Hi, so between several family members they have managed to ruin another computer. They all deny doing things to it so I'm not sure what happened. All I know is that the following messages show on start up and do not go away: bcmwltry.exe/explorer.exe - Unable to Locate Component This application has failed to start because iertutil.dll was not found. Re-installing the application may fix this problem. I try to open programs in task manager but it just freezes so I can do absolutely nothing with it. Is there anything I can try or will I need to do a clean install? I'm not even sure how to do it as it's actually a netbook so no cd.. And I'm guessing I won't be able to back up any data either? Thanks in advance.