Inactive How do I remove unknown New Heur_PE virus?

[bobby brown]

I have been having trouble with my computer for ages.

I was using AVG (which sux by the way) for a while. Never did me any good.

I recently installed BullGuard. On the first scan, it found multiple hacker.tools, and treated them.

I found nothing else on my computer by using either, malwarebytes, ad-aware or Bullguard.

My computer was still not running as smooth as I'd like it to, so I have just run the Eset Online scanner, while my computer was in SafeMode.
I unticked the box which lets it automatically remove whatever it finds.

It has found two unknown New Heur_PE virus's, one in C:\Windows\System32\ezShellStart.exe AND one in C:\Windows\SysWOW64\ezShellStart.exe

I know these are worm like virus's but I do not know exactly how to get rid of them.

Can anyone Help?

It will be much appreciated.

 

[Broni]

Welcome aboard

Please, complete all steps listed here: https://www.techspot.com/community/...lware-removal-preliminary-instructions.58138/
Make sure, you PASTE all logs. If some log exceeds 50,000 characters post limit, split it between couple of replies.
Attached logs won't be reviewed.

Please, observe following rules:

• Read all of my instructions very carefully. Your mistakes during cleaning process may have very serious consequences, like unbootable computer.
• If you're stuck, or you're not sure about certain step, always ask before doing anything else.
• Please refrain from running any tools, fixes or applying any changes to your computer other than those I suggest.
• Never run more than one scan at a time.
• Keep updating me regarding your computer behavior, good, or bad.
• The cleaning process, once started, has to be completed. Even if your computer appears to act better, it may still be infected. Once the computer is totally clean, I'll certainly let you know.
• If you leave the topic without explanation in the middle of a cleaning process, you may not be eligible to receive any more help in malware removal forum.
• I close my topics if you have not replied in 5 days. If you need more time, simply let me know. If I closed your topic and you need it to be reopened, simply PM me.

 

[Broni]

Please download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

If normal mode still doesn't work, run the tool from safe mode.

When the scan is done Notepad will open with rKill log.
Post it in your next reply.

NOTE. rKill.txt log will also be present on your desktop.

===============================

Download aswMBR to your desktop.
Double click the aswMBR.exe to run it.
If you see this question: Would you like to download latest Avast! virus definitions?" say "Yes".
Click the "Scan" button to start scan.
On completion of the scan click "Save log", save it to your desktop and post in your next reply.

NOTE. aswMBR will create MBR.dat file on your desktop. This is a copy of your MBR. Do NOT delete it.

 

[bobby brown]

As before, logs below:


Rkill 2.2.1 by Lawrence Abrams (Grinler)
http://www.bleepingcomputer.com/
Copyright 2008-2012 BleepingComputer.com
More Information about Rkill can be found at this link:
http://www.bleepingcomputer.com/forums/topic308364.html

Program started at: 08/20/2012 03:27:02 AM in x64 mode.
Windows Version: Windows Vista

Checking for Windows services to stop.

* No malware services found to stop.

Checking for processes to terminate.

* No malware processes found to kill.

Checking Registry for malware related settings.

* Explorer Policy Removed: NoActiveDesktopChanges [HKLM]

Backup Registry file created at:
C:\Users\CrazyHorse\Desktop\rkill\rkill-08-20-2012-03-27-07.reg

Resetting .EXE, .COM, & .BAT associations in the Windows Registry.
* HKLM\Software\Classes\.exe\shell found and deleted!


Performing miscellaneous checks.

* No issues found.

Checking Windows Service Integrity:

* AppMgmt [Missing Service]
* CscService [Missing Service]
* Fax [Missing Service]
* UmRdpService [Missing Service]
* wbengine [Missing Service]
* gpsvc => %windir%\system32\svchost.exe -k GPSvcGroup [Incorrect ImagePath]
* atapi => \SystemRoot\system32\drivers\atapi.sys [Incorrect ImagePath]
* Processor => system32\DRIVERS\processr.sys [Incorrect ImagePath]

Searching for Missing Digital Signatures:
* No issues found.

Program finished at: 08/20/2012 03:27:13 AM
Execution time: 0 hours(s), 0 minute(s), and 10 seconds(s)


_____________________________________________________________________________________________________


aswMBR version 0.9.9.1665 Copyright(c) 2011 AVAST Software
Run date: 2012-08-20 03:30:31
-----------------------------
03:30:31.439 OS Version: Windows x64 6.0.6002 Service Pack 2
03:30:31.439 Number of processors: 4 586 0x203
03:30:31.439 ComputerName: CRAZYHORSE-PC UserName: CrazyHorse
03:30:34.291 Initialize success
03:33:19.057 AVAST engine defs: 12081900
03:33:43.047 Disk 0 (boot) \Device\Harddisk0\DR0 -> \Device\00000054
03:33:43.050 Disk 0 Vendor: ST350041 HP22 Size: 476940MB BusType: 3
03:33:43.069 Disk 0 MBR read successfully
03:33:43.072 Disk 0 MBR scan
03:33:43.081 Disk 0 unknown MBR code
03:33:43.085 Disk 0 Partition 1 80 (A) 07 HPFS/NTFS NTFS 461515 MB offset 63
03:33:43.126 Disk 0 Partition 2 00 07 HPFS/NTFS NTFS 15421 MB offset 945184275
03:33:43.181 Disk 0 scanning C:\Windows\system32\drivers
03:33:58.273 Service scanning
03:34:22.885 Modules scanning
03:34:22.895 Disk 0 trace - called modules:
03:34:22.918 ntoskrnl.exe CLASSPNP.SYS disk.sys acpi.sys storport.sys hal.dll nvstor64.sys
03:34:22.923 1 nt!IofCallDriver -> \Device\Harddisk0\DR0[0xfffffa8004f023e0]
03:34:22.930 3 CLASSPNP.SYS[fffffa6000969c33] -> nt!IofCallDriver -> [0xfffffa8003f79e40]
03:34:22.937 5 acpi.sys[fffffa6000814fde] -> nt!IofCallDriver -> \Device\00000054[0xfffffa8003f74060]
03:34:41.692 AVAST engine scan C:\Windows
03:34:44.328 AVAST engine scan C:\Windows\system32
03:39:37.114 AVAST engine scan C:\Windows\system32\drivers
03:40:03.224 AVAST engine scan C:\Users\CrazyHorse
03:53:32.887 AVAST engine scan C:\ProgramData
03:56:27.086 Scan finished successfully
03:57:40.260 Disk 0 MBR has been saved successfully to "C:\Users\CrazyHorse\Desktop\MBR.dat"
03:57:40.271 The log file has been saved successfully to "C:\Users\CrazyHorse\Desktop\aswMBR.log"

 

[Broni]

I don't see much so far...

Please download ComboFix from Here, Here or Here to your Desktop.

**Note: In the event you already have Combofix, this is a new version that I need you to download. It is important that it is saved directly to your desktop**

• Never rename Combofix unless instructed.
• Close any open browsers.
• Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
• Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results".
• Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don't know how to disable it, please ask.
• Close any open browsers.
• WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
• Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
• If there is no internet connection after running Combofix, then restart your computer to restore back your connection.
• Double click on combofix.exe & follow the prompts.

• 
  NOTE1. If Combofix asks you to install Recovery Console, please allow it.
  NOTE 2. If Combofix asks you to update the program, always do so.

• When finished, it will produce a report for you.
• Please post the "C:\ComboFix.txt"

**Note 1: Do not mouseclick combofix's window while it's running. That may cause it to stall
**Note 2 for AVG and CA Internet Security (Total Defense Internet Security) users: ComboFix will not run until AVG/CA Internet Security is uninstalled as a protective measure against the anti-virus. This is because AVG/CA Internet Security "falsely" detects ComboFix (or its embedded files) as a threat and may remove them resulting in the tool not working correctly which in turn can cause "unpredictable results". Since AVG/CA Internet Security cannot be effectively disabled before running ComboFix, the author recommends you to uninstall AVG/CA Internet Security first.
Use AppRemover to uninstall it: https://www.techspot.com/downloads/5514-appremover.html
We can reinstall it when we're done with CF.
**Note 3: If you receive an error "Illegal operation attempted on a registery key that has been marked for deletion", restart computer to fix the issue.
**Note 4: Some infections may take some significant time to be cured. As long as your computer clock is running Combofix is still working. Be patient.


Make sure, you re-enable your security programs, when you're done with Combofix.

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

NOTE.
If, for some reason, Combofix refuses to run, try the following...

Delete Combofix file, download fresh one, but rename combofix.exe to your_name.exe BEFORE saving it to your desktop.
Do NOT run it yet.
Download Rkill (courtesy of BleepingComputer.com) to your desktop.
There are 2 different versions. If one of them won't run then download and try to run the other one.
You only need to get one of these to run, not all of them. You may get warnings from your antivirus about this tool, ignore them or shutdown your antivirus.

rKill.exe: http://www.bleepingcomputer.com/download/rkill/dl/10/
iExplore.exe (renamed rKill.exe): http://www.bleepingcomputer.com/download/rkill/dl/11/

Restart computer in safe mode

• Double-click on the Rkill desktop icon to run the tool.
• If using Vista or Windows 7 right-click on it and choose Run As Administrator.
• A black DOS box will briefly flash and then disappear. This is normal and indicates the tool ran successfully.
• If not, delete the file, then download and use the one provided in Link 2.
• Do not reboot until instructed.
• If the tool does not run from any of the links provided, please let me know.

When the scan is done Notepad will open with rKill.txt log.
NOTE. rKill.txt log will also be present on your desktop.

Once you've gotten one of them to run, immediately run your_name.exe by double clicking on it.

IF you had to run rKill post BOTH logs, rKill.txt and Combofix.txt.

 

[Broni]

Nothing malicious there and it looks like ezShellStart.exe is a false positive: https://www.google.com/search?as_qd...n-US:official&client=firefox-beta&channel=rcs

You're good to go.

 

[bobby brown]

Excellent Broni.

Thanks mate (y)

 

[Broni]

You're very welcome