Help on removing PC-Antispyware
- Thread starter krptx
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Blind Dragon
Posts: 3,774 +4
Update your Java Runtime Environment
If for some reason you couldn't update through the above instructions.
Disable Teatimer
Malwarebytes' Anti-Malware
Combofix
Combofix will automatically save the log file to C:\combofix.txt
- First try going to Start -> Control Panel -> double click Java
- Select the Update Tab at the top of the Java console
- Click the Check for Updates button at the bottom
- If it finds the newer version (Java 6 Update 5) Follow the on screen instructions
- After it installs the newest version Go back to Control Panel -> Add/remove programs
- Uninstall any older versions of Java
If for some reason you couldn't update through the above instructions.
- Click the following link
Java Runtime Environment 6 Update 5 - The 4th option down is the one you want (click Download)
- Check the box to agree to terms of service
- Check the box for your operating system and click 'Download selected'at the bottom
- After the install Go to Start-> Control Panel-> add/remove programs (Programs and features), and uninstall any old versions
- Navigate to C:\programfiles\Java -> delete any subfolders except the jre1.6.0_05 folder
Disable Teatimer
- Right click the Spybot -SD Resident Icon located in your system tray, Select Exit Spybot - S&D Resident
- Open Spybot S&D
- Click on Mode at the top and make sure that Advanced is checked
- Expand the Tools tab in the left pane
- Single click on the Resident Icon also in the left pane
- Uncheck Resident "TeaTimer" (Protection of over-all system settings) Active
- Close spybot
Malwarebytes' Anti-Malware
- Please download Malwarebytes' Anti-Malware to your desktop.
- Double-click mbam-setup.exe and follow the prompts to install the program.
- At the end, be sure a checkmark is placed next to
- Update Malwarebytes' Anti-Malware
- and Launch Malwarebytes' Anti-Malware
- then click Finish.
- If an update is found, it will download and install the latest version.
- Once the program has loaded, select Perform full scan, then click Scan.
- When the scan is complete, click OK, then Show Results to view the results.
- Be sure that everything is checked, and click Remove Selected.
- When completed, a log will open in Notepad. please copy and paste the log into your next reply
- If you accidently close it, the log file is saved here and will be named like this:
- C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt
Combofix
- Download Combofix to your desktop.
- Double click combofix.exe & follow the prompts.
- A window will open with a warning.
- When the scan completes it will open a text window. Please attach that log back here together with a fresh HJT log.
Combofix will automatically save the log file to C:\combofix.txt
Blind Dragon
Posts: 3,774 +4
CFScript
Open notepad and copy/paste the text in the code box below into it:
NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
Also ..
Pay particular attention to this :-
Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
Save this as CFScript.txt
Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.
This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
Download and Run ATF Cleaner
Download ATF Cleaner by Atribune to your desktop.
Double-click ATF Cleaner.exe to open it.
Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.
Firefox or Opera:
Click Firefox or Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program.
Run Kaspersky Online AV Scanner
Order to use it you have to use Internet Explorer.
Go to Kaspersky and click the Accept button at the end of the page.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
Open notepad and copy/paste the text in the code box below into it:
NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
Also ..
Pay particular attention to this :-
Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
Save this as CFScript.txt
Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.
This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply together with a fresh HJT log.
Download and Run ATF Cleaner
Download ATF Cleaner by Atribune to your desktop.
Double-click ATF Cleaner.exe to open it.
Under Main choose:
Windows Temp
Current User Temp
All Users Temp
Cookies
Temporary Internet Files
Prefetch
Java Cache
*The other boxes are optional*
Then click the Empty Selected button.
Firefox or Opera:
Click Firefox or Opera at the top and choose: Select All
Click the Empty Selected button.
NOTE: If you would like to keep your saved passwords, please click NO at the prompt.
Click Exit on the Main menu to close the program.
Run Kaspersky Online AV Scanner
Order to use it you have to use Internet Explorer.
Go to Kaspersky and click the Accept button at the end of the page.
Note for Internet Explorer 7 users: If at any time you have trouble with the accept button of the licence, click on the Zoom tool located at the right bottom of the IE window and set the zoom to 75 %. Once the license accepted, reset to 100%.
- Read the Requirements and limitations before you click Accept.
- Allow the ActiveX download if necessary.
- Once the database has downloaded, click Next.
- Click Scan Settings and change the "Scan using the following antivirus database" from standard to extended and then click OK.
- Click on "My Computer"
- When the scan has completed, click Save Report As...
- Enter a name for the file in the Filename: text box and then click the down arrow to the right of Save as type: and select text file (*.txt)
- Click Save - by default the file will be saved to your Desktop, but you can change this if you wish.
Blind Dragon
Posts: 3,774 +4
Kaspersky shows clean, but I still see one that we are going to upload, I know AVG has definition for it already, so we won't upload it.
First - Run Norton Removal Tool
http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
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Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components :
You might want to copy and paste these instructions into a notepad file, and save it to your desktop. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into Safe Mode
Run Hijackthis and Select Do A System Scan Only
Put a check mark next to the following entries:
O4 - HKLM\..\Policies\Explorer\Run: [a4khHhJaA5] C:\WINDOWS\TEMP\win11D.exe
Select Fix Checked
Close Hijackthis
Show hidden files through windows explorer
Use Windows Explorer to navigate to and delete the following File:
File:
C:\WINDOWS\TEMP\win11D.exe <-This File
Restart your computer into normal mode
Run a new scan with Hijackthis and attach the log
First - Run Norton Removal Tool
http://www.majorgeeks.com/Norton_Removal_Tool_SymNRT_d4749.html
----------------------------------------------------------------------------------------------------------
Viewpoint Manager is considered as foistware instead of malware since it is installed without user's approval but doesn't spy or do anything "bad". This may change, read Viewpoint to Plunge Into Adware.
I recommend that you remove the Viewpoint products; however, decide for yourself. To uninstall the the Viewpoint components :
- Click Start, point to Settings, and then click Control Panel.
- In Control Panel, double-click Add or Remove Programs.
- In Add or Remove Programs, highlight >>Viewpoint component<< , click Remove.
How to prevent it from being recreated every time you run the AOL software:- Open AOL
- Go to Help on the toolbar
- Select About AOL
- Hit Ctrl D and a secret panel can be accessed which will allow you to disable all desktop and IM features associated with Viewpoint.
You might want to copy and paste these instructions into a notepad file, and save it to your desktop. Then you can have the file open in safe mode, so you can follow the instructions easier.
Boot into Safe Mode
- Restart your computer and start pressing the F8 key on your keyboard.
- Select the Safe Mode option when the Windows Advanced Options menu appears, and then press ENTER.
Run Hijackthis and Select Do A System Scan Only
Put a check mark next to the following entries:
O4 - HKLM\..\Policies\Explorer\Run: [a4khHhJaA5] C:\WINDOWS\TEMP\win11D.exe
Select Fix Checked
Close Hijackthis
Show hidden files through windows explorer
- Access Windows Explorer by clicking Start, point to All Programs, Accesories, and then click Windows Explorer. Or hold the windows key and press E
- On the Tools menu in Windows Explorer, click Folder Options.
- Click the View tab.
- Under Hidden files and folders, click Show hidden files and folders and Turn Hide protected operating system files off.
Use Windows Explorer to navigate to and delete the following File:
File:
C:\WINDOWS\TEMP\win11D.exe <-This File
Restart your computer into normal mode
Run a new scan with Hijackthis and attach the log
Blind Dragon
Posts: 3,774 +4
I think we already removed but want to be sure so lets do this:
CFScript
Open notepad and copy/paste the text in the code box below into it:
NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
Also ..
Pay particular attention to this :-
Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
Save this as CFScript.txt
Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.
This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply
-------------------------------------------------------------------------------------------------
Uninstall Combofix
* Click START then RUN
* Now type Combofix /u in the runbox
* Make sure there's a space between Combofix and /u
* Then hit Enter.
* The above procedure will:
* Delete the following:
* ComboFix and its associated files and folders.
* Reset the clock settings.
* Hide file extensions, if required.
* Hide System/Hidden files, if required.
* Set a new, clean Restore Point.
-----------------------------------------------------------------------
Cleanup using OTMoveit2 by OldTimer
Now we can clear out the rest of the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if launched accidentally.
Download OTMoveIt2 by OldTimer OTMoveIt2.exe and place it on your desktop.
1. Double click OTMoveIt2.exe to launch it.
If using Vista Right-Click OTMoveIt and choose Run As Administrator
2. Click on the CleanUp! button.
3. OTMoveIt2 will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access.
4. Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
* When finished exit out of OTMoveIt2
Set correct settings for files
clear system restore points
General Recommendations
here are some additional utilities that will enhance your safety
CFScript
Open notepad and copy/paste the text in the code box below into it:
NOTE* make sure to only highlight and copy what is inside the quote box nothing out side of it.
Also ..
Pay particular attention to this :-
Make sure the word File:: is on the first line of the text file you save (no blank line above it, & no space in front of it)
Save this as CFScript.txt
Then drag the CFScript.txt into ComboFix.exe as you see in the screenshot below.
This will start ComboFix again. After reboot, (in case it asks to reboot), post the contents of Combofix.txt in your next reply
-------------------------------------------------------------------------------------------------
Uninstall Combofix
* Click START then RUN
* Now type Combofix /u in the runbox
* Make sure there's a space between Combofix and /u
* Then hit Enter.
* The above procedure will:
* Delete the following:
* ComboFix and its associated files and folders.
* Reset the clock settings.
* Hide file extensions, if required.
* Hide System/Hidden files, if required.
* Set a new, clean Restore Point.
-----------------------------------------------------------------------
Cleanup using OTMoveit2 by OldTimer
Now we can clear out the rest of the programs we've been using to clean up your computer, they are not suitable for general malware removal and could cause damage if launched accidentally.
Download OTMoveIt2 by OldTimer OTMoveIt2.exe and place it on your desktop.
1. Double click OTMoveIt2.exe to launch it.
If using Vista Right-Click OTMoveIt and choose Run As Administrator
2. Click on the CleanUp! button.
3. OTMoveIt2 will download a list from the Internet, if your firewall or other defensive programs alerts you, allow it access.
4. Click YES at the next prompt (list downloaded, Do you want to begin cleanup process?)
* When finished exit out of OTMoveIt2
Set correct settings for files
- Click Start > My Computer > Tools menu (at top of page) > Folder Options > View tab.
- Under "Hidden files and folders" if necessary select Do not show hidden files and folders.
- If unchecked please check Hide protected operating system files (Recommended)
- If necessary check "Display content of system folders"
- If necessary Uncheck Hide file extensions for known file types.
- Click OK
clear system restore points
This is a good time to clear your existing system restore points and establish a new clean restore point:- Go to Start > All Programs > Accessories > System Tools > System Restore
- Select Create a restore point, and Ok it.
- Next, go to Start > Run and type in cleanmgr
- Select the More options tab
- Choose the option to clean up system restore and OK it.
General Recommendations
- Use an AntiVirus Software - It is very important that your computer has an anti-virus software running on your machine. This alone can save you a lot of trouble with malware in the future.
See this link for a listing of some online & their stand-alone antivirus programs:
Virus, Spyware, and Malware Protection and Removal Resources
- Update your AntiVirus Software - It is imperitive that you update your Antivirus software at least once a week (Even more if you wish). If you do not update your antivirus software then it will not be able to catch any of the new variants that may come out.
- Use a Firewall - I can not stress how important it is that you use a Firewall on your computer. Without a firewall your computer is succeptible to being hacked and taken over. I am very serious about this and see it happen almost every day with my clients. Simply using a Firewall in its default configuration can lower your risk greatly.
For a tutorial on Firewalls and a listing of some available ones see the link below:
Understanding and Using Firewalls
- Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.
- Install Spybot - Search and Destroy - Install and download Spybot - Search and Destroy with its TeaTimer option. This will provide realtime spyware & hijacker protection on your computer alongside your virus protection. You should also scan your computer with program on a regular basis just as you would an antivirus software.
A tutorial on installing & using this product can be found here:
Using Spybot - Search & Destroy to remove Spyware , Malware, and Hijackers
- Install Ad-Aware - Install and download Ad-Aware. ou should also scan your computer with program on a regular basis just as you would an antivirus software in conjunction with Spybot.
A tutorial on installing & using this product can be found here:
Using Ad-aware to remove Spyware, Malware, & Hijackers from Your Computer
- Install SpywareBlaster - SpywareBlaster will added a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.
A tutorial on installing & using this product can be found here:
Using SpywareBlaster to protect your computer from Spyware and Malware
- Update all these programs regularly - Make sure you update all the programs I have listed regularly. Without regular updates you WILL NOT be protected when new malicious programs are released.
here are some additional utilities that will enhance your safety
- IE/Spyad <= IE/Spyad places over 4000 websites and domains in the IE Restricted list which will severely impair attempts to infect your system. It basically prevents any downloads (Cookies etc) from the sites listed, although you will still be able to connect to the sites.
- MVPS Hosts file <= The MVPS Hosts file replaces your current HOSTS file with one containing well know ad sites etc. Basically, this prevents your coputer from connecting to those sites by redirecting them to 127.0.0.1 which is your local computer
- Google Toolbar <= Get the free google toolbar to help stop pop up windows.
- Winpatrol <= Download and install the free version of Winpatrol. a tutorial for this product is located here:
Using Winpatrol to protect your computer from malicious software
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