Well, it looks like I'm going to be the millionth poster with the same problem. Thank you so much for your incredible service! Hopefully you guys can help me. I seem to have picked up some malware. I actually brought my computer into the shop to be fixed today, and they claimed they got rid of the problem. Of course they didn't, so time to take matters into my own hands! I followed your 8 steps, and I've attached the logs. Please let me know if there's any other info you need in order to diagnose my issue. Thanks again!