Laptop not recognising headphones

By thisis15lette
Oct 11, 2016
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  1. My Lenovo G500 laptop won't recognise any input in the audio jack. I've tried reinstalling the drivers but the laptop still won't play sound through any headphones. The headphones don't even show up on disconnected devices.
  2. learninmypc

    learninmypc TS Evangelist Posts: 7,670   +413

    Are volume lever/knobs turned up? Headphones defective ?
  3. thisis15lette

    thisis15lette TS Rookie Topic Starter

    The headphones are not the problem, I've tried other headphones. All the volume knobs are turned up.
  4. Lucy eva

    Lucy eva TS Rookie

    Have you tried playing audio without the headphone? sounds working?
    I have seen many other people complaining that after a reboot suddenly audio function stops functioning.
    It may occur in G400 and G500
    It may occur in windows 8 or windows 8.1
    Well I am sending you a couple of remedies, hope they work, Try it

    First things first
    Update the audio driver, which you already did, so the next step is Uninstall KB2962407 update
    Navigate to [ control panel ], then select [ windows update ], then select [ view update history ] then select [ install updates ]
    but if KB2962407 is installed, right click the update to uninstall
    According to the different operating system, finding the right menu might be difficult to find, so try your level best.

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