I don't know if what I have is a virus. I am having trouble updating all my software, from itunes to avira. I can't access the itunes store I keep getting errors telling me to check my internet connection. But I am having no problem accessing the internet. Certain online games are also not connecting to their servers even though on other computers in my house they have no problem. I followed the "8 steps" but couldn't update Malwarebytes or SuperAnti Spyware. I also couldn't get java to run on my computer. I kept getting an error message. I tried turning off my firewall still no success. Hopefully it simple and I am just not realizing it. But I appreciate the help. Thank You.