FRST Fixlist
Please run the following:
Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below. (To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and select Paste). Save it on the flashdrive as fixlist.txt
start
C:\Windows\Installer\{ce3b5d36-073c-3953-74bf-7320aefdd26b}
C:\Users\David\AppData\Local\{ce3b5d36-073c-3953-74bf-7320aefdd26b}
end
NOTICE: This script was written specifically for this user, for use on this particular machine. Running this on another machine may cause damage to your operating system
Now, please enter System Recovery Options then select Command Prompt.
Run FRST and press the Fix button just once and wait.
The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply.
Now restart, let it boot normally and tell me how it went.
ComboFix
Please download
ComboFix by sUBs
From BleepingComputer.com
Please save the file to your Desktop, but rename it first to svchost.exe
Important information about ComboFix
Before the download:
- Please copy and paste these instructions to Notepad and save to your Desktop, or print them - for easier access.
- It is important to rename ComboFix before the download.
- Please do not rename ComboFix to other names, but only the one indicated.
After the download:
- Close any open browsers.
- Very Important: Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results". Please visit here if you don't know how.
- WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
- Please do not attempt to re-connect your machine back to the Internet until ComboFix has completely finished.
- If there is no Internet connection after running ComboFix, then restart your computer to restore back your connection.
Running ComboFix:
- Double click on svchost.exe & follow the prompts.
- It will attempt to install the Recovery Console:
- When ComboFix finishes, it will produce a report for you.
- Please post the "C:\Combo-Fix.txt" in your next reply.
Troubleshooting ComboFix
Safe Mode:
If you still cannot get ComboFix to run, try booting into Safe Mode, and run it there.
(To boot into Safe Mode, tap F8 after BIOS, and just before the Windows
logo appears. A list of options will appear, select "Safe Mode.")
Re-downloading:
If this doesn't work either, try the same method (above method), but try to download it again, except name
ComboFix.exe to iexplore.exe, explorer.exe, or winlogon.exe.
Malware is known for blocking all "user" processes, except for its whitelist of system important processes such as iexplore.exe, explorer.exe, winlogon.exe.
