Installing a program

By genekle ยท 9 replies
Feb 8, 2012
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  1. using windows xp home I can download the program but it will not let me install it. Tried turning off antivirus but that did not help. any suggestions.
  2. raybay

    raybay TS Evangelist Posts: 7,241   +10

    WE would need a lot more information than that... operating system, file downloaded, computer configuration, details of the operating sytem...
  3. jobeard

    jobeard TS Ambassador Posts: 11,122   +982

    To install a program (which will write to the Program Files directory and make additions to the Windows Registry),
    the user needs to have Admin privileges, not user. Login with the Admin ID
  4. genekle

    genekle TS Rookie Topic Starter Posts: 43

    operating system OS Name Microsoft Windows XP Professional
    Version 5.1.2600 Service Pack 3 Build 2600
    OS Manufacturer Microsoft Corporation
    System Name BILL-5D7939CD9E
    System Manufacturer TOSHIBA
    System Model Satellite M35X
    System Type X86-based PC
    Processor x86 Family 6 Model 13 Stepping 6 GenuineIntel ~1298 Mhz
    BIOS Version/Date TOSHIBA V1.60, 11/30/2004
    SMBIOS Version 2.31
    Windows Directory C:\WINDOWS
    System Directory C:\WINDOWS\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "5.1.2600.5512 (xpsp.080413-2111)"
    User Name BILL-5D7939CD9E\Bill
    Time Zone Central Standard Time
    Total Physical Memory 1,536.00 MB
    Available Physical Memory 941.22 MB
    Total Virtual Memory 2.00 GB
    Available Virtual Memory 1.96 GB
    Page File Space 3.32 GB
    Page File C:\pagefile.sys
    , browser firefox
  5. genekle

    genekle TS Rookie Topic Starter Posts: 43

    open download program

    it happens on all downloaded files. tried alot of files
  6. raybay

    raybay TS Evangelist Posts: 7,241   +10

    I don't see the brand and model of hard drive, nor the build date... But looks as if you may need a new hard drive or possibly a motherboard as that model of Toshiba has had more than its share of problems.
    I would start by saving all your data, download all the drivers, then feformat and reinstall the hard drive... and cross your gingers.
    It might be a bad time to replace the hard drive, since prices are high, but if you do, then save the old one as is to save all the data. Or you can put the drive into an externa enclosure and save everything to a desktop burn to a DVD.
  7. jobeard

    jobeard TS Ambassador Posts: 11,122   +982

    kind of proves you are not using an admin logon
    use Control Panel->User Accounts

    you should see your login account; does it show it as an Administrator Account?
    if so, it should also offer "Pick an account to change"
  8. jobeard

    jobeard TS Ambassador Posts: 11,122   +982

    sheez; Please don't speculate like that - - I've had my Mx35 since 2005 without any problems.

    The user's problem smacks of permission issues and nothing here suggests a motherboard problem OR a HD read/write issue as yet (ie system would not boot if the HD was R/O)

    Are you willing to give a money-back guarantee for your advice?
  9. raybay

    raybay TS Evangelist Posts: 7,241   +10

    Of course, I am only speculating... But we service a lot of accounts where they employ folks for outside sales. We see a large number of failures with that Toshiba series... Not anywhere close to a Gateway, or the Hewlett Packard 6000 and 8000 series, but if it has a Hitachi or a Samsung or a Western Digital blue, that would be my expectation... especially when the user has had no problems up utnil now.
  10. bgandy

    bgandy TS Rookie Posts: 26

    What programs are you trying to install? What does it do when you try to install them?

    Sent from my DROID BIONIC using Tapatalk

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