Show Results button.
• Click on the Remove Selected button to remove all the listed malware.
• At end of malware removal, the scan log opens and displays in Notepad. Be sure to click on Format> Uncheck Word Pad before copying the log to paste in your next reply.

======================================
When you have finished Mbam, run the following: (there won't be a log for this)
Download Unhide.exe and save to the desktop.

• Double-click on Unhide.exe icon to run the program.
• This program will remove the +H, or hidden, attribute from all the files on your hard drives.

=======================================
Now please pick up this thread beginning with Step 3 for GMER and follow with Step 4 for DDS>>>>>
Please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.

Please do not use any other cleaning programs or scans while I'm helping you, unless I direct you to. Do not use a Registry cleaner or make any changes in the Registry.

You will note in the beginning of the Steps a reference to an antivirus program. Since you have the McAfee Suite, you do not need to add any other AV.
========================================
Note: You may see some improvement after these scans. That does not mean that all of the malware entries are gone. So it's important that we continue with the cleaning.

 

[jelijah316]

Malware Bytes Log

Malwarebytes' Anti-Malware 1.51.0.1200
www.malwarebytes.org

Database version: 6804

Windows 6.1.7600 (Safe Mode)
Internet Explorer 8.0.7600.16385

6/7/2011 8:08:18 PM
mbam-log-2011-06-07 (20-08-18).txt

Scan type: Full scan (C:\|D:\|)
Objects scanned: 485848
Time elapsed: 1 hour(s), 13 minute(s), 34 second(s)

Memory Processes Infected: 0
Memory Modules Infected: 0
Registry Keys Infected: 0
Registry Values Infected: 0
Registry Data Items Infected: 0
Folders Infected: 0
Files Infected: 4

Memory Processes Infected:
(No malicious items detected)

Memory Modules Infected:
(No malicious items detected)

Registry Keys Infected:
(No malicious items detected)

Registry Values Infected:
(No malicious items detected)

Registry Data Items Infected:
(No malicious items detected)

Folders Infected:
(No malicious items detected)

Files Infected:
c:\Users\Tracy\AppData\Local\microsoft\Windows\temporary internet files\Low\Content.IE5\40GCO1T5\378488[1].exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Users\Tracy\AppData\Local\Temp\tmp24F4.tmp (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Users\Tracy\AppData\Local\Temp\Low\adobe_flash_player.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.
c:\Users\Tracy\AppData\Local\Temp\Low\R66v.exe (Trojan.FakeMS) -> Quarantined and deleted successfully.


I will continue with your instructions. Thanks!

 

[jelijah316]

DDS Logs

The following is the log named, DDS log:
.
DDS (Ver_2011-06-03.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by Ralph at 22:15:00 on 2011-06-07
Microsoft Windows 7 Ultimate 6.1.7600.0.1252.1.1033.18.3582.2155 [GMT -4:00]
.
AV: McAfee VirusScan *Enabled/Updated* {86355677-4064-3EA7-ABB3-1B136EB04637}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan *Enabled/Updated* {3D54B793-665E-3129-9103-206115370C8A}
FW: McAfee Personal Firewall *Enabled* {BE0ED752-0A0B-3FFF-80EC-B2269063014C}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\WUDFHost.exe
C:\Windows\system32\nvvsvc.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Program Files\Common Files\ActivIdentity\ac.sharedstore.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Internet Content Filter\UpdateService.exe
C:\Program Files\Common Files\Mcafee\McSvcHost\McSvHost.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperService.exe
C:\Windows\System32\svchost.exe -k HPZ12
C:\Windows\System32\svchost.exe -k HPZ12
C:\Program Files\Microsoft\BingBar\SeaPort.EXE
C:\Windows\system32\rundll32.exe
C:\Program Files\Verizon\VSP\ServicepointService.exe
C:\Program Files\VERIZONDM\bin\sprtsvc.exe
C:\Windows\system32\svchost.exe -k imgsvc
C:\Program Files\VERIZONDM\bin\tgsrvc.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSVC.EXE
C:\Program Files\Yahoo!\SoftwareUpdate\YahooAUService.exe
C:\Program Files\Common Files\Microsoft Shared\Windows Live\WLIDSvcM.exe
C:\Program Files\Common Files\McAfee\SystemCore\mcshield.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Malwarebytes' Anti-Malware\mbamservice.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Windows\OEM02Mon.exe
C:\Program Files\Common Files\AOL\1286204158\ee\aolsoftware.exe
C:\Program Files\Internet Content Filter\mfp.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Windows\System32\rundll32.exe
C:\Program Files\Boingo\Boingo Wi-Fi\Boingo Wi-Fi.exe
C:\Program Files\ActivIdentity\ActivClient\acevents.exe
C:\Program Files\ActivIdentity\ActivClient\accrdsub.exe
C:\Program Files\SelectRebates\SelectRebates.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\VERIZONDM\bin\sprtcmd.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\Verizon\VSP\VerizonServicepoint.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Windows\system32\SearchIndexer.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Program Files\Verizon\VSP\VerizonServicepointComHandler.exe
C:\Program Files\Malwarebytes' Anti-Malware\mbam.exe
C:\Windows\system32\svchost.exe -k HPService
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Microsoft\BingBar\BingBar.exe
C:\Program Files\Google\Google Toolbar\GoogleToolbarUser_32.exe
c:\program files\aol toolbar\aoltbServer.exe
C:\Program Files\Microsoft\BingBar\BingApp.exe
C:\Windows\system32\wuauclt.exe
C:\Windows\system32\Macromed\Flash\FlashUtil10k_ActiveX.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Common Files\Microsoft Shared\OfficeSoftwareProtectionPlatform\OSPPSVC.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\AUDIODG.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Program Files\Common Files\McAfee\Core\mchost.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Windows\system32\SearchProtocolHost.exe
C:\Windows\system32\SearchFilterHost.exe
C:\Windows\system32\DllHost.exe
C:\Windows\system32\conhost.exe
.
============== Pseudo HJT Report ===============
.
uStart Page = hxxp://www.google.com/
uInternet Settings,ProxyOverride = *.local
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
mURLSearchHooks: AOL Toolbar Search Class: {f0e98552-8e47-4c6c-9b3a-11ab0549f94d} - c:\program files\aol toolbar\aoltb.dll
BHO: &Yahoo! Toolbar Helper: {02478d38-c3f9-4efb-9b51-7695eca05670} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: McAfee Phishing Filter: {27b4851a-3207-45a2-b947-be8afe6163ab} - c:\progra~1\mcafee\msk\mskapbho.dll
BHO: AOL Toolbar Loader: {3ef64538-8b54-4573-b48f-4d34b0238ab2} - c:\program files\aol toolbar\aoltb.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\common files\mcafee\systemcore\ScriptSn.20110512202010.dll
BHO: Windows Live ID Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - c:\program files\common files\microsoft shared\windows live\WindowsLiveLogin.dll
BHO: Windows Live Messenger Companion Helper: {9fdde16b-836f-4806-ab1f-1455cbeff289} - c:\program files\windows live\companion\companioncore.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
BHO: Skype Plug-In: {ae805869-2e5c-4ed4-8f7b-f1f7851a4497} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
BHO: Google Toolbar Notifier BHO: {af69de43-7d58-4638-b6fa-ce66b5ad205d} - c:\program files\google\googletoolbarnotifier\5.7.6406.1642\swg.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: Office Document Cache Handler: {b4f3a835-0e21-4959-ba22-42b3008e02ff} - c:\progra~1\micros~2\office14\URLREDIR.DLL
BHO: Bing Bar Helper: {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - "c:\program files\microsoft\bingbar\BingExt.dll"
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: ShopAtHomeIEHelper Class: {e8daaa30-6caa-4b58-9603-8e54238219e2} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
BHO: SingleInstance Class: {fdad4da1-61a2-4fd8-9c17-86f7ac245081} - c:\program files\yahoo!\companion\installs\cpn\YTSingleInstance.dll
TB: ShopAtHome.com Toolbar: {98279c38-de4b-4bcf-93c9-8ec26069d6f4} - c:\program files\selectrebates\toolbar\ShopAtHomeToolbar.dll
TB: Yahoo! Toolbar: {ef99bd32-c1fb-11d2-892f-0090271d4f88} - c:\program files\yahoo!\companion\installs\cpn\yt.dll
TB: Bing Bar: {8dcb7100-df86-4384-8842-8fa844297b3f} - "c:\program files\microsoft\bingbar\BingExt.dll"
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: Google Toolbar: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\google toolbar\GoogleToolbar_32.dll
TB: AOL Toolbar: {ba00b7b1-0351-477a-b948-23e3ee5a73d4} - c:\program files\aol toolbar\aoltb.dll
uRun: [swg] "c:\program files\google\googletoolbarnotifier\GoogleToolbarNotifier.exe"
uRunOnce: [FlashPlayerUpdate] c:\windows\system32\macromed\flash\FlashUtil10k_ActiveX.exe -update activex
mRun: [BCSSync] "c:\program files\microsoft office\office14\BCSSync.exe" /DelayServices
mRun: [OEM02Mon.exe] c:\windows\OEM02Mon.exe
mRun: [HostManager] c:\program files\common files\aol\1286204158\ee\AOLSoftware.exe
mRun: [SunJavaUpdateSched] "c:\program files\common files\java\java update\jusched.exe"
mRun: [NvCplDaemon] RUNDLL32.EXE c:\windows\system32\NvCpl.dll,NvStartup
mRun: [NVHotkey] rundll32.exe c:\windows\system32\nvHotkey.dll,Start
mRun: [Boingo Wi-Fi] "c:\program files\boingo\boingo wi-fi\Boingo.lnk"
mRun: [acevents] "c:\program files\actividentity\activclient\acevents.exe"
mRun: [<NO NAME>]
mRun: [accrdsub] "c:\program files\actividentity\activclient\accrdsub.exe"
mRun: [SelectRebates] c:\program files\selectrebates\SelectRebates.exe
mRun: [QuickTime Task] "c:\program files\quicktime\QTTask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [AppleSyncNotifier] c:\program files\common files\apple\mobile device support\AppleSyncNotifier.exe
mRun: [VERIZONDM] "c:\program files\verizondm\bin\sprtcmd.exe" /P VERIZONDM
mRun: [mcui_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [VerizonServicepoint.exe] "c:\program files\verizon\vsp\VerizonServicepoint.exe" /AUTORUN
mRun: [ICF] c:\program files\internet content filter\mfp.exe -noact
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [Adobe ARM] "c:\program files\common files\adobe\arm\1.0\AdobeARM.exe"
mRun: [Malwarebytes' Anti-Malware (reboot)] "c:\program files\malwarebytes' anti-malware\mbam.exe" /runcleanupscript
mRun: [Malwarebytes' Anti-Malware] "c:\program files\malwarebytes' anti-malware\mbamgui.exe" /starttray
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office14\EXCEL.EXE/3000
IE: Google Sidewiki... - c:\program files\google\google toolbar\component\GoogleToolbarDynamic_mui_en_6CE5017F567343CA.dll/cmsidewiki.html
IE: {0000036B-C524-4050-81A0-243669A86B9F} - {B63DBA5F-523F-4B9C-A43D-65DF1977EAD3} - c:\program files\windows live\companion\companioncore.dll
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - c:\program files\windows live\writer\WriterBrowserExtension.dll
IE: {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - {898EA8C8-E7FF-479B-8935-AEC46303B9E5} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
LSP: c:\windows\system32\icf.dll
DPF: {3D3B42C2-11BF-4732-A304-A01384B70D68} - hxxp://picasaweb.google.com/s/v/69.22/uploader2.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0021-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_21-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
TCP: DhcpNameServer = 192.168.1.1 68.238.112.12
TCP: Interfaces\{79259109-17C1-4709-9B0E-F84B6ACFA61D} : DhcpNameServer = 192.168.1.1 68.238.112.12
TCP: Interfaces\{79259109-17C1-4709-9B0E-F84B6ACFA61D}\1445C4D275946494 : DhcpNameServer = 172.16.40.2 205.152.37.23 205.152.144.23 205.152.132.23
TCP: Interfaces\{79259109-17C1-4709-9B0E-F84B6ACFA61D}\34963736F61303832333 : DhcpNameServer = 192.168.1.1 68.87.68.166 68.87.74.166
TCP: Interfaces\{E2E4DB08-BBC4-468C-92C9-4396B86FEF12} : DhcpNameServer = 205.171.2.65 205.171.3.65
Filter: text/xml - {807573E5-5146-11D5-A672-00B0D022E945} - c:\program files\common files\microsoft shared\office14\MSOXMLMF.DLL
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Handler: skype-ie-addon-data - {91774881-D725-4E58-B298-07617B9B86A8} - c:\program files\skype\toolbars\internet explorer\skypeieplugin.dll
Handler: skype4com - {FFC8B962-9B40-4DFF-9458-1830C7DD7F5D} - c:\progra~1\common~1\skype\SKYPE4~1.DLL
Handler: wlpg - {E43EF6CD-A37A-4A9B-9E6F-83F89B8E6324} - c:\program files\windows live\photo gallery\AlbumDownloadProtocolHandler.dll
.
============= SERVICES / DRIVERS ===============
.
R0 mfehidk;McAfee Inc. mfehidk;c:\windows\system32\drivers\mfehidk.sys [2011-5-3 386840]
R0 mfewfpk;McAfee Inc. mfewfpk;c:\windows\system32\drivers\mfewfpk.sys [2011-5-3 164840]
R1 mfenlfk;McAfee NDIS Light Filter;c:\windows\system32\drivers\mfenlfk.sys [2011-5-3 64304]
R1 vwififlt;Virtual WiFi Filter Driver;c:\windows\system32\drivers\vwififlt.sys [2009-7-13 48128]
R2 ac.sharedstore;ActivIdentity Shared Store Service;c:\program files\common files\actividentity\ac.sharedstore.exe [2009-6-3 207400]
R2 fpUpdateSvc;Family Protection Update Service;c:\program files\internet content filter\UpdateService.exe [2011-5-3 235024]
R2 MBAMService;MBAMService;c:\program files\malwarebytes' anti-malware\mbamservice.exe [2011-6-7 366640]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-5-3 271480]
R2 McMPFSvc;McAfee Personal Firewall;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-5-3 271480]
R2 McNaiAnn;McAfee VirusScan Announcer;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-5-3 271480]
R2 McProxy;McAfee Proxy Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-5-3 271480]
R2 McShield;McShield;c:\program files\common files\mcafee\systemcore\mcshield.exe [2011-5-3 171168]
R2 mfefire;McAfee Firewall Core Service;c:\program files\common files\mcafee\systemcore\mfefire.exe [2011-5-3 188136]
R2 mfevtp;McAfee Validation Trust Protection Service;c:\program files\common files\mcafee\systemcore\mfevtps.exe [2011-5-3 141792]
R2 MotoHelper;MotoHelper Service;c:\program files\motorola\motohelper\MotoHelperService.exe [2010-9-7 202048]
R2 ServicepointService;ServicepointService;c:\program files\verizon\vsp\ServicepointService.exe [2011-5-3 689464]
R2 sprtsvc_verizondm;SupportSoft Sprocket Service (verizondm);c:\program files\verizondm\bin\sprtsvc.exe [2011-2-1 206120]
R2 tgsrvc_verizondm;SupportSoft Repair Service (verizondm);c:\program files\verizondm\bin\tgsrvc.exe [2011-2-1 185640]
R3 cfwids;McAfee Inc. cfwids;c:\windows\system32\drivers\cfwids.sys [2011-5-3 55840]
R3 MBAMProtector;MBAMProtector;c:\windows\system32\drivers\mbam.sys [2011-6-7 22712]
R3 mfeavfk;McAfee Inc. mfeavfk;c:\windows\system32\drivers\mfeavfk.sys [2011-5-3 152960]
R3 mfebopk;McAfee Inc. mfebopk;c:\windows\system32\drivers\mfebopk.sys [2011-5-3 52104]
R3 mfefirek;McAfee Inc. mfefirek;c:\windows\system32\drivers\mfefirek.sys [2011-5-3 313288]
R3 osppsvc;Office Software Protection Platform;c:\program files\common files\microsoft shared\officesoftwareprotectionplatform\OSPPSVC.EXE [2010-1-9 4640000]
R3 vwifimp;Microsoft Virtual WiFi Miniport Service;c:\windows\system32\drivers\vwifimp.sys [2009-7-13 14336]
R3 WSDPrintDevice;WSD Print Support via UMB;c:\windows\system32\drivers\WSDPrint.sys [2009-7-13 17920]
R3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;c:\windows\system32\drivers\yk62x86.sys [2009-7-13 311296]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;c:\windows\microsoft.net\framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 gupdate;Google Update Service (gupdate);c:\program files\google\update\GoogleUpdate.exe [2010-9-23 136176]
S2 McOobeSv;McAfee OOBE Service;c:\program files\common files\mcafee\mcsvchost\McSvHost.exe [2011-5-3 271480]
S3 b57nd60x;Broadcom NetXtreme Gigabit Ethernet - NDIS 6.0;c:\windows\system32\drivers\b57nd60x.sys [2009-7-13 229888]
S3 BBSvc;Bing Bar Update Service;c:\program files\microsoft\bingbar\BBSvc.EXE [2011-2-28 183560]
S3 fssfltr;fssfltr;c:\windows\system32\drivers\fssfltr.sys [2011-4-5 39272]
S3 fsssvc;Windows Live Family Safety Service;c:\program files\windows live\family safety\fsssvc.exe [2010-9-23 1493352]
S3 gupdatem;Google Update Service (gupdatem);c:\program files\google\update\GoogleUpdate.exe [2010-9-23 136176]
S3 MBAMSwissArmy;MBAMSwissArmy;c:\windows\system32\drivers\mbamswissarmy.sys [2011-6-7 39984]
S3 mferkdet;McAfee Inc. mferkdet;c:\windows\system32\drivers\mferkdet.sys [2011-5-3 84264]
S3 WatAdminSvc;WatAdminSvc;c:\windows\system32\wat\WatAdminSvc.exe [2010-9-22 1343400]
S4 wlcrasvc;Windows Live Mesh remote connections service;c:\program files\windows live\mesh\wlcrasvc.exe [2010-9-22 51040]
.
=============== Created Last 30 ================
.
2011-06-07 22:46:03 -------- d-----w- c:\users\ralph\appdata\roaming\Malwarebytes
2011-06-07 22:45:55 39984 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys
2011-06-07 22:45:55 -------- d-----w- c:\programdata\Malwarebytes
2011-06-07 22:45:52 22712 ----a-w- c:\windows\system32\drivers\mbam.sys
2011-06-07 22:45:52 -------- d-----w- c:\program files\Malwarebytes' Anti-Malware
2011-05-25 15:41:29 26496 ----a-w- c:\windows\system32\drivers\Diskdump.sys
2011-05-23 17:50:10 -------- d-----w- c:\program files\common files\Software Update Utility
2011-05-19 19:46:58 123904 ----a-w- c:\windows\system32\poqexec.exe
2011-05-15 02:04:20 -------- d-----w- c:\users\ralph\appdata\local\Microsoft Help
2011-05-11 10:43:05 43008 ----a-w- c:\windows\system32\drivers\usbehci.sys
2011-05-11 10:43:05 284160 ----a-w- c:\windows\system32\drivers\usbport.sys
2011-05-11 10:43:04 75776 ----a-w- c:\windows\system32\drivers\usbccgp.sys
2011-05-11 10:43:04 5888 ----a-w- c:\windows\system32\drivers\usbd.sys
2011-05-11 10:43:04 258560 ----a-w- c:\windows\system32\drivers\usbhub.sys
2011-05-11 10:43:04 24064 ----a-w- c:\windows\system32\drivers\usbuhci.sys
2011-05-11 10:43:04 20480 ----a-w- c:\windows\system32\drivers\usbohci.sys
2011-05-11 10:42:57 3957632 ----a-w- c:\windows\system32\ntkrnlpa.exe
2011-05-11 10:42:57 3901824 ----a-w- c:\windows\system32\ntoskrnl.exe
.
==================== Find3M ====================
.
2011-05-04 00:08:56 103720 ----a-w- c:\users\ralph\GoToAssistDownloadHelper.exe
2011-04-06 20:20:16 91424 ----a-w- c:\windows\system32\dnssd.dll
2011-04-06 20:20:16 75040 ----a-w- c:\windows\system32\jdns_sd.dll
2011-04-06 20:20:16 197920 ----a-w- c:\windows\system32\dnssdX.dll
2011-04-06 20:20:16 107808 ----a-w- c:\windows\system32\dns-sd.exe
2011-03-12 11:31:58 442880 ----a-w- c:\windows\system32\XpsPrint.dll
2011-03-11 05:44:09 146304 ----a-w- c:\windows\system32\drivers\storport.sys
2011-03-11 05:44:01 143744 ----a-w- c:\windows\system32\drivers\nvstor.sys
2011-03-11 05:44:01 1210240 ----a-w- c:\windows\system32\drivers\ntfs.sys
2011-03-11 05:44:01 117120 ----a-w- c:\windows\system32\drivers\nvraid.sys
2011-03-11 05:43:55 332160 ----a-w- c:\windows\system32\drivers\iaStorV.sys
2011-03-11 05:43:46 80256 ----a-w- c:\windows\system32\drivers\amdsata.sys
2011-03-11 05:43:46 22400 ----a-w- c:\windows\system32\drivers\amdxata.sys
2011-03-11 05:40:24 1164288 ----a-w- c:\windows\system32\mfc42u.dll
2011-03-11 05:40:24 1137664 ----a-w- c:\windows\system32\mfc42.dll
2011-03-11 05:39:35 1686016 ----a-w- c:\windows\system32\esent.dll
2011-03-11 05:37:34 74240 ----a-w- c:\windows\system32\fsutil.exe
.
============= FINISH: 22:15:48.66 ===============
The following is the attached log:

.
UNLESS SPECIFICALLY INSTRUCTED, DO NOT POST THIS LOG.
IF REQUESTED, ZIP IT UP & ATTACH IT
.
DDS (Ver_2011-06-03.01)
.
Microsoft Windows 7 Ultimate
Boot Device: \Device\HarddiskVolume3
Install Date: 9/22/2010 3:59:29 PM
System Uptime: 6/7/2011 8:10:22 PM (2 hours ago)
.
Motherboard: Dell Inc. | | 0D500F
Processor: Intel(R) Core(TM)2 Duo CPU T8100 @ 2.10GHz | Microprocessor | 2101/200mhz
.
==== Disk Partitions =========================
.
C: is FIXED (NTFS) - 220 GiB total, 38.999 GiB free.
D: is FIXED (NTFS) - 10 GiB total, 4.203 GiB free.
E: is CDROM ()
.
==== Disabled Device Manager Items =============
.
Class GUID:
Description: Base System Device
Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_022E1028&REV_12\4&27D043C9&0&4AF0
Manufacturer:
Name: Base System Device
PNP Device ID: PCI\VEN_1180&DEV_0843&SUBSYS_022E1028&REV_12\4&27D043C9&0&4AF0
Service:
.
Class GUID: {4d36e971-e325-11ce-bfc1-08002be10318}
Description: Photosmart C4700 series
Device ID: ROOT\MULTIFUNCTION\0000
Manufacturer: HP
Name: Photosmart C4700 series
PNP Device ID: ROOT\MULTIFUNCTION\0000
Service:
.
Class GUID:
Description: Base System Device
Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_022E1028&REV_12\4&27D043C9&0&4BF0
Manufacturer:
Name: Base System Device
PNP Device ID: PCI\VEN_1180&DEV_0592&SUBSYS_022E1028&REV_12\4&27D043C9&0&4BF0
Service:
.
==== System Restore Points ===================
.
RP109: 3/30/2011 3:55:35 PM - Windows Update
RP110: 4/1/2011 6:58:13 PM - Windows Update
RP111: 4/5/2011 8:31:04 AM - Windows Update
RP113: 4/5/2011 5:27:57 PM - Windows Live Essentials
RP114: 4/5/2011 5:29:03 PM - Windows Update
RP116: 4/5/2011 5:29:33 PM - Installed DirectX
RP118: 4/5/2011 5:30:18 PM - Installed DirectX
RP119: 4/5/2011 5:31:30 PM - WLSetup
RP120: 4/8/2011 9:36:08 PM - Windows Update
RP121: 4/13/2011 2:58:03 PM - Windows Update
RP122: 4/15/2011 10:32:16 AM - Windows Update
RP123: 4/19/2011 8:02:09 PM - Windows Update
RP124: 4/20/2011 1:13:00 PM - Windows Update
RP125: 4/21/2011 11:26:50 AM - Windows Update
RP126: 4/23/2011 9:25:45 AM - Windows Update
RP127: 4/27/2011 9:49:37 PM - Windows Update
RP128: 4/28/2011 7:31:14 AM - Windows Update
RP129: 4/29/2011 5:44:26 PM - Windows Update
RP130: 5/3/2011 1:17:12 PM - Windows Update
RP131: 5/11/2011 6:41:30 AM - Scheduled Checkpoint
RP133: 5/12/2011 7:49:52 PM - Windows Modules Installer
RP135: 5/20/2011 10:21:07 PM - Windows Modules Installer
RP136: 5/26/2011 1:58:34 PM - Windows Update
RP137: 6/4/2011 1:43:39 PM - Scheduled Checkpoint
.
==== Installed Programs ======================
.
32 Bit HP CIO Components Installer
ActivClient CAC x86
Adobe AIR
Adobe Flash Player 10 ActiveX
Adobe Reader 9.4.4
AOL Toolbar
AOL Uninstaller (Choose which Products to Remove)
Apple Application Support
Apple Mobile Device Support
Apple Software Update
Bing Bar
Bing Rewards Client Installer
BlackBerry Desktop Software 6.0.1
Boingo Wi-Fi
Bonjour
BufferChm
C4700
Coupon Printer for Windows
D3DX10
Definition update for Microsoft Office 2010 (KB982726)
Download Updater (AOL LLC)
EA Download Manager
Family Protection
File Type Assistant
Free File Opener v2011.6.0.4
Free File Viewer 2011
Google Chrome
Google Toolbar for Internet Explorer
Google Update Helper
HP Photosmart C4700 All-In-One Driver Software 13.0 Rel .6
HPPhotoGadget
HPSSupply
hpWLPGInstaller
iTunes
Java Auto Updater
Java(TM) 6 Update 21
Junk Mail filter update
Laptop Integrated Webcam Driver (1.04.01.1011)
Malwarebytes' Anti-Malware version 1.51.0.1200
Mesh Runtime
Messenger Companion
Microsoft .NET Framework 4 Client Profile
Microsoft Application Error Reporting
Microsoft Office Access MUI (English) 2010
Microsoft Office Access Setup Metadata MUI (English) 2010
Microsoft Office Excel MUI (English) 2010
Microsoft Office Groove MUI (English) 2010
Microsoft Office InfoPath MUI (English) 2010
Microsoft Office OneNote MUI (English) 2010
Microsoft Office Outlook Connector
Microsoft Office Outlook MUI (English) 2010
Microsoft Office PowerPoint MUI (English) 2010
Microsoft Office Professional Plus 2010
Microsoft Office Proof (English) 2010
Microsoft Office Proof (French) 2010
Microsoft Office Proof (Spanish) 2010
Microsoft Office Proofing (English) 2010
Microsoft Office Publisher MUI (English) 2010
Microsoft Office Shared MUI (English) 2010
Microsoft Office Shared Setup Metadata MUI (English) 2010
Microsoft Office Word MUI (English) 2010
Microsoft Silverlight
Microsoft SQL Server 2005 Compact Edition [ENU]
Microsoft VC9 runtime libraries
Microsoft Visual C++ 2005 ATL Update kb973923 - x86 8.0.50727.4053
Microsoft Visual C++ 2005 Redistributable
Microsoft Visual C++ 2005 Redistributable - KB2467175
Microsoft Visual C++ 2008 ATL Update kb973924 - x86 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - KB2467174 - x86 9.0.30729.5570
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022
Microsoft WSE 3.0 Runtime
Microsoft XML Parser
MobileMe Control Panel
MotoHelper 2.0.24 Driver 4.7.1
MotoHelper MergeModules
Motorola Mobile Drivers Installation 4.7.1
MSVCRT
MSXML 4.0 SP2 (KB954430)
MSXML 4.0 SP2 (KB973688)
Network
NVIDIA Drivers
PS_AIO_06_C4700_SW_Min
QuickTime
Safari
Scan
Security Update for Microsoft .NET Framework 4 Client Profile (KB2446708)
Shop for HP Supplies
ShopAtHome.com Toolbar
Skype Toolbars
Skype™ 5.0
Spelling Dictionaries Support For Adobe Reader 9
The Sims™ 3
The Sims™ 3 Late Night
The Sims™ 3 World Adventures
Toolbox
Update for Microsoft Office 2010 (KB2494150)
Verizon Download Manager
Verizon Internet Security Suite
Verizon Servicepoint 3.7.44
Viewpoint Media Player
Vz In Home Agent
WebReg
Windows Live Communications Platform
Windows Live Essentials
Windows Live Family Safety
Windows Live ID Sign-in Assistant
Windows Live Installer
Windows Live Mail
Windows Live Mesh
Windows Live Mesh ActiveX Control for Remote Connections
Windows Live Messenger
Windows Live Messenger Companion Core
Windows Live MIME IFilter
Windows Live Movie Maker
Windows Live Photo Common
Windows Live Photo Gallery
Windows Live PIMT Platform
Windows Live Remote Client
Windows Live Remote Client Resources
Windows Live Remote Service
Windows Live Remote Service Resources
Windows Live SOXE
Windows Live SOXE Definitions
Windows Live UX Platform
Windows Live UX Platform Language Pack
Windows Live Writer
Windows Live Writer Resources
Xvid 1.2.1 final uninstall
Yahoo! Software Update
Yahoo! Toolbar
.
==== Event Viewer Messages From Past Week ========
.
6/7/2011 8:12:19 PM, Error: Microsoft-Windows-DistributedCOM [10016] - The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID {C97FCC79-E628-407D-AE68-A06AD6D8B4D1} and APPID {344ED43D-D086-4961-86A6-1106F4ACAD9B} to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC). This security permission can be modified using the Component Services administrative tool.
6/7/2011 8:10:43 PM, Error: Microsoft-Windows-Eventlog [22] - The event logging service encountered an error while initializing publishing resources for channel DebugChannel. If channel type is Analytic or Debug, then this could mean there was an error initializing logging resources as well.
6/7/2011 8:09:50 PM, Error: Service Control Manager [7001] - The Computer Browser service depends on the Server service which failed to start because of the following error: The dependency service or group failed to start.
6/7/2011 7:04:04 PM, Error: Service Control Manager [7001] - The HomeGroup Provider service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
6/7/2011 6:40:59 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service BITS with arguments "" in order to run the server: {4991D34B-80A1-4291-83B6-3328366B9097}
6/7/2011 6:39:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service McNaiAnn with arguments "" in order to run the server: {DC7EF8E1-824F-4110-AB43-1604DA9B4F40}
6/7/2011 6:37:26 PM, Error: Service Control Manager [7001] - The PnP-X IP Bus Enumerator service depends on the Function Discovery Provider Host service which failed to start because of the following error: The dependency service or group failed to start.
6/7/2011 6:35:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {9E175B6D-F52A-11D8-B9A5-505054503030}
6/7/2011 6:35:40 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service WSearch with arguments "" in order to run the server: {7D096C5F-AC08-4F1F-BEB7-5C22C517CE39}
6/7/2011 6:35:36 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}
6/7/2011 6:35:28 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1084" attempting to start the service ShellHWDetection with arguments "" in order to run the server: {DD522ACC-F821-461A-A407-50B198B896DC}
6/7/2011 6:35:26 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: discache spldr Wanarpv6
6/7/2011 6:06:07 AM, Error: Microsoft-Windows-DistributedCOM [10001] - Unable to start a DCOM Server: {F87B28F1-DA9A-4F35-8EC0-800EFCF26B83} as /. The error: "5" Happened while starting this command: C:\Windows\System32\slui.exe -Embedding
6/6/2011 9:29:46 PM, Error: Service Control Manager [7011] - A timeout (30000 milliseconds) was reached while waiting for a transaction response from the IPBusEnum service.
6/6/2011 10:05:33 PM, Error: Service Control Manager [7001] - The Network List Service service depends on the Network Location Awareness service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:32 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netprofm with arguments "" in order to run the server: {A47979D2-C419-11D9-A5B4-001185AD2B89}
6/6/2011 10:05:32 PM, Error: Microsoft-Windows-DistributedCOM [10005] - DCOM got error "1068" attempting to start the service netman with arguments "" in order to run the server: {BA126AD1-2166-11D1-B1D0-00805FC1270E}
6/6/2011 10:05:12 PM, Error: Service Control Manager [7026] - The following boot-start or system-start driver(s) failed to load: AFD CSC DfsC discache mfehidk mfenlfk NetBIOS NetBT nsiproxy Psched rdbss spldr tdx vwififlt Wanarpv6 WfpLwf ws2ifsl
6/6/2011 10:05:10 PM, Error: Service Control Manager [7001] - The McShield service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:10 PM, Error: Service Control Manager [7001] - The McAfee Proxy Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:10 PM, Error: Service Control Manager [7001] - The McAfee Firewall Core Service service depends on the McAfee Validation Trust Protection Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:10 PM, Error: Service Control Manager [7001] - The McAfee Anti-Spam Service service depends on the McAfee Firewall Core Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The Workstation service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The TCP/IP NetBIOS Helper service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The SMB MiniRedirector Wrapper and Engine service depends on the Redirected Buffering Sub Sysytem service which failed to start because of the following error: A device attached to the system is not functioning.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The SMB 2.0 MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The SMB 1.x MiniRedirector service depends on the SMB MiniRedirector Wrapper and Engine service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The Network Store Interface Service service depends on the NSI proxy service driver. service which failed to start because of the following error: A device attached to the system is not functioning.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The Network Location Awareness service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The McAfee Validation Trust Protection Service service depends on the McAfee Inc. mfehidk service which failed to start because of the following error: A device attached to the system is not functioning.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The McAfee Personal Firewall service depends on the Windows Firewall service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The IP Helper service depends on the Network Store Interface Service service which failed to start because of the following error: The dependency service or group failed to start.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The DNS Client service depends on the NetIO Legacy TDI Support Driver service which failed to start because of the following error: A device attached to the system is not functioning.
6/6/2011 10:05:09 PM, Error: Service Control Manager [7001] - The DHCP Client service depends on the Ancillary Function Driver for Winsock service which failed to start because of the following error: A device attached to the system is not functioning.
.
==== End Of File ===========================

Standing by for further instructions....going well so far!

 

[Bobbye]

You have way too many toolbars, too many browser helper objects and you are running several programs that put you at risk. I will address these in time.

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESETOnlineScan
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  [o] Click on Posted Image to download the ESET Smart Installer. Save it to your desktop.
  [o] Double click on the
  
  on your desktop.
• Check 'Yes I accept terms of use.'
• Click Start button
• Accept any security warnings from your browser.
  
  
• Uncheck 'Remove found threats'
• Check 'Scan archives/
• Leave remaining settings as is.
• Press the Start button.
• ESET will then download updates for itself, install itself, and begin scanning your computer. Please wait for the scan to finish.
• When the scan completes, press List of found threats
• Push Export of text file and save the file to your desktop using a unique name, such as ESETScan. Paste this log in your next reply.
• Push the Back button
• Push Finish

NOTE: If no malware is found then no log will be produced. Let me know if this is the case.
=====================================
Please note: If you have Combofix on the desktop already, please uninstall it. Then download the current version and do the scan: Uninstall directions, if needed

• Click START> then RUN
• Now type Combofix /Uninstall in the runbox and click OK. Note the space between the X and the U, it needs to be there.

--------------------------------------
Download Combofix from HERE or HEREhttp://www.forospyware.com/sUBs/ComboFix.exe and save to the desktop

• Double click combofix.exe & follow the prompts.
• ComboFix will check to see if the Microsoft Windows Recovery Console is installed. It is recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode if needed.
  **Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
• Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:
  
  
• .Click on Yes, to continue scanning for malware
• .If Combofix asks you to update the program, allow
• .Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• .Close any open browsers.
• .Double click combofix.exe
  
  & follow the prompts to run.
• When the scan completes , a report will be generated-it will open a text window. Please paste the C:\ComboFix.txt in next reply..

Re-enable your Antivirus software.

Note 1:Do not mouse-click Combofix's window while it is running. That may cause it to stall.
Note 2: ComboFix may reset a number of Internet Explorer's settings, including making I-E the default browser.
Note 3: Combofix prevents autorun of ALL CD, floppy and USB devices to assist with malware removal & increase security. If this is an issue or makes it difficult for you -- please tell your helper.
Note 4: CF disconnects your machine from the internet. The connection is automatically restored before CF completes its run. If CF runs into difficulty and terminates prematurely, the connection can be manually restored by restarting your machine.