Inactive [In Progress] Need help Bobbye, won't reconnect to Internet...

[hysterwv]

Followed your instructions here: https://www.techspot.com/community/topics/trojan-horse-crypt-aqlw.180096/ but it won't connect to the internet after it's complete. I've rebooted twice with no luck. Any ideas?

 

[hysterwv]

ugh, i'm still not virus free. ran combofix a couple times. rootkit still detected

 

[Bobbye]

If you would like us to check the system for malware, please follow these steps: Preliminary Virus and Malware Removal.

NOTE: If you already have any of the scanning programs on the computer, please remove them and download the versions in these links.

When you have finished, leave the logs for review in your next reply .
NOTE: Logs must be pasted in the replies. Attached logs will not be reviewed.

My Guidelines: please read and follow:

• Be patient. Malware cleaning takes time. I am also working with other members while I am helping you.
• Read my instructions carefully. If you don't understand or have a problem, ask me. Follow the order of the tasks I give you. Order is crucial in cleaning process.
• If you have questions, or if a program doesn't work, stop and tell me about it. Don't try to get around it yourself.
• File sharing programs should be uninstalled or disabled during the cleaning process..
• Observe these:
  [o] Don't follow directions given to someone else
  [o] Don't use any other cleaning programs or scans while I'm helping you.
  [o] Don't use a Registry cleaner or make any changes in the Registry.
  [o] Don't download and install new programs- except those I give you.

Threads are closed after 5 days if there is no reply.


Edit: I want you to be sure you understand that directions for malware cleaning are specific only to the person who began the thread. Even though you think you have a similar problem and even though we may have you run some of the same scans, the information for that person is specific and should not be used by anyone else.