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Internet connection problems

By racingeric ยท 8 replies
Nov 30, 2017
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  1. I have my pc connected to my router/modem via ethernet cable. When I turn my pc on, after about an hour or 2 it disconnects from the internet. The only way I can reconnect is to restart. I've cycled power on my router but no luck. Thanks for any help.
     
  2. jobeard

    jobeard TS Ambassador Posts: 10,989   +931

    Typically, when we see disconnects on a time schedule, we suspect the ISP release/renew cycle is failing.

    1) if you're on Win/10 AND connected via WiFi, update your driver!

    2) make sure your router has the latest firmware; Go to the vendor website, find the support/download page and download the firmware that matches you model of the router.
     
  3. holdum323

    holdum323 TS Booster Posts: 662   +92

    Hi I agree with @jobeard . Also routers are electronic devises and just like all electronic devices, routers wear out.
    I'm wondering if your ISP could help you with your issue. Is your router provided by your ISP, or do you own it?
    If you post your router model and name, @jobeard can help you better. Let us know how things go.
     
  4. racingeric

    racingeric TS Rookie Topic Starter

    It's a DG3270A by ARRIS. There are no drivers available to download. I got the router/modem from WOW about 2 months ago. I have windows 7. Thanks for the quick responses.
     
  5. holdum323

    holdum323 TS Booster Posts: 662   +92

    Hi @racingeric Here's link with support for your router. I 'm sorry I don't know what WOW is? Has it always had the drop off problem? Any possibility you have a warranty.
    http://www.arris.com/support/
     
  6. racingeric

    racingeric TS Rookie Topic Starter

    WOW is a cable company. They own the router. I've rented it for 2 months.
     
  7. holdum323

    holdum323 TS Booster Posts: 662   +92

    Hi! Ok. Have you asked WOW to check out your problem? Did they set up the router?
     
  8. racingeric

    racingeric TS Rookie Topic Starter

    I'll try that now and yes.
     
  9. holdum323

    holdum323 TS Booster Posts: 662   +92

    Hi @racingeric It's possible they can fix the problem without visiting the premises.
    Let us know how things go!
     

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