Inactive I think Parents' laptop has had virus - freezes and windows update errors

Hi, sorry, yes I'm still with you. ESET didn't find any threats but I'm afraid the problems still persist. I tried Windows update and it ground to a halt which required turning off at the switch.

Interestingly, it says
'most recent search for updates: never' 'updates were installed: never'
 
Download Windows Repair (All in One) from this site

Install the program then run it.

NOTE 1. In Windows Vista, 7 and 8 right click on the program, click "Run As Administrator".
NOTE 2. Disable your antivirus program before running Windows Repair.

Go to Step 2 and click on Check button next to 1. See If Check Disk Is Needed.
If the tool that the Check Disk is needed click on Do It button next to 2. Check Disk.
In that case make sure you restart computer.

p22004342.gif



Once the above is done go to Step 3 and allow it to run System File Check by clicking on Do It button:

p22004343.gif



Go to Step 4 and under "System Restore" click on Create button:

p22004346.gif



Go to Start Repairs tab and click Start button.

Leave all checkmarks as they're.
NOTE for Windows 8 users. Reset Registry Permissions is NOT checked by design.

Click on Start button.

p22004347.gif


Post Windows Repair log which is located in the following folder:
64-bit systems - C:\Program Files (x86)\Tweaking.com\Windows Repair (All in One)\Logs
32-bit systems - C:\Program Files\Tweaking.com\Windows Repair (All in One)\Logs
 
System Variables
--------------------------------------------------------------------------------
OS: Windows 7 Home Premium
OS Architecture: 64-bit
OS Version: 6.1.7601
OS Service Pack: Service Pack 1
Computer Name: ADMIN-PC
Windows Drive: C:\
Windows Path: C:\Windows
Current Profile: C:\Users\Trevor Askew
Current Profile SID: S-1-5-21-4255193790-3205643669-3380781601-1004
Current Profile Classes: S-1-5-21-4255193790-3205643669-3380781601-1004_Classes
Profiles Location: C:\Users
Profiles Location 2: C:\Windows\ServiceProfiles
Local Settings AppData: C:\Users\Trevor Askew\AppData\Local
--------------------------------------------------------------------------------

System Information
--------------------------------------------------------------------------------
System Up Time: 0 Days 00:21:16

Process Count: 28
Commit Total: 958.69 MB
Commit Limit: 5.46 GB
Commit Peak: 1.01 GB
Handle Count: 6988
Kernel Total: 319.73 MB
Kernel Paged: 270.97 MB
Kernel Non Paged: 48.76 MB
System Cache: 1.92 GB
Thread Count: 380
--------------------------------------------------------------------------------

Memory Before Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 2.73 GB
Memory Used: 909.32 MB(32.4979%)
Memory Avail.: 1.84 GB
--------------------------------------------------------------------------------

Cleaning Memory Before Starting Repairs...

Memory After Cleaning with CleanMem
--------------------------------------------------------------------------------
Memory Total: 2.73 GB
Memory Used: 710.21 MB(25.3821%)
Memory Avail.: 2.04 GB
--------------------------------------------------------------------------------

Starting Repairs...
Start (06/04/2014 14:51:04)

01 - Reset Registry Permissions 01/03
HKEY_CURRENT_USER & Sub Keys
Start (06/04/2014 14:51:05)
Running Repair Under Current User Account
Done (06/04/2014 14:51:10)

01 - Reset Registry Permissions 02/03
HKEY_LOCAL_MACHINE & Sub Keys
Start (06/04/2014 14:51:10)
Running Repair Under Current User Account
Done (06/04/2014 14:52:29)

01 - Reset Registry Permissions 03/03
HKEY_CLASSES_ROOT & Sub Keys
Start (06/04/2014 14:52:29)
Running Repair Under Current User Account
Done (06/04/2014 15:02:57)

03 - Register System Files
Start (06/04/2014 15:02:57)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:03:40)

04 - Repair WMI
Start (06/04/2014 15:03:40)
Running Repair Under Current User Account
Done (06/04/2014 15:04:56)

05 - Repair Windows Firewall
Start (06/04/2014 15:04:56)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:05:33)

06 - Repair Internet Explorer
Start (06/04/2014 15:05:33)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:06:55)

07 - Repair MDAC/MS Jet
Start (06/04/2014 15:06:55)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:07:20)

08 - Repair Hosts File
Start (06/04/2014 15:07:20)
Running Repair Under Current User Account
Done (06/04/2014 15:07:22)

09 - Remove Policies Set By Infections
Start (06/04/2014 15:07:22)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:07:27)

11 - Repair Icons
Start (06/04/2014 15:07:27)
Running Repair Under Current User Account
Done (06/04/2014 15:07:29)

12 - Repair Winsock & DNS Cache
Start (06/04/2014 15:07:29)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:07:42)

14 - Repair Proxy Settings
Start (06/04/2014 15:07:42)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:07:47)

16 - Repair Windows Updates
Start (06/04/2014 15:07:47)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:23)

17 - Repair CD/DVD Missing/Not Working
Start (06/04/2014 15:08:23)
iTunes not found, not applying UpperFilters iTunes Reg Key
Done (06/04/2014 15:08:23)

18 - Repair Volume Shadow Copy Service
Start (06/04/2014 15:08:23)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:32)

20 - Repair MSI (Windows Installer)
Start (06/04/2014 15:08:32)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:41)

22.01 - Repair bat Association
Start (06/04/2014 15:08:41)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:45)

22.02 - Repair cmd Association
Start (06/04/2014 15:08:46)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:50)

22.03 - Repair com Association
Start (06/04/2014 15:08:50)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:55)

22.04 - Repair Directory Association
Start (06/04/2014 15:08:55)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:08:59)

22.05 - Repair Drive Association
Start (06/04/2014 15:08:59)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:04)

22.06 - Repair exe Association
Start (06/04/2014 15:09:04)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:09)

22.07 - Repair Folder Association
Start (06/04/2014 15:09:09)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:13)

22.08 - Repair inf Association
Start (06/04/2014 15:09:13)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:18)

22.09 - Repair lnk (Shortcuts) Association
Start (06/04/2014 15:09:18)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:22)

22.10 - Repair msc Association
Start (06/04/2014 15:09:23)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:27)

22.11 - Repair reg Association
Start (06/04/2014 15:09:27)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:32)

22.12 - Repair scr Association
Start (06/04/2014 15:09:32)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:36)

23 - Repair Windows Safe Mode
Start (06/04/2014 15:09:36)
Running Repair Under Current User Account
Running Repair Under Current User Account
Done (06/04/2014 15:09:41)

24 - Repair Print Spooler
Start (06/04/2014 15:09:41)
Running Repair Under Current User Account
 
Alas, it still has the same problems. I just tried to access the logs from a normal boot up but windows explorer froze on me. I'm now back in safe mode again.
 
I forgot to say, there were a few error messages while the repair was being done one of which said "the remote procedure call failed"
 
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