Help with WD external drive

By zag1402 ยท 4 replies
Mar 27, 2011
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  1. hi all
    ok so basically i have a wd external drive it was unpluged by mistake
    now it will not opperate on the pc it was on but if i plug it in to the laptop it works ok ???
    what can i do to fix this
     
  2. zag1402

    zag1402 TS Rookie Topic Starter Posts: 26

    Still trying to get this sorted, does anyone have any ideas/thoughts on how to be able to get things up and working right again???
     
  3. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Have you checked first in device manager? Are you seeing a disk drive appear/disappear in DevMgr as you plug/unplug the cable (does device manager detect it?)

    See if this might help [post=875300]How to Cleanup and Remove old USB Storage Drivers[/post]
     
  4. zag1402

    zag1402 TS Rookie Topic Starter Posts: 26

    thanks for your replt, just checked on device manager WDsmartware comes up, and then displays *the application has encountered an unexpected error*, but when I plug it into the laptop it comes up okay.
     
  5. LookinAround

    LookinAround Ex Tech Spotter Posts: 6,491   +184

    Here's a few thoughts and related links i found

    1. Uninstall old USB storage drivers (per link in my last post)

    2. Uninstall WDSmartware from your machine see HERE . (that App error message probably means the current install is corrupt)

    3. There's also a new firmware version for the WD drive HERE (just released 3/2011)

    Also take a look HERE about reinstalling (if you really want WDSmartware or if you want it. I don't know anything about it, myself)
     

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