Help with HP

[zag1402]

Hi all well a work colleague asked me to have a look at his new hp pavilion dv6
when you start it up it goes to primary hard disk self test gets to 3% then hangs ??
if i put it in the dock on my pc it says that partition is not formated
so what can i do and what is the problem

 

[zag1402]

i had a bit of a look online and the word is that this laptop has cooling issues
now i can get to f8 and the starting windows logo comes up and that is it
what do you all think please help me

 

[Leeky]

If its "new" it needs returning to the manufacturer. Not being funny, but you touching the internals is going to invalid your friends warranty!