Solved Initial window opens quickly other internet windows hang up

[Broni]

So, basically, you have a problem only, when opening browsers?

 

[jagsjim]

That's correct. I was experiencing problems with Windows freezing but haven't since we've been working on it. So now it seems like it is exclusively a Browser issue.

 

[Broni]

When you're done with Eset and JavaRa, try these....

Close Firefox. Go Start>All Programs>Mozilla Firefox, click on Mozilla Firefox (safe mode). Same issue?

Close IE.
Go Start>All Programs>Accessories>System Tools, and click on Internet Explorer (no add-ons). Same problem?

 

[jagsjim]

Last night you asked me to try Firefox safemode and earlier tonight I tried it. No success. I'll try it again later when java's been updated.

 

[Broni]

OK........

 

[jagsjim]

Just got done clearing out old Java. I was excited to come back and tell you that I opened a browser window and went to 3 sites back to back without any lag. BUT upon opening the 4th address the browser hung up and wouldn't go. If there is anything else you can recommend, it would be great.

 

[Broni]

I still want to see Eset log and then we'll continue.

 

[jagsjim]

No log was generated it said all clear

 

[Broni]

Your computer is clean

1. We need to reset system restore to prevent your computer from being accidentally reinfected by using some old restore point(s). We'll create fresh, clean restore point, using following OTL script:

Run OTL

• Under the Custom Scans/Fixes box at the bottom, paste in the following:

:OTL
:Commands
[purity]
[emptytemp]
[EMPTYFLASH]
[CLEARALLRESTOREPOINTS]
[Reboot]

• Then click the Run Fix button at the top
• Let the program run unhindered, reboot the PC when it is done
• Post resulting log.

2. Now, we'll remove all tools, we used during our cleaning process

Clean up with OTL:

• Double-click OTL.exe to start the program.
• Close all other programs apart from OTL as this step will require a reboot
• On the OTL main screen, press the CLEANUP button
• Say Yes to the prompt and then allow the program to reboot your computer.

If you still have any tools or logs leftover on your computer you can go ahead and delete those off of your computer now.

3. Make sure, Windows Updates are current.

4. If any Trojan was listed among your infection(s), make sure, you change all of your on-line important passwords (bank account(s), secured web sites, etc.) immediately!

5. Download, and install WOT (Web OF Trust): http://www.mywot.com/. It'll warn you (in most cases) about dangerous web sites.

6. Run Malwarebytes "Quick scan" once in a while to assure safety of your computer.

7. Run Temporary File Cleaner (TFC) weekly.

8. Download and install Secunia Personal Software Inspector (PSI): https://www.techspot.com/downloads/4898-secunia-personal-software-inspector-psi.html. The Secunia PSI is a FREE security tool designed to detect vulnerable and out-dated programs and plug-ins which expose your PC to attacks. Run it weekly.

9. (optional) If you want to keep all your programs up to date, download and install FileHippo Update Checker.
The Update Checker will scan your computer for installed software, check the versions and then send this information to FileHippo.com to see if there are any newer releases.

10. Run defrag at your convenience.

11. Read How did I get infected?, With steps so it does not happen again!: http://www.bleepingcomputer.com/forums/topic2520.html

12. Please, let me know, how your computer is doing.

 

[jagsjim]

I am still experiencing problems browsing...

 

[Broni]

Please, run all the above steps and we'll go from there.

 

[jagsjim]

Computer seems to be working a little bit better. It still hangs up sometimes but it happens a lot more infrequently. Thank you for your time and help.

 

[Broni]

You're very welcome

Good luck and stay safe