Houston we have problem No Anti Virus Program will download to my computer!

By edwardx7
Jul 21, 2011
  1. I have a virus in my computer I think its a rootkit but not sure,no anti-virus program will download to my computer. Firefox keeps freezing up and not responding and reporting script errors. Everytime I delete it and download it again it still behaves the same way. I know my computer needs a deep clean to remove temp files and cookies to free up memory bu not even Windows delete temp files,cookies and browsing history is doing the trick. I believe I need remote services that my ISP is providing and I cannot afford Im desperate for help here I have done everything I know to do without spending money I dont have.
  2. Bobbye

    Bobbye Helper on the Fringe Posts: 16,334   +36

    Does this computer belong to someone erlse? Why was there no antivirus program on it? Go ahead and do your 'deep cleaning.' There is no need to have to scan all the files that should have been removed.

    You may have to download the programs to a flash drive, then connect it to the problem system to run the programs.
    After you finish that cleaning and uninstalling:

    If you would like us to check the system for malware, please follow the steps in the Preliminary Virus and Malware Removal thread HERE.

    NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

    When you have finished, leave the logs for review in your next reply .
    NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.
    My Guidelines: please read and follow:
    • Be patient. Malware cleaning takes time and I am also working with other members while I am helping you.
    • Read my instructions carefully. If you don't understand or have a problem, ask me.
    • If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
    • Follow the order of the tasks I give you. Order is crucial in cleaning process.
    • File sharing programs should be uninstalled or disabled during the cleaning process..
    • Observe these:
      [o] Don't use any other cleaning programs or scans while I'm helping you.
      [o] Don't use a Registry cleaner or make any changes in the Registry.
      [o] Don't download and install new programs- except those I give you.
    • Please let me know if there is any change in the system.
    If I have not replied for 2 days, you can send me a PM reminder. Include the URL of your thread. Please do not send me a PM to tell me your logs are up.
    If I don't get a reply from you in 5 days, the thread will be closed. If your problem persist, you can send a PM to reopen it.
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