Iertutil.dll not found

H

HarlequinPuppet

Posts: 16   +0
Hi, so between several family members they have managed to ruin another computer. They all deny doing things to it so I'm not sure what happened. All I know is that the following messages show on start up and do not go away:

bcmwltry.exe/explorer.exe - Unable to Locate Component
This application has failed to start because iertutil.dll was not found. Re-installing the application may fix this problem.

I try to open programs in task manager but it just freezes so I can do absolutely nothing with it. Is there anything I can try or will I need to do a clean install? I'm not even sure how to do it as it's actually a netbook so no cd.. And I'm guessing I won't be able to back up any data either?

Thanks in advance.
 
Boot the computer until you get the error, then hit ctrl/alt/del which will bring you to the desktop with taskmanager running. Click file/new task/cmd you will get the command window, then enter the following. (just click ok to each error message that pops up as you do this)
copy c:\windows\system32\dllcache\iertutil.dll c:\windows\system32
This will copy the iertutil.dll file to where it should be and windows will start fine. After starting a IE install box will appear, cancel that using taskmanager, the error is caused by an incorrect file deletion during the install of IE.
Or,
CTRL-ALT-DEL > File > New Task > Browse > Change "programs" to "all files" and navigate from there, as opposed using the command prompt option.
Or,
Take the HD out & slave it to another comp, then Copy & Paste iertutil into > C:\WINDOWS\system32\ on the faulty drive.
Put the drive back into the other comp, boot up & let it finish installing IE.
 
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Thank you so much Johnwm, that worked perfectly.
Also thank you for the link Tmagic. I'm sure that will come in handy in the future knowing my family lol. :)
 
"the application has failed to start because iertutil.dll was not found. Re-installi

I'm running Windows XP home on an Acer laptop and when I logged in today I got the following message:-

"the application has failed to start because iertutil.dll was not found. Re-installing the application may fix this problem"

I have looked at the solutions posted on the forum and tried the one recommended to Harlequin whereby you hit alt/cntrl/del as soon as the message appears and the windows task manager pane comes up OK however when I click on "File" I get "New Task (Run)" not "Command " so I run into a dead end there.

Likewise when I followed the other suggestion to start in safe mode I run into a dead end there.

Any suggestions please.

This has cost me 2 hours of time so far. Luckily I have another computer so that I can go here to get a solution

Thanks.

Robbie
 
Hey Robbie,
If the things in this thread didn't help you, how about doing a factory restore on the laptop?
 
Thanks TMagic, but what is a factory restore and how do you do it. ??

Here's what actually happens if I follow Johnwm's suggestions:-

1/ his 1st para suggestion takes me to file on the task manager pane which gives me
New Task (run) but nothing about cmd.

when I click on New Task (run) I get a window that has a heading "Create New Task" and a description which says "Type the name of a program, folder, etc etc and Windows will open it for you" In that pop-up pane I have the word "Open" with a subject line which through a drop down menu offers me C:\SUPPORT\TOOLS\SETUP.EXE or "C:\DocumentsandSetting\RobertThomas\StartMenu\Programs\Accesspries\System Tools\Internet Explorer (No Add-ons).lnk"
below which are the 3 buttons for OK CANCEL BROWSE
If I select either of the above and click OK I get a pop-up with the original iertutil.dll error message
So any ideas suggestions to what I am doing wrong to Johnwm's instructions ??

If I follow the suggestions in Johnwm's para 2 I get a Browse pane which comes up with ACER (C:) in a drop down window and displays a number of folders and files
Where should I be looking (is ACER (C:) the right area and what folder/file should I open and what do I do then??

Sorry to be so long winded but there is obviously a solution in Johnwm's instructions coz Harequin fixed his problem it's just that I"m not sure what to do when I reach the point above.

I don't like giving up and letting the computer beat me so I hope you can help me

Cheers,

Robbie T
 
"This application failed to start because iertutil.dll was not found. Re-installing t

Thanks TMagic, but what is a factory restore and how do you do it. ??

Here's what actually happens if I follow Johnwm's suggestions:-

1/ his 1st para suggestion takes me to file on the task manager pane which gives me
New Task (run) but nothing about cmd.

when I click on New Task (run) I get a window that has a heading "Create New Task" and a description which says "Type the name of a program, folder, etc etc and Windows will open it for you" In that pop-up pane I have the word "Open" with a subject line which through a drop down menu offers me C:\SUPPORT\TOOLS\SETUP.EXE or "C:\DocumentsandSetting\RobertThomas\StartMenu\Programs\Accesspries\System Tools\Internet Explorer (No Add-ons).lnk"
below which are the 3 buttons for OK CANCEL BROWSE
If I select either of the above and click OK I get a pop-up with the original iertutil.dll error message
So any ideas suggestions to what I am doing wrong to Johnwm's instructions ??

If I follow the suggestions in Johnwm's para 2 I get a Browse pane which comes up with ACER (C:) in a drop down window and displays a number of folders and files
Where should I be looking (is ACER (C:) the right area and what folder/file should I open and what do I do then??

Sorry to be so long winded but there is obviously a solution in Johnwm's instructions coz Harequin fixed his problem it's just that I"m not sure what to do when I reach the point above.

I don't like giving up and letting the computer beat me so I hope you can help me

Cheers,

Robbie T
 
When you first start the laptop do you see "press F?" options like boot or recovery options? Have you looked at the link I posted? Are you running XP?
 
Thanks for the prompt reply Tmagic650

Yes I am running XP home, no to the F options on startup and yes I did go to the link you posted.

I followed the instructions and went into "safe" startup mode got to a cmd.exe screen and typed in the command as per instructions hit enter and got a response "1file copied"

I then closed the computer down and restarted it and got a different error message and clicked on OK and my computer has started and I can access the emails.however when I click on the link in your email to me it doesn't take me to the web site and when I hit the web browser button (Acer has a button for mail and the www alongside the on button at the top of my laptop keyboard ) nothing happens.I needed to go into my start menu to activate firefox. I can live with that or should I do something to restore the computer to where it was.?

What is the best Malware program to download and do a scan with ?

Is there any other action that I should take ?

Thanks for your help

Robbie T

Thanks for your help
 
Not going to linked page

Hi Tmagic,

Thanks for your help

One upshot of gaining access to my computer again is that now if I receive an email with a clickable link in it and I click on the link nothing happens and if I click more than a couple of times the computer freezes and I need to use ctrl/alt/del to bring it back to action.

Any suggestions.

Thanks

Robbie
 
When I try the command prompt option I get a caution window that says you are attempting to open a file of type 'application extension's(.DLL) ... if u still want to open the file,click open with,otherwise click cancel. I click open then get window saying windows cannot open this file,use the web service to find the appropriate program or select the program from a list. Someone please help I cannot use my PC at all
 
It worked! Thank you so much John. I just registered myself here just to say BIG thanks to you. You saved me...:) Keep helping people... happy holidays.
 
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